Jannell Ford - Service Center

Great sales and service staff/departments I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great I purchased a new mustang several years ago and my son and daughter both have late model Fords (Focus/Mustang). My salesman, Bill Pellagrini was great. Her located the exact vehicle/color I requested, and arranged a swap with a dealership in Watertown, NY. Bill always follows up on a regular basis. I will be buying another car from Jannell when that time comes and believe customer loyalty has been earned. The Service Department is the best. I've had warranty work done (scheduled right in at my convenience) and shuttled home by courteous and safe drivers. The repairs are done quickly and the service advisor always calls to give me a head's-up when the car is ready for pick-up. They fix it right the first time. I really like the family atmosphere and personal attention from the sales and service staff. There is no reason to shop elsewhere. More

AlwYs the best service I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. I bought my car at Jannell more than years ago. I've always used them for service and I have to say that Shawn H is the best guy to do business with. He's pleasant, patient and I know that I'm getting what I need, not what someone else wants to sell me. I trust Shawn and will always use Jannell for service in my Ford. More

Very long wait, no wifi I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at t I bought my company truck from Jennell so we bring the truck to get oil changes at the service center. We have had four oil changes over the year at the Jennell service center and EVERY time I wait at least an hour to get the vehicle back for a oil change !! I always have a scheduled appointment so it's not like I'm walking in to get fit in the schedule last minute! The hour wait hurts since I am working but the worse part is the wifi service NEVER works ! So I sit with my laptop unable to connect getting zero work done while they slowly change my oil and kill my whole morning! I will be trying a different service center after giving them four chances ! More

Service Dept. has been outstanding! Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's refreshing to not be pressured into services that may not be totally necessary. When you check-in/check-out, you are treated with respect and they go above and beyond to answer your questions and address any of my concerns about my vehicle. Shawn in service has been great. Love the e-mail communication as well. More

Great Service! I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kind I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kindly at the door, gave me updates, and just generally took care of everything for me. He is a true professional. They serviced the car while I waited, in slightly under the promised time (2 hours). They have a great waiting area--with tea/coffee/cakes! Generally it was a very comfortable experience. More

Service Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. I couldn't be happier with the service More

Great Service When your vehicle has a problem, a quick response to identify and correct the issue is a must. That is what I have experienced at Jannell. Shawn is v When your vehicle has a problem, a quick response to identify and correct the issue is a must. That is what I have experienced at Jannell. Shawn is very friendly and focused on getting your vehicle back to you quickly, repaired and ready to go. More

Service with a smile!!! My car is now 10 years old and runs like a top. The only people that touch it are the ones in the Service Department at Jannell Ford. My car is now 10 years old and runs like a top. The only people that touch it are the ones in the Service Department at Jannell Ford. More

Excellent Service! I bought my Explorer just under a year ago and have been taking it to Jannell for it's regular service and couldn't be more pleased! They have taken g I bought my Explorer just under a year ago and have been taking it to Jannell for it's regular service and couldn't be more pleased! They have taken great care of the car, and us, as well. Any issue/question I have had was addressed immediately and within the time frame I needed. Five stars for them! More

Employees in Service Dept are outstanding I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining t I regularly have my Explorer serviced at Jannell. The one time I needed to come back for a recurring problem, they were very thorough in determining the issue and worked hard to fix it. I was very pleased! More