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Jannell Ford - Service Center

Hanover, MA

3.7
207 Reviews

207 Reviews of Jannell Ford - Service Center

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July 20, 2018

Service Department Its really nice that your car sits their for 2 weeks. Call every day. Service lady. We'll call you back Not. Car still not fixed. What a place. Have t More

by Boodinr14!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Not sure I thought the service man's name was eric
May 30, 2018

Ses and Service I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicl More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2018

Safety Recall I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safet More

by J.D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Hillegass
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Thomas
December 08, 2017

CUSTOMER CARE SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME More

by SANDRA WHITING
Customer Service
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 30, 2017

Service Service Service They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive More

by Mr. C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaon Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich, David Smith
November 27, 2017

Transmission Problem Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Custome More

by Fordguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike, Service Tech, David Smith
October 16, 2017

On time I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2017

Jannell Ford Scam Took my Ford Focus 2012 there on 9/12/17 to the service center. My model is having a transmission issue which is a major lawsuit for Ford Focus and F More

by Nature1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Smith
July 17, 2017

SERVICE GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT More

by jrj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaon Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Smith
June 26, 2017

Shawn Hillegass is a star! I have purchased several cars from this dealership. The main reason, however, that I maintain a business relationship with them is due to the outsta More

by teemacdee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Hillegass
5.0
This rating includes all reviews, with more weight given to recent reviews.
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