Jannell Ford - Service Center

Service repair beware While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ m While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ months there and over $8K our truck was still in bad shape. Yes, its an older truck and yes things do start to go but after that long and that much I expected to go longer than a week before it sounded like the truck was going to fall apart around us. We brought the truck in for a transmission issue and were told it wasn't that, that the manifolds and laundry list of things needed to be done. We said ok, after those repairs were done ($7K) the same noise was still happening. They stood by the work and I fought with them to fix the transmission, which they did but then left us with a new transmission issue. We brought the truck back and spent another month and $1k (thankfully Shawn worked with us) and they ended up putting in a used transmission instead of all the parts they replaced originally. After a week the truck was making a new noise and we chose not the bring it back again. While the manager Shawn did what he could to work with us, and in the end helped us repair the new issue it came out with I still feel that people need to be aware of this experience. It took me asking for a manager and and texting with him almost every day for a month to get the work done. More

Service Department Its really nice that your car sits their for 2 weeks. Call every day. Service lady. We'll call you back Not. Car still not fixed. What a place. Have t Its really nice that your car sits their for 2 weeks. Call every day. Service lady. We'll call you back Not. Car still not fixed. What a place. Have to call cooperate now. More

Ses and Service I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicl I have bought two used vehicles from Jannell. Both the sales and service experience has been great. I continue to have all my service on those vehicles done at Jannell. Can’t recommend their service department any higher. I highly recommend this dealership. More

Safety Recall I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safet I had a fuel leak and brought it to a Sullivan Tires near my work. Later that day, at home, I checked my mail and had a letter from Ford about a Safety Recall for said Fuel Leak. I called Jannell Ford in Hanover and spoke to Shawn who convinced me to bring it there for financial reimbursement reasons and also because he said it would be fixed next day. I settled my debt with Sullivan and had them but the receipt for the work in my vehicle. The next day I received a message from another sales manager, Rich, saying that they didn't infact have the part for my car. He said it wouldn't be until the first week/maybe second of February until my car would be ready to service. However, he said that my car was SAFE to drive. I was completely appalled to hear that. I call back and he reitterates to me about the part not being in- he apologizes for the miss-information I received but ensured me was car was safe to drive. I told him that wasn't the case. I had fuel in front of my house, a distinct smell, and the diagnostic test from Sullivan stating I had a massive leak. He said he would try to get me a rental the next day and seemed very negative about being able to get that done. Thankfully, he did call the next day and said that they got randomly got one part in and my car would be done. Later that day I received a message saying it was. My biggest issue is that I was told my vehicle was safe to drive on a safety recall. A recall issue that was obviously happened to my car. Sullivan's diagnostic report was in the car saying I had a massive fuel leak. I'm glad my car is fixed but thought the whole situation could of been handled better. More

CUSTOMER CARE SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME SHAWN HILLEGASS HAS BEEN EXTREMELY CARING IN TRYING TO DETERMINE THE PROBLEM WITH MY FORD EXPLORER. WITHOUT GOING IN TO A LENGTHY DESCRIPTION LET ME JUST SAY THAT I KNOW HE'LL GET TO THE ROOT OF THIS ISSUE AND I'LL AGAIN HAVE MY BEAUTIFUL EXPLORER BACK IN MY DRIVEWAY ODOR FREE. More

Service Service Service They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive They are attentive and professional. Wonderful attitudes and a good experience when you consider that one is spending money on ones already expensive vehicle. They make it painless and are considerate. Rich was excellent in the service area and worked well with the team. More

Transmission Problem Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Custome Problem with 2012 Escape, gear selector would not come out of park until several attempts. Transmission gear linkage was problem and repaired. Customer Rep Dave ,Service Manager Sean and Mike the Technician made sure that the issue was resolved as this is my wife's car and they wanted to make sure she would not have any problems. More

On time I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor I arrived at 7:45 for an oil change I was driving out at 9:00 That was the exact time I was told by the Service advisor More

Jannell Ford Scam Took my Ford Focus 2012 there on 9/12/17 to the service center. My model is having a transmission issue which is a major lawsuit for Ford Focus and F Took my Ford Focus 2012 there on 9/12/17 to the service center. My model is having a transmission issue which is a major lawsuit for Ford Focus and Fiesta years 2012 to 2016. I gave them the error codes associated with the transmission issue and the service engine light which was on in my car. The tech brushed me away and told me "We have to go by the Ford diagnostic test." Later that day got a voicemail message from Rich saying that my service engine light was on and that to run a diagnostic test would cost $139 just for the test. All this after I did my research and told them what the issue was which is back by a major lawsuit case backed by other customers. The ODB II test is universal for all cars, so I am not sure why they would charge someone for this, when this test is the first thing they should do when they pull a vehicle in their garage and is part of the techs job. I told my friend, who told me that it is part of a scam to make more money. Still waiting on the results of the fixture. Would not recommend this service center to anyone. More

SERVICE GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT GREAT SERVICE THANKS SHAON AND DAVE FOR ASSISTING WITH YOUR VALET SERVICE YOU MADE THE WHOLE PROCESS VERY EASY (AS YOU ALWAYS DO). KEEP UP THE GREAT WORK!! More