Jannell Ford - Service Center

Another excellent experience at Janell Ford's Service department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fas department. Service Manager Shaon Simpson runs a tight ship, professional, courteous and works very hard to get your vehicle repaired in a timely fashion. He communicates very well with his customers along the diagnosis and repair process. For the many times I've used Janell's service department it's always been a good experience! More

Jannell Ford of Hanover is an absolute joke and embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at J embarrassment to the Ford name. I bought my 2018 f150 xlt 5.0L V8 3 years ago Brand New with custom work done, had all my services completed at Jannell Ford, and a few weeks ago in May I started having an issue on my F150 where it would completely randomly stall out driving on me. This is a HUGE safety concern and issue for not only myself but other innocent drivers on the road. I brought it to the Jannell Ford to the service department (don't remember the exact tech, so I'm sorry that all the techs in this case FAIL because of the one bad tech but take ownership and work together as TEAM ) and I brought proof of the issue with me (footage of the truck stalling out on me just pulling out of the gas station, or just pulling out of my driveway at home) the tech there became very defensive about the situation, and I was completed appalled by this. I said this can’t happen, so he offered to keep it and see what was going on. They originally weren’t going to give me a rental at all, but I fought about as I’m an electrician so I use my truck for ladders, cables, pipes, etc and they gave me an SUV HYBRID (seriously?) but I was reluctant to take it as I still need a vehicle for work (also I have the regular warranty (powertrain AND the extended warranty on this truck because again it’s for work, I barely broke over 50k miles on the truck). A few days go by and I hadn’t heard anything, so I called Jannell, the same tech, and said well we haven’t looked at it yet…I’m like why not? His response was well we don’t know what’s wrong, we had to submit to the Ford Engineers about this so were waiting to hear back from them. A few more days go by (now this point it’s been a week since I haven’t had my truck) no update. I said to the same tech, “Shouldn’t you start troubleshooting it with the error codes and start checking parts?” he was VERY combative about it “Why would we start doing that?” “I said well…it’s a FORD and you’re the tech, I really shouldn’t have to tell you how to service a vehicle or perform basic troubleshooting techniques at all, as I’m in the trade and I would start there and take ownership of the situation.” His response was along the lines of “Well I’m not doing that, I’m not replacing parts or wasting my time on this.” I was so disgusted with this response, I said “Excuse me, but isn’t it your job to work on Ford vehicles as you’re a tech for the dealership and you get paid to perform said duties, if anyone’s time is being wasted it’s MY TIME as you have done NOTHING, you’ve offered no solution or insight to my situation, nor are you sympathetic or show any compassion about this. So I’m sorry you feel like you’re wasting your time, as I’m the customer of Jannell Ford and you’re the tech, you should be offering a solution and not complaining about the situation or feel like I’m wasting your time as it’s mine you’re wasting.” He went back and forth with me about this and I told him “You know what I need the truck working, figure it out but I am going to call the main corporate of Ford and let them know how unhelpful you are, how intolerable you’re a treating a paying customer and on top of that your lack of compassion on the situation. He said “Whatever, the truck is just going to sit here. We’re not going to start pulling parts, or testing them, or replacing them anyways.” I called corporate on the situation, told them about the tech there and the abysmal service I had received, I got the typical corporate response “We’re sorry, but we need to wait on the engineers on this situation, blah blah.” No solution from Corporate other than “You just have to deal with the dealership.” Well…how can I if the tech there doesn’t want to do his job to service the truck or even reach back out and run it up the flag pole to see if they have any idea/solution to resolve this matter. I ended up going back down to the Jannell Ford to pickup my truck, which still is stalling out because I bought the truck for work for all my equipment and tools, as it meets the necessary requirements to fulfill my job and not some bogus HYRBRID SUV that the dealership gave me for a rental (like seriously, you couldn’t even get me a TRUCK at least something comparable to my F150 XLT to use until you fix my truck!?) The dealership has still not heard back from Ford Engineers (I doubt they even reached out to them, to be honest), the tech is in the wrong service industry and Jannell Ford needs to retrain their techs or replace them outright. The way I’ve been treated here, I will not come back to Jannell Ford ever again, let alone, I don’t think I’d ever purchase another Ford or recommend one to friends and family. ***Side note of things*** I did some research on this issue and it’s been a known problem with the Ford F-150 XLT over the past few years about the truck randomly stalling out, and I was talking to my brother who’s a close friend is a GM of Ford Dealership in another state and he told them what was going on and I got more info from him about what Jannell Ford could look at and replace, but they won’t do it. Jannell Ford is an absolute joke and puts the Ford name to shame, dragging it through the dirt! More

I been having car Ford service at this dealer for over 3 years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help years, Shaon has always been very friendly, great customer service. Willing to help and make the experience at Janelle great. Thanks for all the help Shaon More

Customer Service in the Service Department and the management are horrible. They make up stories of why your vehicle was not ready, they try to talk down to you. Nothing but liars and all they care ab management are horrible. They make up stories of why your vehicle was not ready, they try to talk down to you. Nothing but liars and all they care about is your money. Do not trust this dealership, especially the service department and the service manager. Scammers and story tellers More

Dave is the best, always pleasant and answers all my questions. He goes beyond the norm for customer service and is the reason we've purchased two vehicles from Jannell. Our sales rep, Bill Signorelli questions. He goes beyond the norm for customer service and is the reason we've purchased two vehicles from Jannell. Our sales rep, Bill Signorelli has also been great. We greatly appreciated the service manager Shawn. Thank you, Sandy & Bro Whiting/Scituate More

Excellent service department extremely helpful staff. Job was completed when they said it would be and for the price discussed. I was very happy with Jannell Ford. Harry McDougall is the only Man I would see was completed when they said it would be and for the price discussed. I was very happy with Jannell Ford. Harry McDougall is the only Man I would see for a new vehicle and I recommend him to anyone I know looking for a new or previously owned vehicle. You can not go wrong at Jannell Ford More

New Expedition & Service We recently purchased a new Expedition and experienced some issues with wifi and satellite connectivity. With less than 1000 miles on the car, Dave S We recently purchased a new Expedition and experienced some issues with wifi and satellite connectivity. With less than 1000 miles on the car, Dave Smith in the Service Dept. analyzed the problem, ordered a new part, contacted us when the part arrived and reworked the system so that it now works perfectly. And, I might add, the "repair work" was completed at absolutely no cost to us. From Sales to Service, this is a top notch dealership. I would highly recommend Jannell to any prospective purchaser! Great product, and great people! Peter Elliott, Marshfield, MA. More

Staff is rude not helpful at all My vehicle has been at Jannell Ford for more recalls. Last recall i had they said it was fine and now my check engine light is on and it's the same i My vehicle has been at Jannell Ford for more recalls. Last recall i had they said it was fine and now my check engine light is on and it's the same issue The don't want to honor the recall and staff was extremely rude and not helpful. I will never purchase another ford again especially from Jannell Ford More

Service repair beware While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ m While I had a great experience with buying my ford at Jannell I did not expect the experience with the service dept. Unfortunately after spending 2+ months there and over $8K our truck was still in bad shape. Yes, its an older truck and yes things do start to go but after that long and that much I expected to go longer than a week before it sounded like the truck was going to fall apart around us. We brought the truck in for a transmission issue and were told it wasn't that, that the manifolds and laundry list of things needed to be done. We said ok, after those repairs were done ($7K) the same noise was still happening. They stood by the work and I fought with them to fix the transmission, which they did but then left us with a new transmission issue. We brought the truck back and spent another month and $1k (thankfully Shawn worked with us) and they ended up putting in a used transmission instead of all the parts they replaced originally. After a week the truck was making a new noise and we chose not the bring it back again. While the manager Shawn did what he could to work with us, and in the end helped us repair the new issue it came out with I still feel that people need to be aware of this experience. It took me asking for a manager and and texting with him almost every day for a month to get the work done. More