Jannell Ford - Service Center

Booked oil change 2 weeks in advance took 2 days to complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from complete. Never got updated on the status and when i called back to check, the person on phone wasn't that friendly either. i bought my vehicle from them but extremely disappointed from the service department. Also so concerned about their knowledge as well. Definitely not going back for any reason. Never recommend to anybody. Just stay away. More

I realized that my brakes on the rear of the car needed NEW rotors and pads that the bumper too bumper policy ,The tire & wheel policy ,didn't cover xxxx. Very disappointed. Car has under 30,000 miles . Wi NEW rotors and pads that the bumper too bumper policy ,The tire & wheel policy ,didn't cover xxxx. Very disappointed. Car has under 30,000 miles . Will NOT be doing business with Jannell again. I did not have the repairs done @ Jannell because of warranty issues,Paid 418.63 out of my own pocket. Trading in Escape in April for a Nissan. More

The services department is always so helpful. Thank you for all you do. I would recommend Jannell Ford to all my friends. Thank you for all you do. I would recommend Jannell Ford to all my friends. More

Great and friendly folks. Takes a while to get service appt. Didn’t finish work Takes a while to get service appt. Didn’t finish work More

I was very satisfied. Car looks great. The pick-up service works for me. Thanks Car looks great. The pick-up service works for me. Thanks More

Service Dept has very poor knowledgeability of their products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my v products and responsibilities as a certified Ford Warranty Service dealership. I would not do business with this dealership again. I purchased my vehicle here and had a most satisfactory experience with the sales team. Unfortunately, their service department falls far short of an acceptable level of professionalism, experience and knowledgeability and an arrogant unwillingness to listen to the customer. In the end they honored the warranty after two weeks of back and forth hassle but determined that any future warranty service related to this vehicle will not be honored. “You’re on your own” I was told. More

A GOOD JOB AS ALWAYS AND DONE DESPITE A FALSE FIRE ALARM AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! AND THE BUILDING HAD TO BE EVACUATED GOOD JOB! More

Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More

I'll start off with I have purchased or referred 8 cars in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making t in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making the entire purchase process as easy as possible. For service, Shawn Hillegass has consistently gone above and beyond to ensure my vehicles are serviced, safe and stands behind his departments work! I will never go anywhere else! Thank you Jannell!!! More

This morning during the storm I brought a problem to this dealership. I could not put the key remote back together after replacing the batteries. Try as i might could not get it closed. Several people trie dealership. I could not put the key remote back together after replacing the batteries. Try as i might could not get it closed. Several people tried and i gave up. Drove to Jannell and although the lights were out and apparently closed a salesperson waived me in. I presented my remote key problem and the salesman took it and with the help of another salesman FIXED my remote key problem. All three of these guys were GREAT!!! Give em a raise !’n More