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Jannell Ford of Hanover
Hanover, MA
1,374 Reviews
Jannell Ford of Hanover is a 3rd generation family dealership serving the Boston and South Shore area for over 90 Years. As one of the oldest dealerships in the country we know what is involved with longevity, with customer relationships and in business. Come see why Jannell Ford has been satisifying buyers for over 90 years!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,374 reviews
September 22, 2015
Our New Vehicle Purchase We live on the north shore but were down the south shore visiting friends. We were in an extreme need for a new vehicle. It was a beautiful day so we We live on the north shore but were down the south shore visiting friends. We were in an extreme need for a new vehicle. It was a beautiful day so we walked on to the lot at Jannell Ford and were greeted very kindly by Mike. He took the time to show us many pre owned vehicles. We came across a Fusion ( which we had been looking for ). After a test drive and going inside we were greeted by Ed and Kathy the finance manager. I must give an A+ to this dealership for their organization and attention to our needs. We love the vehicle and it also came with a Pre Owned Certified Warranty. We would highly recommend you purchase a vehicle from this dealership if you want excellent customer service. Buying a car can be a highly stressful emotional moment in everyone's life, and the team here at Jannell took the stress out of that, especially Kathy when working the financing out. Thank you all at Jannell ! A+ !! More
by Lori and Bob
Employees Worked With
Edward Clark, Kathy Mulvehill, Mike Kinney
September 04, 2015
Love my new Escape Just purchased a 2015 Escape love everything about it The car I wanted and had to be located but they did it they went above and beyond Vito and Ed Cl Just purchased a 2015 Escape love everything about it The car I wanted and had to be located but they did it they went above and beyond Vito and Ed Clark were fantastic. More
by mikky55
Employees Worked With
Edward Clark, Kathy Mulvehill, Vito Umbro
August 31, 2015
My new vehicle Search I visited several different dealerships with mixes results. I walked into Jannell Ford and salesman Charlie Williams and sales manager Ed Clark couldn I visited several different dealerships with mixes results. I walked into Jannell Ford and salesman Charlie Williams and sales manager Ed Clark couldn't have made the experience any easier. No high pressure. They treated me like family. I highly recommend this dealership. More
by satisfied
Employees Worked With
Ed Clark sales manager, Kathy Mulvehill, charlie williams
August 19, 2015
anyone needing a vehicle should go to Jannell Just purchased a 2015 truck in less than 2 hours!! Dina Saoud was fantastic and Ed Clark the manager was a pleasure to work with . Even Joanne who Just purchased a 2015 truck in less than 2 hours!! Dina Saoud was fantastic and Ed Clark the manager was a pleasure to work with . Even Joanne who handles the financing was great!! This is my dealership from here on out More
by stack
Employees Worked With
Dina Saoud
August 16, 2015
Excellent experince buying a new car Just purchased a new Ford Explorer at Jannell Ford in Hanover. The overall experience was outstanding! The sales guy ( Charlie Williams) was extrem Just purchased a new Ford Explorer at Jannell Ford in Hanover. The overall experience was outstanding! The sales guy ( Charlie Williams) was extremely helpful & well versed in explaining the details of the vehicle & made the transaction smooth. I also meet with sales manager & general manger thru the process & they where outstanding as well. If you are looking for a very competitive & efficient deal on any type of Ford contact Charlie Williams at Jannell! Richard Walsh More
by Canton72
August 14, 2015
BIG THANK YOU TO JANNELL FOR A JOB WELL DONE Enjoyed our experience with Sales Consultant, Joe Daddio. He was patient with our questions and no pressure withhis sale. The new building area look Enjoyed our experience with Sales Consultant, Joe Daddio. He was patient with our questions and no pressure withhis sale. The new building area looks fantastic, as does the garage work area More
by Sheila1951
Employees Worked With
Joe Daddio
August 10, 2015
Two words. Evan Hagan. I went to Best Chevy, Boch, Prime, Copeland, and Tufankjian. I was not happy with the customer service at all. The prices were good but I felt disresp I went to Best Chevy, Boch, Prime, Copeland, and Tufankjian. I was not happy with the customer service at all. The prices were good but I felt disrespected and not appreciated. If I was going to give you $30k, you could at least pretend to be grateful. At the very last second I decided to check out Jannell. I walked in and was greeted by Evan Hagan who proceeded to speak with me and not at me. I told him that I had previously owned a F-150 and really wanted to see if I could find one I loved and at a good price. I checked online before I went in and showed the picture on my phone to Evan who thoroughly explained the benefits of this specific truck. He even told me upfront that this truck did not have 4 wheel drive and asked if this was important to me. I never even knew that these trucks came with RWD. We quickly agreed to a price and then moved onto my trade. He walked me through how they evaluate my trade and he even convinced me to not get it detailed before I had it appraised. He told me to save my money. I entered the showroom at 7:40pm Thursday night and agreed to all of the pricing at 9:01 Friday morning. I'm being very honest when I say that Evan Hagen was 99% responsible for me buying from Jannell. I spent a good week trying to get honest quotes and delivery dates from about six other dealerships. Car salesman have a reputation and we all know what it is....whether true or not. This is NOT the case with Evan Hagen. He didn't sell me a car, he helped me purchase what I want. I hope in the future that I will have the opportunity to send friends and relatives to Evan since I know that he will work closely with them and guide them through the car buying process. More
by Ask for Evan Hagen
Employees Worked With
Joanne Hudson, Evan Hagan
August 06, 2015
Great Service I took my Fusion in due to a recall. Did not even buy my car at Jannell. Was treated so well, by Tom, Patrick Shaon. I took my Fusion in due to a recall. Did not even buy my car at Jannell. Was treated so well, by Tom, Patrick Shaon. More
by Holly 123
Employees Worked With
Shaon Simpson
July 10, 2015
Stressless Purchasing Process This was our second purchasing experience with Jannell Ford. Jack had helped us with our first purchase at this dealership. So, when we returned looki This was our second purchasing experience with Jannell Ford. Jack had helped us with our first purchase at this dealership. So, when we returned looking for a new truck, we were greeted like old friends. We went into this situation with quite a few stipulations on our list. Jack was able to meet all our needs. Although, we were very pleased with the way we were treated with our previous experience, our second shopping excursion was even better. Jack and his team made this a very positive and easy process. More
by Bert
June 30, 2015
peace of mind we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to we bought a car from colonial ford in Plymouth, had front brake issues within 2 wks of purchase, got that fixed to the tune of $550,,,took the car to my sons wedding in philly, and the back brakes seized, another $600, on the way home we heard noises coming from the rear, we didn't tell the grandkids, so papa and I white knuckled it home the 300+miles home, all the way home scared that something else was going to happened and we would end up dead,,, colonial ford told me it was a preown certified ford car, had a 30 day warranty, and gave me a sticker,it wasn't until talked to dell at colonial ford that I realized that I was a sucker,,,this is the dealership they warn u about, dell was no help, actually insulted, bullied and hung up on me when I called him on sat 6/27 from philly, on the way home I am trying to figure how the heck am I going to solve this mess, well I chose to take that lemon of a car to jannell ford in hanover, so glad I did,,,i asked shawn in the service dept for a diagnostic on the lemon, and lo and behold,,,,2 inner tie rods end were inservicable and the rear differential was leaking beyond limits, I couldn't believe it, we could have had an accident at any second from the moment of purchase, what ifs just kept going on and on in my head, I had made a $20,000 mistake at colonial,,,so, now, I want options, I want out of this lemon and away from anything to do with colonial ford,,,so now I am in jacks hands, what a difference,,,then eddie came into the picture and then joanne, I am now thinking,,,is this team of professionals really working this hard for me,,,YES THEY ARE,,finally I felt safe and secure,,,and in a real preown ford certified car, that had paperwork to prove it, a real warranty not 30days, from shawn in service, to jack and eddie in sales and then joanne in finance,,what an dfference,,,papa and I where treated with respect, this is where we should have gone in the first place,,,and the next time we purchase a car this is the dealership to go to, they are honest and respectful. from stem to stern a real professional dealership where the customers concerns and safety do come first, my car pymt is a bit higher but I could not put a price on peace of mind when safety of ourselves and grandkids are in the car, don't make my mistake, don't white knuckle your driving experience ,,don't go anywhere else,,,go to jannells, they will take good care of you,,, More
by janiceplymth
