Jannell Ford of Hanover

I'm definitely a Raving Fan! Purchased a 2016 Fusion Titanium from this dealership. I would highly recommend Jannell for anyone looking to purchase a Ford dealership. There was ab Purchased a 2016 Fusion Titanium from this dealership. I would highly recommend Jannell for anyone looking to purchase a Ford dealership. There was absolutely NO high pressure, lies or hidden anything. The purchase process was easy and our salesperson Charlie was knowledgeable about his product and answered all of our questions. The sales manager Eddie was a pleasure to deal with and Joanne in financing made all the paperwork quick and easy. I was impressed with how professionally Charlie reviewed the vehicle when we took delivery. He ensured we were comfortable with all of the features of our new automobile. More

Job well done. I usually feel sick when I go to a car dealership. Not so at Jannell. From the moment I started dealing with Joe, the attitude was not "what do I ha I usually feel sick when I go to a car dealership. Not so at Jannell. From the moment I started dealing with Joe, the attitude was not "what do I have to do I get you in this truck" but instead "how can we serve you". Everyone went the extra mile to make me, my wife, and even my son comfortable around the process. Even though I was prepared to buy a truck off the lot without navigation, Jay overheard me talking to Joe and right away found one for me at another dealership with what I wanted. He didn't have to do that and I wouldn't have known. Kathy was a true professional to deal with as well. Thanks to the team for all of your efforts. More

THIS IS MY FOURTH TRUCK I HAVE BOUGHT WITH THEM THIS IS MY FOURTH TRUCK I BOUGHT AT JANNELLE AND I ONLY DEAL WITH BILL PELLAGRINI AND I LOVE SEAN IN SERVICE. I WOULD RECOMMEND THIS DEALERSHIP EVERYD THIS IS MY FOURTH TRUCK I BOUGHT AT JANNELLE AND I ONLY DEAL WITH BILL PELLAGRINI AND I LOVE SEAN IN SERVICE. I WOULD RECOMMEND THIS DEALERSHIP EVERYDAY OF THE WEEK More

Fast, experienced service with good people. Good, fast and professional service with friendly people. They were willing to work within my budget and make me feel comfortable with my purchase as Good, fast and professional service with friendly people. They were willing to work within my budget and make me feel comfortable with my purchase as well as helping me close the deal quickly. More

Service Dept. has been outstanding! Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's Jannell's service department has been excellent!. Extremely efficient, fast turnarounds and great communication. Fees have been very reasonable. It's refreshing to not be pressured into services that may not be totally necessary. When you check-in/check-out, you are treated with respect and they go above and beyond to answer your questions and address any of my concerns about my vehicle. Shawn in service has been great. Love the e-mail communication as well. More

A Pleasant Experience The person I dealt with at this dealership was not pushy or overbearing. He listened to my needs and helped me feel comfortable with my decisions. The The person I dealt with at this dealership was not pushy or overbearing. He listened to my needs and helped me feel comfortable with my decisions. The same goes for the finance person, she helped to make it a very easy transaction. I would definitely recommend them to my friends. More

Thnaks Ed Clark and Bill Roderick I contacted Jannell Ford after my 85 year old mother had turned in a leased vehicle and purchased another 3 year lease on a new Ford Focus. There was I contacted Jannell Ford after my 85 year old mother had turned in a leased vehicle and purchased another 3 year lease on a new Ford Focus. There was some minor damage to the front end of the vehicle in which she turned in. Ford sent a bill for the damage in excess of $800. I spoke with Ed Clarke who was very helpful in helping us contact the necessary people to speak with. To make a long story longer, both Ed Clark and the General Manager of Jannell Ford looked the matter for us for several days. Thanks to their professionalism and assistance we did not have to remit a payment for the minor damage. Greatly appreciated. We would definitely recommend Ed Clark and Jannell Ford to our friends and family. More

Great Service! I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kind I took my Ford Fiesta here recently for its 30,000 mile service. Shawn Hillegass served as my service liaison. He was fantastic! He greeted me kindly at the door, gave me updates, and just generally took care of everything for me. He is a true professional. They serviced the car while I waited, in slightly under the promised time (2 hours). They have a great waiting area--with tea/coffee/cakes! Generally it was a very comfortable experience. More

Service Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. Great Service as always!!! Shawn was extremely helpful and kept me updated throughout my waiting time. I would recommend Jannell Ford to everyone. I couldn't be happier with the service More

Sales process easy, registration/delivery process difficult Overall we are satisfied with our purchase from Janell Ford. Our salesman, Evan Hagan, was pleasant, knowledgeable, and easy to work with. The purch Overall we are satisfied with our purchase from Janell Ford. Our salesman, Evan Hagan, was pleasant, knowledgeable, and easy to work with. The purchasing process went smoothly. The registration process, however, was very frustrating. We live out of state which contributed to the issues. The manager has reached out to us regarding our disappointment. If you live in state, I'd recommend this dealership as the sales staff are great. More