Jannell Ford of Hanover

Worst Customer Service available Storytellers and liars. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Two vehicles in for similar problems, 3 years apart. First vehicle bumper caved in on return, my body shop had sent over so they took care of repair. Repair report let me know that brake booster was in need of repair. How caring! How about the bumper? 2nd vehicle has clear coat rubbed off on bumper facia, chip in fascia from flexing, and headlight out of alignment. 1st issue never brought to their attention until 2nd issue came to a head. Asst Srvc Mngr wiped away clear coat, said all set, and then proceeded to freak out when I raised remaining two parts of damage. Yelling and swearing at me, like I made this all up. Can’t write this xxxx. Never, Ever, trust this establishment to do the right thing, and particularly do not trust the Asst Srvc Mngr, Vehicles sit for days, and then advisors say unable to find problems they never looked for. Do not waste time we these people. More

My experience has been a positive one from start of discussions from the start of the 3 year lease and the final disposition of the vehicle. They are always prompt to respond to any question. In partic discussions from the start of the 3 year lease and the final disposition of the vehicle. They are always prompt to respond to any question. In particular, I recommend Rob in sales to any prospective buyer or lessee More

The entire crew at Jannell Ford of Hanover were TOP NOTCH! Eddy and his sales team went out of their way to make sure we were 100% satisfied with our truck purchase. Dina was professional, educated, a NOTCH! Eddy and his sales team went out of their way to make sure we were 100% satisfied with our truck purchase. Dina was professional, educated, and patient while we took our time driving and making sure we had the perfect fit for us. If you are in the market for a new or used vehicle, we highly recommend you visit Eddy, Jill, and Dina at Jannell, this is one of the BEST experiences we have encountered when purchasing a vehicle!! Thank you, Paul and Jill Napieralski More

I'll start off with I have purchased or referred 8 cars in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making t in 8 years with Jannell. Eddie Clark in sales has been an absolute dream to work with! His attention to detail, understanding my needs and making the entire purchase process as easy as possible. For service, Shawn Hillegass has consistently gone above and beyond to ensure my vehicles are serviced, safe and stands behind his departments work! I will never go anywhere else! Thank you Jannell!!! More

My husband and I were more than pleased with the help we received from Dina Saoud when purchasing our F150 Lariat. She took all the time we needed in explaining the advanced technology found in the truck, received from Dina Saoud when purchasing our F150 Lariat. She took all the time we needed in explaining the advanced technology found in the truck, and made sure we felt comfortable with our choice; that it was the truck for us. Dina went out of her way in assisting us in every aspect of the buying/loan process. Truly, she is such an asset to this dealership. They are extremely lucky to have her. Thanks again, Dina. Bill and Mary Flynn More

Waited for a year and a half for my Bronco, and when I finally got it Bill, Alex and the crew at Jannell seemed as excited for me as I was. Everything thing went smooth. finally got it Bill, Alex and the crew at Jannell seemed as excited for me as I was. Everything thing went smooth. More

I was very happy with my purchase at Jannell Ford of Hanover. Jill & Alex could not have been more helpful. Both were very patient and detailed oriented. Highly recommend! Hanover. Jill & Alex could not have been more helpful. Both were very patient and detailed oriented. Highly recommend! More

Harry was great to work with! I was dreading going to buy a new car and having to fend off pushy sales people, Harry and his team were the complete opposite. Very helpful and not I was dreading going to buy a new car and having to fend off pushy sales people, Harry and his team were the complete opposite. Very helpful and not pushy at all. Knowledgeable and patient, no issue with giving us some time to figure everything out for our growing family ! More

We were very happy with our entire experience at Jannell Ford! From a friendly salesperson in Rob who was able to work with us and our needs, to the family-owned nature of the dealership, we will recommend Ford! From a friendly salesperson in Rob who was able to work with us and our needs, to the family-owned nature of the dealership, we will recommend them to any friend of ours looking for a vehicle. More

Harry was fantastic! We were very early in the process and were a little nervous for a pushy sales process. Harry was very patient and not pushy at all. He was very helpf We were very early in the process and were a little nervous for a pushy sales process. Harry was very patient and not pushy at all. He was very helpful, knowledgeable, and a pleasure to work with. Highly recommend Harry and the Jannel team!! More