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James Wood AutoPark - Service Center
Denton, TX
2,157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,158 Reviews of James Wood AutoPark - Service Center
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April 17, 2021
I wanted to buy a truck everything was going great until I told them I was from New Jersey they said I could not buy it I had the money ready to go and a transporter. They advertise on the Internet on true I told them I was from New Jersey they said I could not buy it I had the money ready to go and a transporter. They advertise on the Internet on true car.com all over United States unfortunately when you contact him to buy it out of state they refused to sell it to you More
by Tricountyservices0831
Employees Worked With
Sales manager
September 18, 2020
Oh, no! After waiting three weeks for an appointment, they took my Chevy Malibu back to the service bay for a GM recall issue they came back and said it will be 1.5 hours before they can get to it and th they took my Chevy Malibu back to the service bay for a GM recall issue they came back and said it will be 1.5 hours before they can get to it and the software update takes 2 hours. So, we're supposed to wait in the COVID-city waiting room because they can't schedule properly or tell people in advance that you should be prepared to leave the car for 3 to 4 hours? No one is doing the socially distancing thing in here while Denton virus numbers are so high. NO WAY will I ever buy a car from them or use their service again. Upon asking for my car back, the service attendant just said "Oh, OK, whatever." Tammy was nice but totally powerless to help. The scheduling people should TELL customers about the expected wait time even when you have an appointment! What a sloppy, stupid system and poor customer service. I guess because they make no money off of a recall, you don't matter. More
by Mo Most
Employees Worked With
Tammy
August 26, 2020
UPDATE to Review posted 8/15/2020.: I returned to Jamea Wood Service, Denton, TX the very next morning. I spoke with the Service Manager and had the botched tire patch addressed satisfactorily. I veried t Wood Service, Denton, TX the very next morning. I spoke with the Service Manager and had the botched tire patch addressed satisfactorily. I veried the engine filter replacement by asking them to pull and show me filter.. The only item that wasn't taken care of is the tire stem cap was not replaced. It is still missing. Unfortunately, I did not check this before I left. I will have to stop by another day to get this. The Service Manager and I visited by phone a couple days after my return for service corrections. I appreciate that my concerns were addressed. More
by Janell
Employees Worked With
Don't have it handy
April 02, 2018
Service department leaves a lot to be desired My daughter took her vehicle to the dealership in Denton. They kept the car overnight (and used nearly a 1/2 tank of gas in the process) to try and f My daughter took her vehicle to the dealership in Denton. They kept the car overnight (and used nearly a 1/2 tank of gas in the process) to try and find the problem. The only solution they had to her car stalling was to replace the negative battery cable. The very next day the problem occurred again but they were unable to fit her in. I called another dealership several hours away and they quickly scheduled her in and identified the problem within an hour. More
by CReily61
Employees Worked With
Don't remember
February 16, 2018
Very skilled technicians but unbelievably expensive The techs at James Woods know their stuff and will fix your vehicle for sure. That said, they are so EXTREMELY EXPENSIVE I pretty much expect them to The techs at James Woods know their stuff and will fix your vehicle for sure. That said, they are so EXTREMELY EXPENSIVE I pretty much expect them to come back with $2000+ worth of stuff to be fixed every time the check engine light is on. I'm tempted to take a perfectly working vehicle in there under a fake name just to see if they come up with a whole list of things that need to be replaced. So if you don't worry about dropping huge amounts of cash, then go here. If not, try someplace else. Or better yet, don't buy Chevy's or GM vehicles all together because they will suck you dry eventually of every dollar you have. More
by ca2txguy
Employees Worked With
Tammy
July 06, 2017
Waiting 2 hours and counting for an oil change and car wash 2 hour plus waits for oil change and truck wash. Came in 5 minutes before my 0845 appointment.......still waiting at 1045 2017-07-06 VERY DISAPPOINTE 2 hour plus waits for oil change and truck wash. Came in 5 minutes before my 0845 appointment.......still waiting at 1045 2017-07-06 VERY DISAPPOINTED More
by Customer
Employees Worked With
Matt Chambers was great, you maintenance crew is the problem!!!
January 11, 2016
Slowest Service Department ever I come here because it is close to my job. I have never been able to get out of service in less than 3 hours. I bring a work Truck and am required to I come here because it is close to my job. I have never been able to get out of service in less than 3 hours. I bring a work Truck and am required to wait on it. It's funny how an oil change cost 1000 dollars after they touch it. Anything and everything is broke. Just venting cause I have been sitting here for 5 hours waiting on another oil change plus 5 other issuses needing repair. I think it's there way to get you to make an appointment. More
by motor710
Employees Worked With
Don't inow
May 12, 2010
This dealership is very customer friendly. They always perform the best work on time and professionally. They keep me updated on my vehicle and ask me if i would need a courtesy ride home while my vehicle perform the best work on time and professionally. They keep me updated on my vehicle and ask me if i would need a courtesy ride home while my vehicle is getting serviced. I would definately reccomend this dealership for everyone in the Dallas-Ft. Worth area. Thanks James Wood Autopark! More
by crogers96
Employees Worked With
Matt Chambers
