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James Wood AutoPark - Service Center

Denton, TX

4.7
2,087 Reviews

2,087 Reviews of James Wood AutoPark - Service Center

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July 29, 2023

I had a 7 am appointment for oil change, tire rotation, and car wash. The car was complete by 930 and off I went. All was completed and I was very satisfied!! More

by SMOKINCJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t need anyone accept the service woman and she was very nice
Aug 01, 2023 -

James Wood AutoPark responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the quick and efficient service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, James Wood AutoPark Management | 940-591-9663

July 29, 2023

You guys took me home and picked me up. Now i have to go back part was not instock More

by MCMAHANSELLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
maintenance people
Aug 02, 2023 -

James Wood AutoPark responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, James Wood AutoPark Management | 940-591-9663

July 29, 2023

Gavynn Norris is a great service advisor, the service I got was very quick and efficient! More

by MEGAN1012V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavynn Norris
Aug 01, 2023 -

James Wood AutoPark responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Gavynn does for James Wood Chevrolet Denton and our customers. Hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

July 28, 2023

The Service department is great! Our service advisor Tim Wilkins got our vehicle serviced and back on the road quickly. More

by DELYNDA.VENABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Wilkins
Aug 01, 2023 -

James Wood AutoPark responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Tim does for James Wood Buick GMC Denton and our customers. Hope to see you again soon! Sincerely, The James Wood Buick GMC Denton Team

July 28, 2023

Terrible experience. Poor communication and follow up. Left us in the dark and should of cancelled. More

by cbmunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chase Whaley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

James Wood AutoPark responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

July 28, 2023

Quality service. Quality facility. Expert and caring employees. Even the coffee in the waiting room was good. More

by mlhickman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha in Service
Aug 01, 2023 -

James Wood AutoPark responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please feel free to stop by James Wood Autopark again! Sincerely, James Wood AutoPark Management | 940-591-9663

July 27, 2023

I've used James Wood AutoPark for service since we purchased our 2013 Buick LaCrosse. Now with a new Pickup, I will continue utilizing their services, hopefully, for another 20 years. Way to Go Jame More

by kwczty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
B. J. Worley
Jul 28, 2023 -

James Wood AutoPark responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

July 27, 2023

Very good customer service. A small mistake was made in my booking but was quickly and politely corrected with no inconvenience to me. More

by SLMOORE0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department/ Cadillac
Jul 28, 2023 -

James Wood AutoPark responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, James Wood AutoPark Management | 940-591-9663

July 27, 2023

I have purchased my last couple vehicles from this dealer and have utilized the service department for the last couple years as well. In the past, I have had good experiences with both. However, my recent ex More

by JASONCHANDLER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales and Service Departments
Jul 31, 2023 -

James Wood AutoPark responded

Jason, we appreciate your feedback regarding your recent experiences. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. We'd like the chance to speak with you and hear your feedback regarding your visit. Please contact us at your earliest convenience. Sincerely, James Wood AutoPark Management | 940-591-9663

July 27, 2023

Jared Laska did a superb job. Excellent service, he's the best service advisor I've ever had. More

by BILLPOAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Laska. GREAT JOB. Best Service person I've ever had.
Jul 28, 2023 -

James Wood AutoPark responded

It’s great to know that Jared provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, James Wood AutoPark Management | 940-591-9663

Jul 28, 2023 -

BILLPOAGUE responded

Thank you, I'm certainly a return customer. Great dealership.

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