James Wood AutoPark

Great transaction. Everything was as discussed on the phone/email. I was in and out in 35 minutes. This is how car buying should be. Everything was as discussed on the phone/email. I was in and out in 35 minutes. This is how car buying should be. More

Very polite, friendly and on time. However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i need However there seem to be a lack of technical knowledge when it came to EVs . It took me 4 tries (3 phone calls and a visit ) to get the Answer i needed for "(after the recall replacement of cells how do i change the charge level back to 100%). " the correct answer or at least the final answer i got was you CAN NOT for 6 month, than you can! Likely the correct answer but my confidence level went down during the process. Maybe GM and EVs have communication work to do...just my thoughts. More

Rudy was amazing, very helpful and answered all our questions. We will definitely come see him again when we are ready to purchase another vehicle. questions. We will definitely come see him again when we are ready to purchase another vehicle. More

Buddy was very helpful and up front. They do what they say and they don't waste time doing it. They do what they say and they don't waste time doing it. More

Great service and very quick. Not pushy at all. Very accommodating with all requests I had. Not pushy at all. Very accommodating with all requests I had. More

Customer service is very good and very thorough. Called with updates thorough out the day. Only place I'll take my truck. Called with updates thorough out the day. Only place I'll take my truck. More

The process was super easy, I called and did the whole process over the phone. Easiest buying process to date. process over the phone. Easiest buying process to date. More

In the 20 years I’ve been coming to James Wood, I’ve never been disappointed. never been disappointed. More

There was no response from service department on the status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - status of repairs/estimates until I called next day. I approved the repair and the cost, and did not hear from the service department for another 2 - 3 days until I again. Was told the vehicle was ready and I could come pick it up. Service representative on initial call was Rachel Alvey, but did not see her when I dropped the vehicle off for service or when I later picked it up. Received a highlighted request to please complete a review as "completely satisfied" as any other response om any question would cause her to receive a F raring overall. Also noted that if completed the survey in total as completely satisfied, I would be eligible for a drawing to receive 1 year of free oil changes. I was not comfortable with this type of request to comply with a possible honest and open response to survey request. Really makes you have 2nd thoughts as to the integrity of any Reviews that are posted for this dealership. Repairs were completed satisfactorily, and there are no issues to date. Have had service performed at James Wood in the past, and will probably utilize their services in the future. More

Yes, the young man in sales Mathew was absolutely amazing and so helpful during a very difficult time that my mother was dealing with and he brought the car to her home and had so much compassion! He was ama and so helpful during a very difficult time that my mother was dealing with and he brought the car to her home and had so much compassion! He was amazing and absolutely will go back to James wood and Mathew!!!!!! More