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11 Reviews of James Motor Company - Service Center
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May 11, 2017
June Stephens what a service rep. I have been to the service dept at James Motors over the years with basic maintenance for my babies. I have to say there is no one in the world I woul I have been to the service dept at James Motors over the years with basic maintenance for my babies. I have to say there is no one in the world I would trust my baby to other than June Stephens. Polite , courteous, always a smiling face it brings me back again and again. When Mercedes-Benz said the best or nothing they mean it not only with there cars but with like employees like June Stephens. More
by Dgoode0029
Employees Worked With
June Stephens
March 06, 2017
Dealership stooped low Had a issue with my vehicle getting looked at by service. Service manager explains car is worthless which is very disrespectful from a customer standp Had a issue with my vehicle getting looked at by service. Service manager explains car is worthless which is very disrespectful from a customer standpoint not only that did not follow up with me about any of my services I was getting done . Asked questions to the manager about my car and what all the commotion was about my vehicle . Couldn't even give me a straight answer about anything my vehicle. I thought a service advisor suppose to follow up with the owner vehicle never did even left a phone number contacted the service manager 3 times in 1 day before anyone would get a hold of me. Then talk about as a service manager being very unprofessional and rude. Didn't even care about what I was talking about or saying . Really disappointed supposed to be a benz dealership suppose to have class. Was none there at all. Stooped very low in class More
by Author
Employees Worked With
Ed Sturgill
November 28, 2016
Always a pleasure dealing with June! June would be the reason I would buy again. Service dept is outstanding! JW was my salesman and he was also a pleasure to work with. June would be the reason I would buy again. Service dept is outstanding! JW was my salesman and he was also a pleasure to work with. More
by Mamaw411
Employees Worked With
June Stephens
October 20, 2016
great place you will never have a better experience at a car dealership -great people .a joy to spend time at ,also plenty of eye candy in the showroom with the n you will never have a better experience at a car dealership -great people .a joy to spend time at ,also plenty of eye candy in the showroom with the new Mercedes -Benz line up More
by ducatiearl
Employees Worked With
Larry Cartwright
July 27, 2016
Terrible service and not wheelchair accessible I currently own a 2013 Mercedes Benz C300 4Matic Sport. It is still within the current 4 year/50,000 mile bumper to bumper warranty. I say this, beca I currently own a 2013 Mercedes Benz C300 4Matic Sport. It is still within the current 4 year/50,000 mile bumper to bumper warranty. I say this, because it has been refused warranty coverage to repair the engine by both Mercedes Benz USA and James Motor Company (Lexington, KY). The reason I am attempting to contact you is two-fold. One, I wish to have my car repaired per the agreement contained in my warranty guide. Two, I want someone to listen to my horror story and respond. As of now, I haven't received any paperwork other than the traditional work order that was issued by James Motor Company. And within this document, there is absolutely no written explanation of why my warranty was declined. Nothing. Nada. Zero. And I have requested, on numerous occasions, further documentation from both James Motor Company and Mercedes-Benz USA. This has been requested in person from Ed, over the phone, text messages with Dustin, speaking with Brian, a representative from Mercedes-Benz customer service and any other way I could possibly attempt to receive an answer explaining further details a bit more informative than this: "Engine is damaged. Verified complaint. Checked for fault codes. Found faults for camshaft timing. Contacted PTSS due to the severity of the engine damage. PTSS case # 82304. Technical specialist from MB was onsite to inspect. MB's conclusion is the engine damage is not a warrantable issue and MB will be contacting the customer with further details." As of today, I have still received no further contact and know nothing about the reason my car warranty was denied. I have noticed however the billable amount that was put on paper to decide my fate was $36.00. I am most certain that amounts to about fifteen minutes of diagnostic time. How in the world could one possibly come to such a catastrophic conclusion in less than fifteen minutes. And where is the diagnostic evidence? Where are the measurements, the pictures and the written conclusions that equate to such a decision as this? What proof do you have? And why in the world am I unable to gain access to this information? Is it top secret? Does it even exist? Hmm... I guess this is why Ed kept my car for over two weeks, right? So he could take time to gather all of this pertinent information that would point to a conclusion that would implicate me in the demise of my engine. And according to both MBUSA customer service and James Motor Company, there is no other paperwork other than what has been provided. So, at this point I would be completely suspect if paperwork suddenly appeared out of nowhere. The Kentucky Attorney General's office instructed me to tell MBUSA they must provide WRITTEN proof of why the bumper to bumper warranty was denied. All I got was MBUSA stating that Ed had all the paperwork available and Ed stating that MBUSA had all the paperwork. And the single sided piece of paper I received clearly stated that Mercedes-Benz would contact me with further information. Again, I have received nothing. It is amazing that an insignificant car company like Kia can achieve recognition from JD Powers for being #1 in initial quality... And it is equally amazing that Mercedes ranks 17th! I have been in a wheelchair since just after my 18th birthday, for a total of 32 years. I have never been treated so exceptionally bad by a car manufacturer or automobile dealer in my entire life. I've owned many cars over the past fifty years and this... this is just about the worst event I have ever experienced aside from my car accident. It started innocently enough but I was soon to find out that being a Mercedes Benz owner was about to take a dramatic southern turn to quickly become a living nightmare. And even after all of this, it was about to get worse. James Motor Company isn't handicapped accessible! There are no wheelchair ramps anywhere around the building. None. The only way for a wheelchair bound person to gain entrance to James Motor Company is to go through a garage bay door behind the actual showroom. Wow! Talk about second class citizens! And to make matters worse, I had my spare wheelchair in the car when it was delivered to James Motor Company. It was in the back seat and very noticeable. So after my experience with Ed and his "team", it makes me wonder if the folks at James Motor Company and Mercedes-Benz USA might be a little prejudiced against handicapped people. I suppose us handicapped folks don't deserve to be driving cars as prestigious as Mercedes-Benz. After all, my spare wheelchair was in plain site AND the building is completely inaccessible to us folks. Gotta go in through the back door! How could a person have any worse of a customer experience than this? In conclusion I want to let you know that all I want is to just get my car repaired. I have been without my Mercedes since June 14th. It has been, and is still causing a terrible hardship for our family. Not at all what I expected when I purchased the ultimate luxury brand, Mercedes-Benz. Also, I have all the text messages, OBDII Scanner data and receipts for oil changes and even the CARFAX stating when oil changes were performed. I hope we can come to a reasonable conclusion. Lonnie Davis More
by Frustrated
Employees Worked With
Ed
August 18, 2015
Thank you & great experience We just purchased a pre-owned ML350. Barry was very helpful. He was pleasant to work with, and we appreciate his help. We originally stopped in for We just purchased a pre-owned ML350. Barry was very helpful. He was pleasant to work with, and we appreciate his help. We originally stopped in for a new key for the ML-350 we own and left with a 2014 ML350. We met Barry when he opened the door for me and helped me find the Parts Department. Thank you Barry & Jessica for your help. More
by Joye
Employees Worked With
Jessica Wilson
January 23, 2015
Poor Service and Poor Repair I needed an alignment as I was going to put on new tires. Even though I dropped the car off at 7:30 a.m., I didn't get the car back until late afterno I needed an alignment as I was going to put on new tires. Even though I dropped the car off at 7:30 a.m., I didn't get the car back until late afternoon, and I had to make multiple calls to find out when the car would be done. When I picked up the car, the steering wheel was off center to the right when going straight. The next day I called and the service advisor and he told me that he would have to get approval from his manager to correct this, and he would call me back. The service advisor never called me back. The next week I put new Michelin tires on the car. I called the service advisor and he said I could bring the car back to align it so the steering wheel was straight. When I came in I was told I could wait since it would take only 1 hour. After 1 hour 30 minutes I went walking around to find the service advisor. He told me they were still working on the car. After more time I was told my tires were worn out and that caused the steering wheel to be off center to the right. I pointed out the tires were 2 days old, had less than 100 miles on them, still had the nubs on them, and the 2 day old receipt was in the glove box. After another 30 minutes the story changed and I was told they couldn't make the steering wheel straight because the tie rods were too corroded to adjust. Not long before the right tire rod had been replaced, so I asked the service advisor to show me. What I saw was the right tie rod was as new, and the left tie rod had clean threads where it had been turned and adjusted, so it clearly wasn't frozen. When I pointed this out, the service advisor told me the alignment was within specifications and I'd have to live with the steering wheel off center to the right. James Motor Company provided very poor service, changed their story several times, didn't do the work properly, and didn't give me a refund. The steering wheel is still off center to the right. More
by redtdicup
October 29, 2014
Intentionally Causes Damage For Profit...... Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damage to vehicles for profit. Per June Stephens, s Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damage to vehicles for profit. Per June Stephens, service advisor @ James Motor Co., both my MLK 350 and SLK 300 needed rotors @ 75K and 22K miles, the passenger restraint light is came on my SLK 300 after a service @ James. After a service to my MLK 350, it was dripping fluid from the engine on the garage floor. The service advisor, June had the nerve to ask me what kind of job I had that I can come to the dealership during the day 2 days straight. I will drive the 1 1/2 hour to Louisville KY, passing James Motor Company/Lexington, Ky for service for my vehicles. James Motor Company never sent me a review email for comment on their service. I took both my 2009 MK 350 and 2010 SLK 300 to Tafel for service. My MLK check engine light came on (apparent leak resulted from service I received from James Motor Company (Lexington, KY). My SLK "B" service was due. George Frazier, service advisor provided honest and excellent customer service. I reside in Richmond, KY 165 miles from Tafel Motor Company/Louisville, Ky. I addressed concerns from service results from the Lexington dealership i.e. tires inflated between 37- 43lbs, drip under engine and intermittent heat. He also told me about the 10% military discount for parts installed. James Motor Company never mentioned. I was on the road by 0630 to Tafel for my 0800 appt for my MLK; service was done by 1230.. I had scheduled my SLK for Monday which I would have to take a day off, but preferred to complete both vehicles in the same day (as usual). George told me a service technician would stay if i wanted to return with my vehicle and I did just that. I drove home; Richmond KY switched vehicles and returned to Tafel with my SLK by 1530 for its B service. More
by ronnie50
February 28, 2014
Almost 3 hundred dollars to check my car has a couple of issues did not fixed one so I got a list of problems with my car still and wasted precious time and money I went to tire discontents they fixed most issues did not fixed one so I got a list of problems with my car still and wasted precious time and money I went to tire discontents they fixed most my problems for the price of the estimate I got at James motor Co. More
by alexiniguez
Employees Worked With
jeff
October 26, 2010
My most recent visit to James Motor Company was to have my E350 Serviced. They always provide a courtesy vehicle to drive, which makes getting your car serviced easy. When I purchased my car in June of 2 my E350 Serviced. They always provide a courtesy vehicle to drive, which makes getting your car serviced easy. When I purchased my car in June of 2008, my Salesman, Tony Brusate, was very professional and took his time to explain every feature of the car and the scheduled service and related costs. Each time I have had the car serviced it was exactly as he explained. No surprises in the time it would take or the cost. The staff at James Motors are very friendly and professional. I would recommend James Motor Company to anyone. They are a first rate dealer that makes the car buying and service experience pleasure. More
by wrminer
Employees Worked With
Tony Brusate, Sales; Lynn Brunker, New Car Manager; Mark Gold
