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James Motor Company Mercedes-Benz

Lexington, KY

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169 Reviews
Welcome to James Motor Company. We are an authorized Mercedes-Benz® Dealer and Mercedes-Benz Service and Repair Center located in Lexington, KY serving the entire Central Kentucky Area.
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2440 Richmond Rd

Lexington, KY

40502

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Showing 169 reviews

September 17, 2014

Best expereience ever Our experience at James Motors was the best experience ever. We had dreaded looking for a new vehicle because of the usual car salesman routine. James More

by cgm50peace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Stoess
September 16, 2014

Exceeded Expectations! James Motor Company happens to be my local dealer, however, in the world of the internet and Mercedes Benz CPO searches we found where you buy a car d More

by charpole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Watson, Jessica Wilson
September 12, 2014

New E350 We just leased our second E350 from James Motors. We worked with the same sales rep that we did 3 years ago on the first and the experience couldn't More

by terobinette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Watson, Jessica Wilson, Beth Maggard
September 11, 2014

They caught me by surprise in a good way. I can't say enough about how impressed my husband and I were with our saleman, David Dunn, during our recent look/see visit and subsequent purchase of More

by lsaut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dunn, Jessica Wilson
September 08, 2014

Worst Car Buying Experience Ever!!!! Worst Car Buying Experience Ever!!! I can't believe this place has ever gotten a positive review, EVER! In 25 years of purchasing vehicles, James Mo More

by Bmoeller72
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Dunn, Jessica Wilson
Sep 22, 2014 -

James Motor Company Mercedes-Benz responded

I wanted to take a few minutes to address some of the issues that you had regarding your recent experience with James Motor Company. After speaking with David Dunn it has come to my attention that most of the conversations regarding the CPO ML350 that you were interested in took place via telephone conversations between Mr. Dunn and your wife. During these phone conversations Mr. Dunn did notify your wife that the vehicle had 26,950 miles on the odometer and not the 24,500 miles it was originally listed with, which your wife did confirm during the process. This additional mileage was due to the vehicle being used for test drives and as a demonstration vehicle.

Sep 22, 2014 -

James Motor Company Mercedes-Benz responded

In regards to the condition of the ML350 in question, I can only explain that this vehicle is a pre-owned vehicle, and like all pre-owned vehicles, might have some incidental wear and tear. At James Motor Company we pride ourselves on the quality of our products, and we also price them accordingly. This particular ML350 was the lowest priced ML350 in a 250 mile range of our facility, and was listed several thousand dollars below book and market value. In reference to the tire wear on the vehicle, our CPO technicians had inspected the tires and found them to be in compliance with Mercedes-Benz CPO standards.

Sep 22, 2014 -

James Motor Company Mercedes-Benz responded

I would also like to explain our side of the financing situation regarding your possible transaction. James Motor Company has a long standing corporate policy regarding out of state purchases. We will only accept a wire transfer, cash, or a finance contract with one of our approved lenders. We have these policies in place to protect our company from fraudulent transactions. This policy was explained to you before you ever came to visit our establishment. Having been given this information, you still chose to proceed forward with the transaction knowing full well our company policy. In order to try and facilitate the transaction for you, we presented you with finance options that were actually more beneficial to you than the offering of your credit union. We matched the offered finance rate, had absolutely no backend reserve monies involved, and Mercedes-Benz finance was even offering a 2 payment waiver ($1200) towards the ML. This was not a “deferred payment”, rather a true $1200 waived off of the finance terms. I am not sure why your contact at the credit union would state that we were engaging in questionable business practices, but I would be happy to speak with your contact that stated as much. As any credit union would require you to personally sign financial documents in the presence of a company officer to avoid a fraudulent transaction, James Motor Company also sets policies and practices to protect our consumers and owners best interests.

Sep 22, 2014 -

James Motor Company Mercedes-Benz responded

Again, all of the points of complaint regarding the mileage and financial options towards purchase were fully explained to you prior to your visit to our facility. After being presented with this information, you still made the conscious decision to drive 2 hours to our facility. At James Motor Company we pride ourselves on customer satisfaction and conducting business with integrity and a strong ethical code. With 78 positive reviews out of 81 on Dealer Rater alone, we feel your assessment of James Motor Company is one that is unfair and unwarranted.

September 04, 2014

Thank you so much for all your assistance After searching for more than 10 months for a used vehicle that would be dependable, with low mileage and budget friendly the sales person at James Mo More

by dana.wimbush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Watson, Jessica Wilson
September 04, 2014

Outstanding! Phil was absolutely a gem to work with. I have already recommended him to others. He made my buying experience truly exceptional. This was my first ex More

by djback31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 31, 2014

Treated very well I purchased a Honda Accord awhile back. I had a wonderful experience. It was a pleasure working with Jeff Watson. He continues to follow up with me to More

by patriciagraves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Watson
August 31, 2014

I have used James Motors before. Great experience again! I have bought at least four cars from Scott Stoess, he knows how to treat people! Larry, Eddie and Phil are wonderful to work with too! June is in the More

by danny.carollo.77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Miller, Eddie Brantley, Scott Stoess, Jessica Wilson, June Stephens, Stephen Garner
August 02, 2014

Thank you for a very professional experience! James Motors is a class company. The staff is extremely knowledgeable and helpful. Eddie Brantley and Greg Donahoe were a delight to work with. Gre More

by Brenda.everman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Brantley, Greg Donahoe, Jessica Wilson
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