James Motor Company Mercedes-Benz
Lexington, KY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM
Sunday Closed
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Showing 169 reviews
Larry is great! Review by Margaret Larry is the best! He has been very helpful in finding me a car and so nice every time I have called him since closing on the deal. He made buying a c Larry is the best! He has been very helpful in finding me a car and so nice every time I have called him since closing on the deal. He made buying a car a great experience! Thanks Larry. More
I paid downpayment $5000 and they sold car to someone else I do not wanna hurt them much as there are few good people working for them. Still I will give them rating on 1 or 0 for the following reason. I would I do not wanna hurt them much as there are few good people working for them. Still I will give them rating on 1 or 0 for the following reason. I would leave it up to your decision if I was right in giving this rating. I wanted to buy Mercedes Benz from them. The I paid downpayment of $5000 on Tuesday and the sales representative said the car will be on hold for me till following Monday. I decided to take possession of car on Friday. Too my surprize, they sold the car to someone else on Thursday. The biggest shocking thing is that they did not even bother to send me an email or text regarding it. I did not expect this kind of behavior from a certified dealer of Mercedes Benz. I am sure you will not expect this from them either. I later visited Don Jacobs BMW later in day and thanks to Gary (Sales representative at Don Jacobs), I drove home BMW 2015 by evening. More
Great Sales Experience Larry provide us with a great experience when we purchased our car this week. We will return to purchase another car and have our car service perform Larry provide us with a great experience when we purchased our car this week. We will return to purchase another car and have our car service performed at James. More
Great service with Larry Cartwright- again! In February this year my father and I purchased a C300 4matic from Larry Cartwright. He was very helpful and took his time while presenting different In February this year my father and I purchased a C300 4matic from Larry Cartwright. He was very helpful and took his time while presenting different features and options, without ever being "pushy". Unfortunately, this car was totaled- before owning it even a year. Without hesitation we returned not only to James Motor Company, but to Larry Cartwright. He never grew tired of answering questions about things which he had already explained its function, and was invaluably patient and knowledgeable when helping me choose between another C 300 4matic, an a GLK 350 4matic. Shopping and buying with Larry has been a pleasure; he is the first person who comes to mind when we come into the car market. Larry is an impeccable example of what it means to be in car sales, and The James Motor Company is lucky to have him. Writing this gives me pleasure in knowing that someone who has been so kind and helpful to me might be asked for by name due to this review, and therefore be able to give someone else a wonderful experience. More
Excellent Service Are you looking for a vehicle? If so, stop by James Motor Company and ask for Tony. It's employees like Tony who maintain an auto dealership for years Are you looking for a vehicle? If so, stop by James Motor Company and ask for Tony. It's employees like Tony who maintain an auto dealership for years to come; James Motor Company has been a part of Lexington's auto history - and I can see why. Tony Brusate was excellent to work with. He was very knowledgeable, respectful, and has a great sense of humor (much needed after looking for the right car for too long). Tony will make sure that your car purchase runs as smoothly as possible; from paperwork to test-drive to driving off the lot - Tony is the guy to ask for! Thank you again for assisting me in my purchase of my C230. - Justin More
A pleasent car buying experience After searching on line, my wife and I settled on a low mileage slightly used C300. Our salesman was Greg Donahoe who was in all respects outstanding. After searching on line, my wife and I settled on a low mileage slightly used C300. Our salesman was Greg Donahoe who was in all respects outstanding. We have both purchased several cars over the years and knew that some car buying experiences could be difficult. In contrast to others, Greg made this one easy. His knowledge of the product and helpful professionalism got us into the car we wanted at a price we felt was fair. We would definitely recommend Greg and James Motor Co. to any one interested in purchasing a new or used Mercedes-Benz. More
In my opinion there is no other Mercedes dealership From the start, upon entering the dealership, we were made to feel comfortable. Everyone was very friendly, even those we did not specifically deal wi From the start, upon entering the dealership, we were made to feel comfortable. Everyone was very friendly, even those we did not specifically deal with. The dealership building itself has a very nice layout and is conducive to personal interactions. David was extremely helpful from the onset, which involved an initial phone call with several follow-ups culminating in a visit to your dealership. We felt that we came away with a very reasonable deal and got just the car we wanted. There were no high pressure tactics. David made us feel as though he had our best interests at heart. Although buying a new car can be stressful, this was a very pleasant experience. I would not hesitate to recommend this dealership, or David, to anyone. I give the total experience an A+. More
Intentionally Causes Damage For Profit...... Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damage to vehicles for profit. Per June Stephens, s Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damage to vehicles for profit. Per June Stephens, service advisor @ James Motor Co., both my MLK 350 and SLK 300 needed rotors @ 75K and 22K miles, the passenger restraint light is came on my SLK 300 after a service @ James. After a service to my MLK 350, it was dripping fluid from the engine on the garage floor. The service advisor, June had the nerve to ask me what kind of job I had that I can come to the dealership during the day 2 days straight. I will drive the 1 1/2 hour to Louisville KY, passing James Motor Company/Lexington, Ky for service for my vehicles. James Motor Company never sent me a review email for comment on their service. I took both my 2009 MK 350 and 2010 SLK 300 to Tafel for service. My MLK check engine light came on (apparent leak resulted from service I received from James Motor Company (Lexington, KY). My SLK "B" service was due. George Frazier, service advisor provided honest and excellent customer service. I reside in Richmond, KY 165 miles from Tafel Motor Company/Louisville, Ky. I addressed concerns from service results from the Lexington dealership i.e. tires inflated between 37- 43lbs, drip under engine and intermittent heat. He also told me about the 10% military discount for parts installed. James Motor Company never mentioned. I was on the road by 0630 to Tafel for my 0800 appt for my MLK; service was done by 1230.. I had scheduled my SLK for Monday which I would have to take a day off, but preferred to complete both vehicles in the same day (as usual). George told me a service technician would stay if i wanted to return with my vehicle and I did just that. I drove home; Richmond KY switched vehicles and returned to Tafel with my SLK by 1530 for its B service. More
Far Exceeded Expectations My husband was a Service Manager and worked in the Auto Industry for many years. We have purchased many vehicles, this is our first purchase of a Mer My husband was a Service Manager and worked in the Auto Industry for many years. We have purchased many vehicles, this is our first purchase of a Mercedes-Benz. If the vehicle is as exceptional as Phil Petit, Shane Miller and Jessica Wilson and all those that we met at James Motor Company this is just the first of our Mercedes. Thank you Phil you made buying a new car a fantastic experience and were truly interested in what we wanted and gave us the perfect vehicle for us we love our ML 350. More
purchasing a new car the entire staff and especially our salesman was excellent. Our salesman was extremely helpful with his explanation of current pricing and value of tr the entire staff and especially our salesman was excellent. Our salesman was extremely helpful with his explanation of current pricing and value of trade in. Without a doubt the very best salesman we have ever had!! More