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James Motor Company Mercedes-Benz

Lexington, KY

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169 Reviews
Welcome to James Motor Company. We are an authorized Mercedes-Benz® Dealer and Mercedes-Benz Service and Repair Center located in Lexington, KY serving the entire Central Kentucky Area.
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2440 Richmond Rd

Lexington, KY

40502

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Showing 169 reviews

January 12, 2015

Larry is great! Review by Margaret Larry is the best! He has been very helpful in finding me a car and so nice every time I have called him since closing on the deal. He made buying a c More

by margaret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Cartwright
December 22, 2014

I paid downpayment $5000 and they sold car to someone else I do not wanna hurt them much as there are few good people working for them. Still I will give them rating on 1 or 0 for the following reason. I would More

by Murli Mishra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jan 03, 2015 -

James Motor Company Mercedes-Benz responded

We are very sorry that this transaction evolved as it did. During the process or arranging credit terms, the lenders requested additional information that the client could not produce. Therefore, without approved financing from our lenders the purchase could not be completed. At that time, our business manager informed the client of this via phone and unfortunately the vehicle had to be put back on the market. Again, we are sorry for the sequence of events, but these are circumstances beyond our control. We have been an existing Mercedes-Benz franchise for over 50 years and pride ourselves on our level of customer care.

December 13, 2014

Great Sales Experience Larry provide us with a great experience when we purchased our car this week. We will return to purchase another car and have our car service perform More

by walterwdym
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Cartwright
November 18, 2014

Great service with Larry Cartwright- again! In February this year my father and I purchased a C300 4matic from Larry Cartwright. He was very helpful and took his time while presenting different More

by chelsea.foltz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Cartwright
November 07, 2014

Excellent Service Are you looking for a vehicle? If so, stop by James Motor Company and ask for Tony. It's employees like Tony who maintain an auto dealership for years More

by jcline21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
October 30, 2014

A pleasent car buying experience After searching on line, my wife and I settled on a low mileage slightly used C300. Our salesman was Greg Donahoe who was in all respects outstanding. More

by nedbrookhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Donahoe, Jessica Wilson
October 30, 2014

In my opinion there is no other Mercedes dealership From the start, upon entering the dealership, we were made to feel comfortable. Everyone was very friendly, even those we did not specifically deal wi More

by tefil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dunn
October 29, 2014

Intentionally Causes Damage For Profit...... Its my belief at James Motor Company (Service advisor/Service technician) is intentionally causing damage to vehicles for profit. Per June Stephens, s More

by ronnie50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 12, 2014 -

James Motor Company Mercedes-Benz responded

At James Motor Company we pride ourselves on integrity, honesty, and providing the best customer service and we would never engage in unethical or illegal practices. Without having any reference information such as a VIN, name, or date of service, I do not have any way to investigate your service visit. Neither our service advisers nor technicians have any remembrance of this event at our facility. If you would like to discuss this matter further, please feel free to call us at 859-268-1150 or provide your contact information.

October 06, 2014

Far Exceeded Expectations My husband was a Service Manager and worked in the Auto Industry for many years. We have purchased many vehicles, this is our first purchase of a Mer More

by kaywarnott1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Miller, Jessica Wilson
September 30, 2014

purchasing a new car the entire staff and especially our salesman was excellent. Our salesman was extremely helpful with his explanation of current pricing and value of tr More

by jeffheim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Donahoe
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