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James Motor Company Mercedes-Benz
Lexington, KY
169 Reviews
Welcome to James Motor Company. We are an authorized Mercedes-Benz® Dealer and Mercedes-Benz Service and Repair Center located in Lexington, KY serving the entire Central Kentucky Area.
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Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 12:00 PM
Sunday Closed
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Showing 169 reviews
May 12, 2015
Exellent Service Jeff is very kind, personable, professional, courteous and helpful. He spent time assuring me that I was making a great choice, I have driven Lincol Jeff is very kind, personable, professional, courteous and helpful. He spent time assuring me that I was making a great choice, I have driven Lincolns for the past 12 years and was reluctant to change to a smaller car. I told Jeff about my dream sportcar and it was there on the lot. He returns phone calls and no question is a dumb one for him to answer. More
by boys
Employees Worked With
Jeff Watson
May 12, 2015
Worst experience buying a car James Motors sold me a CPO Mercedes without actually going through the 150 point inspection they are supposed to go through. Last week I ended up with James Motors sold me a CPO Mercedes without actually going through the 150 point inspection they are supposed to go through. Last week I ended up with out car for two days because they didn't check the brakes and one of them had no brake pads. I purchased the car 2 months ago, so it's impossible to go through a brake pad in a month and the car has only 2000 more miles so go figure. The other bad experience was that they sold me a car that was supposed to have 28700 and when I actually was paying for it they had put a lot more miles, the odometer was reading 31900, so they told me that one of his managers took the car for the weekend and that the price was not going to change just because of the mileage. So I don't recommend this dealer be aware! More
by Iconguy
May 06, 2015
Great experience My Salesperson, Barry WILSON, did a great job. Enjoyed meeting him and working with him. I have bought several vehicles from James Motors over the y My Salesperson, Barry WILSON, did a great job. Enjoyed meeting him and working with him. I have bought several vehicles from James Motors over the years. More
by mercedes
May 02, 2015
Excellent Customer Service!! Barry Wilson!! Very personable and knowledgeable of the products MB has to offer. Far from pushy and seemed more than willing to "go the extra mile" for his customer Very personable and knowledgeable of the products MB has to offer. Far from pushy and seemed more than willing to "go the extra mile" for his customers. I would highly recommend that anyone in the area looking for a new vehicle to stop by James Motor Company and ask for Barry Wilson. More
by MBbuyer
April 10, 2015
Great customer service still exists! After deciding to search for a new vehicle we visited James Motors in Lexington to test drive the new Mercedes GLA250. We planned to test drive severa After deciding to search for a new vehicle we visited James Motors in Lexington to test drive the new Mercedes GLA250. We planned to test drive several makes and models in the small SUV line and compare them all before purchasing. My wife and I were greated at the dealership by Barry Wilson and I quickly told him that we are only looking and that we are a few months away from buying. Normally telling the sales person you are only kicking tires can get you a cold shoulder or the lets do it today pressure but that was not the story here. Barry was great and simply allowed us to look and test drive the GLA with no discussion about buying and lots of answers to our questions. With lots of colors available my wife asked if a blue one was available and luckily there was one on the lot that had just arrived by carrier. Barry took us to see it and with shipping dust and protective covering still in place he said once the car is detailed and ready for the lot I can give you a call and drive it to your home for you to see. Yes he said bring it to me! As promised a few days later and a quick check to see if I was home a new highly detailed blue GLA250 was in my driveway courtesy of Barry. We looked it over, kicked the tires and took another test drive in the neighborhood with no pressure of buying and more answers to questions. We drove several makes and models and visited several dealerships and met the high pressure sales person, not interested in helping till you are ready to buy sales person and a few in between. We compared all the makes and models and I have test drove a few I will always remember as disappointing and some I will never remember because they left no impression either way. Now the GLA250 I want forget because that's what I intend to purchase in a few months and I will purchase from James Motors because they believe their vehicles speak for their self and outstanding customer service goes beyond the lot and all the way to your home. I am looking forward to ordering my GLA250 and doing business with Barry and the dealership and if you are in the market for a new car I think that Barry and James Motors deserve a visit and I bet you will find this review to be spot on. Once the deal is done I will review the purchase experience but I expect that to be a great experience as well. More
by jerrykeathley
March 31, 2015
Great Experience I usually dread shopping for cars. However, I felt very welcome the moment I stepped onto the lot. I went for a test drive with Jeff Watson and it w I usually dread shopping for cars. However, I felt very welcome the moment I stepped onto the lot. I went for a test drive with Jeff Watson and it was an absolute pleasure. Jeff was very respectful and courteous. He was quite knowledgeable and able to answer all of my questions. Everyone I came into contact with seemed to be the same way. I would definitely recommend James Motor Company. More
by TB
Employees Worked With
Jeff Watson
March 09, 2015
Purchasing from. Barry Wilson Purchased ML 350 from Barry Wilson at James motors. Great experience, pleasant salesman who let me look and ask questions without pressuring or harass Purchased ML 350 from Barry Wilson at James motors. Great experience, pleasant salesman who let me look and ask questions without pressuring or harassing me with small talk or questions. This was my first visit to this dealership but if the opportunity arises in the future I would certainly go back. Five stars to Mr. Barry and the staff including Jessica Wilson. More
by Hamp715
Employees Worked With
Jessica Wilson
March 05, 2015
Always a pleasure My husband and I have had a number of great interactions with this company over the years - both in sales and service, and my recent purchase of a GLK My husband and I have had a number of great interactions with this company over the years - both in sales and service, and my recent purchase of a GLK was no exception. Kudos to Larry C., an awesome sales person and overall great guy! He took time and worked with diligence to help me find a car that fit my specs. He is never too busy to answer questions, provide feedback, and assistance even after purchase is complete. We can not say enough good things about Larry - thanks for all you do! Amanda S. More
by Amanda S.
Employees Worked With
Larry Cartwright
January 29, 2015
Thank you James Motor Company for making it so easy. I just purchased a used ML350 from James Motor Company and it was one of the easiest purchases I've ever made. I couldn't be happier with the level o I just purchased a used ML350 from James Motor Company and it was one of the easiest purchases I've ever made. I couldn't be happier with the level of service and experience I had with David Dunn and his team. I really enjoyed working with David and plan on continuing to do so in the future. More
by Anthony
Employees Worked With
David Dunn, Jessica Wilson
January 23, 2015
Poor Service and Poor Repair I needed an alignment as I was going to put on new tires. Even though I dropped the car off at 7:30 a.m., I didn't get the car back until late afterno I needed an alignment as I was going to put on new tires. Even though I dropped the car off at 7:30 a.m., I didn't get the car back until late afternoon, and I had to make multiple calls to find out when the car would be done. When I picked up the car, the steering wheel was off center to the right when going straight. The next day I called and the service advisor and he told me that he would have to get approval from his manager to correct this, and he would call me back. The service advisor never called me back. The next week I put new Michelin tires on the car. I called the service advisor and he said I could bring the car back to align it so the steering wheel was straight. When I came in I was told I could wait since it would take only 1 hour. After 1 hour 30 minutes I went walking around to find the service advisor. He told me they were still working on the car. After more time I was told my tires were worn out and that caused the steering wheel to be off center to the right. I pointed out the tires were 2 days old, had less than 100 miles on them, still had the nubs on them, and the 2 day old receipt was in the glove box. After another 30 minutes the story changed and I was told they couldn't make the steering wheel straight because the tie rods were too corroded to adjust. Not long before the right tire rod had been replaced, so I asked the service advisor to show me. What I saw was the right tie rod was as new, and the left tie rod had clean threads where it had been turned and adjusted, so it clearly wasn't frozen. When I pointed this out, the service advisor told me the alignment was within specifications and I'd have to live with the steering wheel off center to the right. James Motor Company provided very poor service, changed their story several times, didn't do the work properly, and didn't give me a refund. The steering wheel is still off center to the right. More
by redtdicup
