James Motor Company Mercedes-Benz

It was bad right from the start. When my wife and I arrived at the dealership, we drove a lap around the lot to see if the car she was interested in was still around. By that time a salesman had come o arrived at the dealership, we drove a lap around the lot to see if the car she was interested in was still around. By that time a salesman had come outside in an attempt to direct me into a parking spot. Of course, I was not even out of my car yet and there he was, right at my door. I have purchased high line cars from Bentley, Mercedes, BMW and Jaguar etc. all over the country, from San Francisco to Dallas, Miami and Greenwich, CT, but I have never been stalked by a lot lizard in the parking lot before. Not at all what I expect from a Mercedes-Benz dealer. My wife was interested in a 2010 CPO Mercedes. I have purchased CPO cars in the past and I had faith in the program and the standards that Mercedes claims are upheld in the car. The car was filthy. However, it was early on a Monday and the car was used over the weekend so I just guessed that it had not been cleaned yet. The car was in the colors that we were looking for and it did have the options that we wanted so we them a made an offer. The negotiations were pressured and not professional at all. Exactly what I would expect from a low level used car lot. NOT a Mercedes-Benz dealer. We did come to terms however after we left the dealership. We came back a few days later to pick the car up. The one bright spot in this entire transaction was the business mgr. Jessica Wilson. She is smart, professional and has a customer-focused attitude. The real problems came to light after we got the car home. It became very clear that there were several things listed on the MERCEDES-BENZ CERTIFIED PRE-OWNED INSPECTION AND CERTIFICATION REPORT that were overlooked or just marked PASSED without inspection at all. Because of this, I have zero confidence in there service dept. and the entire James Motor Co. My advice is to run, run away. Drive to the Mercedes dealer in Louisville or Cincinnati. They seem to live by the standards that Mercedes has built their brand on. More

I have just purchased my first Mercedes-Benz from James Motor Company and was so thrilled with the entire process! My sales associate, Greg Donohoe, could not have been more helpful, courteous, cheerful a Motor Company and was so thrilled with the entire process! My sales associate, Greg Donohoe, could not have been more helpful, courteous, cheerful and most importantly, informative. Greg was always available when I needed something and tried in every way to meet my needs. When I went to pick up my new car, he introduced me to the members of the service team and they all made me feel like they were truly happy to have me as a new member of the "family" of James Motor Company. Greg and the dealership as a whole are a truly "class act" and make the new car purchasing process actually fun! I highly recommend James Motor Company to anyone considering buying a beautiful Mercedes-Benz. More

Scott Stoess made my buying experience very easy. He was very nice and knowledgeable and took the time to find the right car for me. Will absolutely reccommend to friends and family looking to buy a quality very nice and knowledgeable and took the time to find the right car for me. Will absolutely reccommend to friends and family looking to buy a quality vehicle along with great customer experience! More

This is the second car that my family and I have purchased from James Motor Company. Our salesperson Jeff Watson is top notch and we strongly recommend him! He is very knowledgeable and if he does n purchased from James Motor Company. Our salesperson Jeff Watson is top notch and we strongly recommend him! He is very knowledgeable and if he does not know the answer to something he doesn't just make up an answer...he finds it. We are very pleased with everyone and the service we receive at James Motor Company. You have a customer for life!! More

This was our first Mercedes-Benz purchase. What a pleasant experience! I really appreciated Tony’s efforts. He is friendly, honest and straightforward, and didn’t pressure us at any time. He exhibite pleasant experience! I really appreciated Tony’s efforts. He is friendly, honest and straightforward, and didn’t pressure us at any time. He exhibited great professionalism during the whole process. We are now enjoying our new ML350! I would definitely recommend him to anybody who is looking for a new Mercedes. More

This is the third mb I have obtained fromLarry Cartwright and he is the main reason I come back. I have bought over 75 cars and Ihave never found anyone as nice as Larry Cartwright. I would recommend him ove and he is the main reason I come back. I have bought over 75 cars and Ihave never found anyone as nice as Larry Cartwright. I would recommend him over anyone I have dealt with.H is the #1 salesman of all time. More

I am the worst when it comes to searching for a vehicle. I wish I could just send someone to do it for me. I visited James Motor a couple of weeks ago. I was interested in purchasing a used but new to me Me I wish I could just send someone to do it for me. I visited James Motor a couple of weeks ago. I was interested in purchasing a used but new to me Mercedes-Benz. When I arrived at the car lot I was greeted by a young man named Jeff Watson. He was very polite and he sure knew a lot about cars. He wasn't your normal salesman. He wasn't pushing or trying to get me to make a purchase on something I didn't want. I was able to take my time and look around, without any pressure. Although I left empty handed. I would surely come back and recommend James Motor Company to friends and family. I would also let them know to ask for Jeff Watson. More

Kudos to sales consultant Tony B who is extremely knowledgeable, friendly, accommodating, and a real pleasure to do business with. Tony sets a standard that the dealership can be proud of. My husband knowledgeable, friendly, accommodating, and a real pleasure to do business with. Tony sets a standard that the dealership can be proud of. My husband and I were very pleased with his thoroughness and help putting the new Mercedes in our driveway. We will recommend. More

Purchased a special order CLS550 and Larry Cartwright took care of everything for me in a very professional and courteous manner. The car was delivered exactly as ordered and Larry provided us with his t took care of everything for me in a very professional and courteous manner. The car was delivered exactly as ordered and Larry provided us with his time to explain all the options on the car. Also, told my wife and me to come back at any time for more instructions on any of the options that need clarification. Overall a great dealership to purchase a Mercedes Benz from and Larry, a very honest and reputable salesman to work with in your purchase of a vehicle. And as your records will show, this is our second Mercedes-Benz purchased from James Motors. Service and satisfaction...A+++. More

I just moved to town and was looking for a new SUV. And looked at several dealerships had some good and bad experences. I went to james motor company and the experence was great. I met my salesman Greg Don looked at several dealerships had some good and bad experences. I went to james motor company and the experence was great. I met my salesman Greg Donahoe and he was great he listened to my needs and was very friendly. He showed me the new Mercedes Benz ML-350 I loved it and recieved a good deal on it. Thanks to Greg he made it the best experence and james motor company made it easy. More