James Ford

Don't buy a car online from these people--or trust a word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condit word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condition and mentioned their satisfaction guarantee. It arrived with a mismatched paint job that will cost $5,000 to fix. They denied it despite a professional report from an auto appraiser detailing the bootleg paint work. The dealership finally responded only after we posted negative reviews online. Taking no responsibility, they told us to remove all negative reviews and then they would "let" us return the car at our own expense. When we continued to demand a fair amount to cover the cost to repair the car to the condition it was advertised, they offered us $1,000 hush money to remove all our negative reviews, 1/5 of the cost to repair their mistake. Just really steer clear from these people. The salespeople were nice but untruthful. The customer service staff member was rude, combative, and repeatedly claimed to have lost emails we sent to try to fix their mistake. More

Sold us a car almost full price in "excellent condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. More

Saw a used car online, mad an appointment. When we arrived the salesman greeted us with a smile and firm handshake. After the lengthily test drive we returned to the office where we were offered refre arrived the salesman greeted us with a smile and firm handshake. After the lengthily test drive we returned to the office where we were offered refreshments. While negotiating the sale the car was being detailed. Nothing but wonderful customer service. More

I e-mailed an offer to James Ford on a used Taurus. The response back to me from James Ford on my offer was "sounds good to me" and furthermore said make an appt. to come test drive and "buy" the vehicle. response back to me from James Ford on my offer was "sounds good to me" and furthermore said make an appt. to come test drive and "buy" the vehicle. Luckily, I saw the rating from another previous unhappy James Ford customer who had a very similar experience. So I decided to call them first before driving out to Half Moon Bay and verify that the manager had approved it. I was told that he would let me know when I arrived at the dealership. We went back and forth on the phone and all I got was frustrated. Well, at least I saved myself a trip way out there. If they don't like the price that is offered why not just say so in the e-mail response, it's that simple, they shouldn't lead people on. More

Went to Fords website. Got to James Ford in Halfmoon Bay website. Went to get an online price. Got a call from saleman(Morris). I told him I wanted to pay only $500 over invoice. He said "NO PROBLEM". website. Went to get an online price. Got a call from saleman(Morris). I told him I wanted to pay only $500 over invoice. He said "NO PROBLEM". I called Morris to let him know my family and I were on the way down to the dealership (about 45 mile drive). When I got there was met by Morris and went to see car. We went into his office and then he got out a paper pad and started to write numbers downs. I told him that we agreed to $500 over invoice. He then went to his boss and his boss said no. I told morris not to waste my time. I had to travel with my wife and 2 kids. It is like a mini vacation packing up for 2 kids. I was so mad, this dealership just told me that I can have the car at one price and when I got there they lied to me. I was leaving and Morris came up to me and I asked him why did you make come down this far(not the closes dealership) when you know we have a deal for $500 over invoice. He told me" I WANTED TO MEET YOU" and "WE CAN NOT OFFER THIS TO YOU CAUSE YOU CAME TO LATE". I told him he should have let me know that. Plus I called him to let him know we were on our way down. He should have told me right then and there the deal was off. I wouldn't have wasted my time. I will never go to them. Don't trust them. Get it in writing. More