James Ford

Extremely poor service! I brought a vehicle in for minor repairs. I received the vehicle back after several delays in non-functioning condition. I will never recommend that m I brought a vehicle in for minor repairs. I received the vehicle back after several delays in non-functioning condition. I will never recommend that my friends ever shop for service at JAMES FORD in Half Moon Bay. More

James Ford is a disgraceful dealership. My husband and I bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assu bought and 2006 Expedition from them in August 2013. We opted for an extended warranty and also advised not to purchase gap insurance as we were assured it was worth far more than what we owed on it. Fast forward to November, the car wouldn't start. I was told by the Service Department there was corrosion on the battery and everything was fine. Fast forward a few days, the car wouldn't start again and it felt like the transmission was slipping. Took it back in and were told it was going to cost $1300 to repair 6 coils, replace all the spark plugs and various other issues. We were also told the warranty that we paid $2000 extra for, covered NONE of it. Yet, had we opted for the more expensive warranty, it would have been covered as told to us by Dee the sales manager. The repairs to the vehicle took almost 3 weeks and the rental car we were first given didn't fit our sons carseat. When we informed them of this, they got us another rental only for us to return it because the work wasn't covered under the warranty and the extra rental was costing the dealership money. After much back and forth, the quoted $1300 repair bill was taken care of by the general manager, which we greatly appreciated. Fast forward again to now (February 2014), my husband and I decided the fuel costs on this vehicle are outrageous; time to find something more efficient. We took it to another local dealership to have it appraised for a trade in. We find out not only are we the NINTH owner (this is to be disputed by Jim Brandt himself. I'll explain...) as well as the vehicle has been in an ACCIDENT! Because of this information, we find out the car is worth LESS THAN 1/3 of what we owe on it. Are you kidding me? Not to mention, we have been driving our infant son around in a vehicle that has been involved in an accident. My husband and I decided this must be some mistake. We ran the car fax report, only to find out the information was TRUE. James Ford NEVER disclosed any information about an accident or that the vehicle had had so many previous owners. I went into James Ford today to discuss this information with the General Manager Jim Brandt. First of all, he was extremely rude and dismissive. He essentially called me ignorant because I used car fax. He told me to my face that "Carfax is a joke! They're getting sued." He proceeded to tell me that he couldn't possibly remember who I was or what vehicle I had purchased because they sell "several hundred vehicles per month". Yet, 2 minutes later he remembered he ate the cost of the "extensive service". He pulled our file and there was NO CAR HISTORY REPORT. So he pulls the "industry standard report" as he called it and it shows no accidents. So I asked him in the Department of Motor Vehicles in Arizona are liars?(this is where the accident was reported on Carfax report) He said he couldn't have possibly known it was in an accident. I said isn't it your responsibility to research and know about the vehicles you sell? He said it's only his responsibility to know what is given to him by the industry standard. Jim Brandt also said that we are not the 9th owner of this vehicle, this is actually how many times the vehicle has been "registered". I don't believe it for a second. He quickly dismissed me and it was a complete waste of my time. He proceeded to tell me with a car that old of course there would be problems. I don't recall a 2006 vehicle being "so old". Also, he told me that I shouldn't worry in the slightest bit about driving a vehicle that's been in an accident, especially with my infant son because the car is "such a tank". He handed me his "industry standard report" and I walked out. Talk about a bunch of crap. Meanwhile, salesmen were rudely interrupting the conversation without even an "excuse me", they would just talk over me while they got their work done. My favorite part of the whole experience? He couldn't even wait for me to completely exit the dealership before he started speaking poorly about me and the purchase of my vehicle and the "free service" he performed on the car. James Ford will never have my business again. While I realize losing one customer isn't going to impact business, word of mouth and experience go very far. DO NOT BUY FROM JAMES FORD. EVER. Worst $11,000 mistake we've EVER made. More

Don't buy a car online from these people--or trust a word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condit word from their sales team. The dealership claimed the car we bought was in excellent condition. They sent us inspection reports to verify the condition and mentioned their satisfaction guarantee. It arrived with a mismatched paint job that will cost $5,000 to fix. They denied it despite a professional report from an auto appraiser detailing the bootleg paint work. The dealership finally responded only after we posted negative reviews online. Taking no responsibility, they told us to remove all negative reviews and then they would "let" us return the car at our own expense. When we continued to demand a fair amount to cover the cost to repair the car to the condition it was advertised, they offered us $1,000 hush money to remove all our negative reviews, 1/5 of the cost to repair their mistake. Just really steer clear from these people. The salespeople were nice but untruthful. The customer service staff member was rude, combative, and repeatedly claimed to have lost emails we sent to try to fix their mistake. More

Sold us a car almost full price in "excellent condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. condition". Didn't disclose that it needed $5K worth of paint work. Dishonest and greedy people. More

Saw a used car online, mad an appointment. When we arrived the salesman greeted us with a smile and firm handshake. After the lengthily test drive we returned to the office where we were offered refre arrived the salesman greeted us with a smile and firm handshake. After the lengthily test drive we returned to the office where we were offered refreshments. While negotiating the sale the car was being detailed. Nothing but wonderful customer service. More

I e-mailed an offer to James Ford on a used Taurus. The response back to me from James Ford on my offer was "sounds good to me" and furthermore said make an appt. to come test drive and "buy" the vehicle. response back to me from James Ford on my offer was "sounds good to me" and furthermore said make an appt. to come test drive and "buy" the vehicle. Luckily, I saw the rating from another previous unhappy James Ford customer who had a very similar experience. So I decided to call them first before driving out to Half Moon Bay and verify that the manager had approved it. I was told that he would let me know when I arrived at the dealership. We went back and forth on the phone and all I got was frustrated. Well, at least I saved myself a trip way out there. If they don't like the price that is offered why not just say so in the e-mail response, it's that simple, they shouldn't lead people on. More

Went to Fords website. Got to James Ford in Halfmoon Bay website. Went to get an online price. Got a call from saleman(Morris). I told him I wanted to pay only $500 over invoice. He said "NO PROBLEM". website. Went to get an online price. Got a call from saleman(Morris). I told him I wanted to pay only $500 over invoice. He said "NO PROBLEM". I called Morris to let him know my family and I were on the way down to the dealership (about 45 mile drive). When I got there was met by Morris and went to see car. We went into his office and then he got out a paper pad and started to write numbers downs. I told him that we agreed to $500 over invoice. He then went to his boss and his boss said no. I told morris not to waste my time. I had to travel with my wife and 2 kids. It is like a mini vacation packing up for 2 kids. I was so mad, this dealership just told me that I can have the car at one price and when I got there they lied to me. I was leaving and Morris came up to me and I asked him why did you make come down this far(not the closes dealership) when you know we have a deal for $500 over invoice. He told me" I WANTED TO MEET YOU" and "WE CAN NOT OFFER THIS TO YOU CAUSE YOU CAME TO LATE". I told him he should have let me know that. Plus I called him to let him know we were on our way down. He should have told me right then and there the deal was off. I wouldn't have wasted my time. I will never go to them. Don't trust them. Get it in writing. More