James Ford

I told the sales person I was looking for a tow vehicle for a fifth wheel RV. She showed me a short bed truck And because inventory was low I bought it. When I went looking for a fifth wheel RV I was immed for a fifth wheel RV. She showed me a short bed truck And because inventory was low I bought it. When I went looking for a fifth wheel RV I was immediately told that a short bed was a bad choice because during sharp turns the truck and the RV would collide and do damage. Shouldn’t they have known this at the dealership? I never took possession of the truck and tried to negotiate a return of the vehicle but was told it was not possible. It seemed very clear that the sale was more important than a satisfied customer.James ford is one of the most depressing dealerships I’ve ever been to. The salesperson was immoveable and taciturn. Btw i did not negotiate the price and paid cash so it should have been an easy return. I even offered to pay the sales persons commission out of my own pocket and that I’d even pay a premium to the dealership to return it. I certainly made mistakes as well but was willing to take responsibility by offering to pay for them. Nope. Just couldn’t be bothered. More

Very professional returned calls promptly fully explained all parts of purchase was not pushy Called after to make sure deal was good to go Recommend highly all parts of purchase was not pushy Called after to make sure deal was good to go Recommend highly More

A very knowledgeable co with great deals This was my third purchase at this dealership we will continue to use them for our fleet. Very Happy with this dealer for my company vehicle needs. This was my third purchase at this dealership we will continue to use them for our fleet. Very Happy with this dealer for my company vehicle needs. Purchased a lot more truck for the money on this purchase. More

It was a great experience peter made me feel very comfortable with no pressure buying a car .i will go back when I’m ready to buy another car. comfortable with no pressure buying a car .i will go back when I’m ready to buy another car. More

Best place to bring your Ford for warranty work. I have been a customer here for over 7 years. Great service manager Roy. All warranty work has been great. Never had any issues with my Ford and Li I have been a customer here for over 7 years. Great service manager Roy. All warranty work has been great. Never had any issues with my Ford and Lincoln when bringing to James Ford in HMB More

Broken new truck no appointments for 2 weeks Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was tol Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was told that the first available appointment was in 2 weeks. James Ford came to the rescue. Took my truck in the next day. Got in back when promised and they even washed it .. Great service ! More

Worse Dealer experience EVER! Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tec Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tech failed to reassemble my truck correctly. Denting Transmission pan and Left wiring harness clips broken and loose causing harness to get caught in driveshaft pulling every wiring out of the truck and engine bay. when confronted with issue Service manager Roy Replied "Dont bring that truck here, i will not touch it, Ford will have to make me fix it" Mean while Ford Denies fixing it at another dealer under warranty due to it being tech neglect. 40 Days later Im still out my new truck while making $1100 payments. and i "Dont qualify for a replacement or a buyback (lemon) because its not manufacture error/ Warranty work". More

Jimmy and the gm Jim are rude Rude talk down to customers after reading there reviews I understand the score most times when you have a problem with a salesman and you talk to the Rude talk down to customers after reading there reviews I understand the score most times when you have a problem with a salesman and you talk to the GM it's handled not here it's Daddy he is more of a jerk than the salesman can't believe ford allows this treatment to its customers More

RIP OFF Not from area, brothers ford truck broke down, had towed to nearest ford dealer. They wanted $1039 to replace fuel pump plus $150 for looking at it. Not from area, brothers ford truck broke down, had towed to nearest ford dealer. They wanted $1039 to replace fuel pump plus $150 for looking at it. $1189 to replace a fuel pump? Had it towed elsewhere, being repaired for $490 Stay away unless you like being over charged, we would have done $800 to avoid wasting time and towing again but $1,189 is taking advantage just a tad. Wouldn't recomend to anyone. More

Post-Sales Service and Maintenence They try to do a good job it seems. However repairs take days instead of hours. I've spoken to the GM a few times with little improvement in follow-th They try to do a good job it seems. However repairs take days instead of hours. I've spoken to the GM a few times with little improvement in follow-through, technical competency and overall "gosh we are glad you chose to spend your time and money here". When cars go fully electric over the next decade places like this will disappear first since there are so many fewer moving parts to fail. More