James Ford

I flew from SAN to SFO to purchase my preowned Fusion at James Ford. All of the paperwork was complete when I arrived. All I had to do was sign and drive, however I hung out for a bit to chat with the good James Ford. All of the paperwork was complete when I arrived. All I had to do was sign and drive, however I hung out for a bit to chat with the good people who helped me. Great experience in customer satisfaction. More

Awful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the e Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will wful experience. Took my Ford Escape in for an overheat and check engine light issue. Paid $2600 in, according to them, "necessary repairs." Got my car back and the engine light came back on a day later. Took the car back, was told that a new issue had appeared and it would be $1000 more. Seemed strange as they had just repaired my car a day prior, but I had no choice but to proceed as I had already invested money on the other repairs. Second "repair" was made, got the car back, and AGAIN light came on immediately. Took the car back a THIRD time. They had my car for a week. Nobody called me with any information. I had to call them. I was told they went ahead and replaced more ignition coils (without my consent) and then discovered I had a coolant leak and needed a new head gasket. The cost of this would not be worth the value of the car, and had they caught this the first time around, I never would have put any money into the other repairs. Upon talking to other mechanics, they all said this should have been easily caught if it was brought in with an overheat issue originally. I said this was negligence on their part, and wanted a full refund, as they had failed to detect they main issue the first and second time. I never had the full information about the cars problems to make an informed decision on how to proceed. I was offered $1000, but turned this down out of principle. I spent the next two weeks being shuffled between Tony, the manager, and Robert, the owner, who were both very patronizing, unapologetic, and down-talking. Honestly, I feel like this is partially due to me being a woman with actual opinions and a voice expressing my dissatisfaction. I truly feel in this situation, if I had been a man, I would not have been taken advantage of to begin with and I also would have been spoken to and listened to with more respect. They refused to admit any mistake, and instead gaslit me and made it seem as if I was overreacting. They also told me my car was technically "fixed" because the engine light was off when they returned it the fourth time. However, once again, it came back on immediately. When I relayed this information, it was dismissed. In the end I received $2000 back, but only because I stood my ground and fought for it. I am still out $1600, and left with a car that is worse then when I first brought it to them. I am pretty sure they did further damage to it when they were doing the "repairs" as it will now not hold gas, is slow to accelerate, sounds clunky, still has a check engine light on and needs a new head gasket. I will not be able to sell the car for more then what I lost at James Ford due to the issues. In total, they had my car for almost a month between having to bring it back to them three times, and I lost $1600 and this has been a huge headache and taken up a lot of time and and energy from my life. Other reviews I have now read on here, echo similar experiences. Besides the loss of money I was very disappointed in the way I was treated when I raised an issue. I felt very disrespected and dismissed by the higher-up's in charge. These are people who will never admit wrong doing or own up to their mistakes. They will try and talk their way out of taking on any blame and will make you feel stupid in the process. Absolutely do not go here. They are untrustworthy, unkind, dishonest and apparently incompetent on the mechanical side of things. Worst experience with a mechanic ever, by far. More

First off, I guess this place doesn’t believe in the pandemic. No one at the front desk of the service department wearing masks. Brought my 2016 mustang in for a free oil change. The word puddle was use pandemic. No one at the front desk of the service department wearing masks. Brought my 2016 mustang in for a free oil change. The word puddle was used to describe the extent of a leak in my car in the estimate notes. Charged 250 for a pressure test. 2 days later Estimate from this dealer’s repair shop for 1700 was given for many new hoses and labor. I got a second opinion and was told absolutely nothing was leaking. They didn’t even reset the check engine light after changing my oil. More

I told the sales person I was looking for a tow vehicle for a fifth wheel RV. She showed me a short bed truck And because inventory was low I bought it. When I went looking for a fifth wheel RV I was immed for a fifth wheel RV. She showed me a short bed truck And because inventory was low I bought it. When I went looking for a fifth wheel RV I was immediately told that a short bed was a bad choice because during sharp turns the truck and the RV would collide and do damage. Shouldn’t they have known this at the dealership? I never took possession of the truck and tried to negotiate a return of the vehicle but was told it was not possible. It seemed very clear that the sale was more important than a satisfied customer.James ford is one of the most depressing dealerships I’ve ever been to. The salesperson was immoveable and taciturn. Btw i did not negotiate the price and paid cash so it should have been an easy return. I even offered to pay the sales persons commission out of my own pocket and that I’d even pay a premium to the dealership to return it. I certainly made mistakes as well but was willing to take responsibility by offering to pay for them. Nope. Just couldn’t be bothered. More

Very professional returned calls promptly fully explained all parts of purchase was not pushy Called after to make sure deal was good to go Recommend highly all parts of purchase was not pushy Called after to make sure deal was good to go Recommend highly More

A very knowledgeable co with great deals This was my third purchase at this dealership we will continue to use them for our fleet. Very Happy with this dealer for my company vehicle needs. This was my third purchase at this dealership we will continue to use them for our fleet. Very Happy with this dealer for my company vehicle needs. Purchased a lot more truck for the money on this purchase. More

It was a great experience peter made me feel very comfortable with no pressure buying a car .i will go back when I’m ready to buy another car. comfortable with no pressure buying a car .i will go back when I’m ready to buy another car. More

Best place to bring your Ford for warranty work. I have been a customer here for over 7 years. Great service manager Roy. All warranty work has been great. Never had any issues with my Ford and Li I have been a customer here for over 7 years. Great service manager Roy. All warranty work has been great. Never had any issues with my Ford and Lincoln when bringing to James Ford in HMB More

Broken new truck no appointments for 2 weeks Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was tol Had problems with my new 2018 truck not running right. I bought the truck at Serramonte Ford, so I phoned serramonte ford 3 times, each time i was told that the first available appointment was in 2 weeks. James Ford came to the rescue. Took my truck in the next day. Got in back when promised and they even washed it .. Great service ! More

Worse Dealer experience EVER! Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tec Worse Dealer ive ever worked with. I should of never brought my brand new truck (F350) here. Simple transmission leak turned into a nightmare when tech failed to reassemble my truck correctly. Denting Transmission pan and Left wiring harness clips broken and loose causing harness to get caught in driveshaft pulling every wiring out of the truck and engine bay. when confronted with issue Service manager Roy Replied "Dont bring that truck here, i will not touch it, Ford will have to make me fix it" Mean while Ford Denies fixing it at another dealer under warranty due to it being tech neglect. 40 Days later Im still out my new truck while making $1100 payments. and i "Dont qualify for a replacement or a buyback (lemon) because its not manufacture error/ Warranty work". More