Jake Sweeney Kia - Service Center

I took my 2017 Forte into Jake Sweeney Kia as there was rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption test). They didn't even call me to let me know it was done, I had to call them like 4+ times to get an update, let alone find out my car was done. Less than a 100 miles later, I heard it again, took it to Valvoline (which is what they told me to do) and got my oil checked and had to get it filled up as I burned through 2 Quarts in less than a 100 miles! I take it to kia the next day, they said they needed to wait for a manager to run the Carfax (which I could do from my phone). Even after the proof of 50% of my oil gone, they are still trying to get me to drive it 1000 miles. I'm not risking my life (as there was a class action lawsuit on their engines catching fire), risk getting stranded due to my engine seizing, or doing serious damage to my engine, or spending $25 and my own time every 100 miles (10+ times) to fill up my oil. Insanity. Not to mention the countless times I've called and left voicemails and no call back, they say they'll call me right back, and no call back (just terrible service). I have the bumper to bumper Powertrain warranty and they are doing their best to not service it. And the hoops they made me go through to find all my service records when they could've easily found it on Carfax. Awful experience, will NEVER buy from a Jake Sweeney dealer again, let alone a Kia. More

I am very annoyed and frustrated with my experience. I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I fin I came to get an oil change and they broke my lug nut while rotating my tires. They did not have a lug nut and said they had to order the part. I find this ridiculous considering they are a service center and they do not have something as basic as a lug nut. So I drive all the way from Covington back to Florence the next morning and they tell me it will be an hour to replace the lug nut. This is the worst experience, I want to cry. I will not come back here. More

They lie!! Got my oil changed there and less then 2 months later but before my next schedule oil change, I hear a noise so I spend 217 dollars and ask if they to Got my oil changed there and less then 2 months later but before my next schedule oil change, I hear a noise so I spend 217 dollars and ask if they top off the fluids. With the response yes I drive away to learn 4 days later it was completely out of oil!!! They could have blew up my car and instead of making my car whole again they wanted to charge me another 75 dollars for their mistake!!!! Im discussed!! I didnt choose a corner garage to be treated and for them to act like they are one!! More

Used car power train warranty is crap. Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service Bought a 2015 explorer with 27k miles was told power train would be covered for life of car as long as they did my oil changes. Went for first service was told battery was bad had it checked two other places tested fine. Then they stripped my oil drain plug. So second service said I needed rear brakes at a cost of $400 and that I had to have them do the work because that’s how they make up there money on power train warranty if they didn’t do my brakes warranty is void. Won’t be going back ever. More