Jake Sweeney Chrysler Jeep Dodge

Do not shop here! I have never been more disappointed in a dealership. Sales rep wrote up the deal on the wrong vehicle and I had to pay more than what I was told when I have never been more disappointed in a dealership. Sales rep wrote up the deal on the wrong vehicle and I had to pay more than what I was told when I got to the dealership. They also gave me a number on my trade in. When I showed them that the numbers didn't match, I was told the trade value was $1500 dollars less than what I was promised. Things got worse when I completed the manufacturer's survey about the dealership. I gave what I thought were my honest opinions about my experience. When they saw the negative review, they reached out to me about the experience. I thought maybe they actually cared about making a customer happy. After having a conversation with the sales manager, he asked what would make the situation better. We agreed on what I thought was a fair resolution. I was told that I would hear something back the next day that he had to check with his ownership to make sure it was okay. I agreed. I waited four days before I reached back out. When I heard back, I was told that the resolution was not acceptable, and he offered another resolution pending me re-taking my original survey. He claimed that their dealership did nothing wrong and that they didn't make any money on the truck when they sold it to me. If they didn't do anything wrong, then why are they offering me anything??? Why do I need to re-take the survey? That is what they care about. They don't want to get dinged on their survey. Apparently, that costs them money. It's not about the customer. It's about their numbers. There were multiple issues with this deal, and I should have walked away. My fault for shopping here. Buyer Beware! More

I scoured many websites looking for a vehicle to purchase. Finally it came down to two vehicles. I knew I wanted another Toyota Sienna LE because it had been a great vehicle for me. My first To purchase. Finally it came down to two vehicles. I knew I wanted another Toyota Sienna LE because it had been a great vehicle for me. My first Toyota Sienna LE choice was located at Jake Sweeney in Cincinnati, OH. February 3, I called and talked to Andy (Andrew) who said the vehicle was still available. Andy sent me additional photos of the Toyota that I requested and I informed him I wanted to purchase it and pay cash. February 4 all necessary documents were emailed to me to sign through Docusign and the wire transfer of funds was completed the same day. The Toyota was delivered to me in Michigan February 7. The delivery fee was very reasonable. I am very pleased with my purchase. Andy provided excellent service in an expeditious manner. My whole experience with Jake Sweeney and Andy was fantastic and seamless. Based on my experience I would highly recommend Andy and Jake Sweeney. Thank you Andy! More

Excellent experience, knowledgeable about the car I wanted. I would absolutely buy from them again wanted. I would absolutely buy from them again More

Was greeted with a smile and asked about my car’s issues. Was notified as soon as the car was ready. Was notified as soon as the car was ready. More

Had my oil changed and they were professional and courteous and did it in a decent amount of time. courteous and did it in a decent amount of time. More

It’s a nice location, with a group of people that provide a great customer service and experience, a good stock to choose from and overall a great place. a great customer service and experience, a good stock to choose from and overall a great place. More

Always a great experience. and the service staff are always helpful and informative.and friendly. and the service staff are always helpful and informative.and friendly. More

Great experience! I went in and they did not try to push anything extra on me, routine maintenance and left the service department within the time estimated. I went in and they did not try to push anything extra on me, routine maintenance and left the service department within the time estimated. More

"Express" oil change is a joke, every time over 2 hours, won't be back won't be back More

Have been buying Dodge minivans for my wife and Jeeps for myself here for years and have always had good experiences with their courteous and knowledgeable salesmen. I would never think of taking my cars myself here for years and have always had good experiences with their courteous and knowledgeable salesmen. I would never think of taking my cars to anyone else but Jake Sweeney for service and maintenance or repairs - their service department is is excellent and efficient - they get you in and out the door like they value your time as well as theirs. Have never had any issues or problems with their work. More