Jake Sweeney Chevrolet

Terrible absolutely horrific experience. I was referred to these people because I was considering getting a new car. I told GARY several times that I could not afford a payment of 324. My payment on my cur to these people because I was considering getting a new car. I told GARY several times that I could not afford a payment of 324. My payment on my current car was 273 right now and I was comfortable with that. They insisted I take the 2014 chevy cruze home for the night, as if it would change what i could afford. I did it anyways and brought it back the next day and told them i wanted my car back i had a lot to do that day and i couldnt wait around. They left me in the waiting room for 20 minutes then asked me to look at another car. I said ok but im in a hurry. they showed me a 2012 cruze LTZ with 41,000 miles on it and they wanted 20,000 for it, but the paymet was 298. At that point i was so annoyed i said whatever lets do i got to go. After i switch my stuff over to the new used car i went back to the waiting room and was left there again for like 10 minutes which gave me time to realize that seemed like ALOT for a 2012 with close to 50,000 miles on it. I went back to Gary and said hey can you show me the blue book value and he immediately got offended. he said the 2014s go for 27,000... ookay but this is a 2012 and it has 41,000 miles on it. He started telling me all the features and i said yeah i dont care about any of that i just want to see the value of the car and he FLEW off the hinges... He said you know what im treating you like family (whatever that means?) and you are just not appriciating anything and i said you know what your right so hers your key back and ill take mine and ill get out of here and he said yeah i think thats a good idea!!!! and then he said GET THIS GIRL OUT OF MY OFFICE... no need i was leaving anyways...then he had one of his girl menions bring my car around and switch the plates back and she was cursing under her breath and i was done! NEVER again will i shop there and i will NEVER refer anyone to them. Terrible Terrible Terrible. Cant even ask to be shown the value of the car without getting kicked out. More

Steve was an absolute pleasure with whom to work. Steve helped us compare several different makes and models, both new and used, and was very attentive to what we said we wanted and what we needed, as well helped us compare several different makes and models, both new and used, and was very attentive to what we said we wanted and what we needed, as well as our reactions to different vehicles we examined. Ultimately, we narrowed it down to two models, and could have flipped a coin to determine which was the right one for us. We purchased a used GMC Terrain AWD and are absolutely happy with it. It had all of the features we wanted, including the extras we ordered through Steve as part of the purchase (roof rack cross rails and back storage cover). One of the things Steve and the dealership did for us that went above and beyond was that they tried really hard to get a better interest rate than what I had from my credit union. The effort they put into getting me the best rate possible is the kind of experience you want to have. Although they did not beat the rate I had obtained, they were within half a percentage point of what my credit union gave me. This is my third purchase from Jake Sweeney Chevrolet, and if any dealership was going to be your dealer for life, this would be the one for me. I have had three outstanding experiences with Jake Sweeney, and would recommend them to anyone. More

I was in the market for a Chevrolet Equinox, downsizing from a very large SUV. I shopped around at other Chevrolet dealerships in Cincinnati before finally making my way to Jake Sweeney. I was very satisfi from a very large SUV. I shopped around at other Chevrolet dealerships in Cincinnati before finally making my way to Jake Sweeney. I was very satisfied with the customer service presented by Don Smith. He was very cordial, friendly, knowledgeable, and patient. Ultimately, it was Don's professionalism and customer service that won me over and led me to make my purchase at Jake Sweeney. Jay Wagstaff was also very helpful, friendly, and seemed genuinely sincere in his efforts to make my car-buying experience as pleasant, smooth, and successful as possible. I am very grateful Jay was passing by as I walked through the doors of Jake Sweeney. The teamwork between the car sales persons (Don Smith), the managers (Jay Wagstaff), and the finance department (Michael Fields and Jessica?) was remarkable. The folks at Jake Sweeney clearly understand "customer service". That is very important to me. I would definitely return to Jake Sweeney if I'm ever in the market for another new car. I highly recommend others go in and make their purchase there as well! Or, if you simply need to refinance, they can do that too! My parents are heading in to be refinanced today! Happy Car Shopping! More

The dealership advertised prices with requirements that those whom meet them would NEVER consider those vehicles. They requested I tried to qualify for a new vehicle, knowing the payment range I was trying those whom meet them would NEVER consider those vehicles. They requested I tried to qualify for a new vehicle, knowing the payment range I was trying to maintain, then tied my time up for several hours to prevent my shopping at other dealerships. In what seemed to be an honest attempt to reach my budget the figures on a used vehicle were higher than the new car. Their response to that situation was to pass me to another "sister company" in which after explaining my experience, they offered an ongoing theme this would rebuild my credit, and companies who would deal with me the transaction would not affect my credit score. After insisting I am responsible enough to be aware of my budget constraints that taking their offer would only harm my credit score they realized I was not susceptible to this tactic. I never saw the original vehicle I approached them about, the prices for the offers were never discussed, and the results in which they referenced were never displayed. I was prepared to purchase a vehicle with reasonable income and history, and no one at the facility was capable of presenting a mutually agreeable presentation involving any of their supposed vast quantity of products to choose from. More

WOW! Awesome! Great Job! Thanks to Jay Wagstaff, Gary Lamb and Jessica Barger I now have my dream car. It’s not often that you find such a well-organized and put together staff. It is quite obvious tha Lamb and Jessica Barger I now have my dream car. It’s not often that you find such a well-organized and put together staff. It is quite obvious that their team approach to customer service is unappalled. I was quiet anxiety stricken about my purchase but they alleviated that anxiety because they know everything about buying a car. I have wanted a Chevy Impala for the past three years and today, thanks to the collective efforts of Jay Gary and Jessica, my dreams have come true. I can honestly say they made my car buying experience easier. They answered all my questions. I would highly recommend buying a car from them. I would also recommend refinancing or trading your current vehicle. Please go see Jay, Gary and Jessica. Tell them Rayell sent you. More

I was very pleased to buy a car through the exchange program. I wanna thank Jay Wagstaff for giving me the opportunity trade my car in and drive off in a new vehicle. I wanna thank Jessica Barger for ta program. I wanna thank Jay Wagstaff for giving me the opportunity trade my car in and drive off in a new vehicle. I wanna thank Jessica Barger for taking her time to answer my questions and help purchase a new vehicle. Thanks More

I am very satisfied with my service. Jay Wagstaff in the vehicle exchange department did a great job with finding me the car that fits me. Jessica Barger was very nice showed me how to work my new Malibu.I vehicle exchange department did a great job with finding me the car that fits me. Jessica Barger was very nice showed me how to work my new Malibu.I will be back in the future and also refer others to this lot.Thank you Jake Sweeney Chevrolet!!!!! More

I am extremely dissatisfied with the service I have I am extremely dissatisfied with the service I have experienced at Jake Sweeny. I inquired about a 2010 Chevy Camaro that was listed for $17,900 fir I am extremely dissatisfied with the service I have experienced at Jake Sweeny. I inquired about a 2010 Chevy Camaro that was listed for $17,900 first. Within a day of the ad, the price jumped to $18,888. After finding a newer (2011) with less mileage (29,000) car that's the EXACT same, I told Shana. She said they maybe able to price match. I tried calling her to talk more about the price match and left her a voicemail asking for more information. She never returned my call. I texted her saying I maybe able to stop by and test drive the car, she immediately texts me back and says she will be there the next day. I go to test drive the car, asking numerous times about the price match, no one is giving me a straight answer, just that they would speak with a manager. We leave the dealership without even figuring out the price of the car. Shana says she will text/call/email me later on that night after talking to her manager. I never hear anything from her so I text her myself. She said nothing is worked out so she will let me know in the morning. I texted her around 1:00 pm asking again about the price match. She texts me back saying they won't price match the other NEWER car with LESS mileage. My time and money was WASTED on this misleading information. I am EXTREMELY dissatisfied with this service. Shana was always polite and nice but the lack of information and untimely manner is completely frustrating. I will not come back to Jake Sweeny ever. The price match guarantee is bogus and just a way to get people into the dealership. This dealer just missed out on a $20,000 deal. More

The team at Jake Sweeney were great to work with and very helpful in my first time buying a car experience. Chris really helped us find the best car for us, given the tough criteria. He was super friendly a helpful in my first time buying a car experience. Chris really helped us find the best car for us, given the tough criteria. He was super friendly and caring as well as J.C. who followed up after the sale to make sure all the details were ironed out. These guys are worth 10 stars all the way and I would recommend this dealership to anyone and everyone!!!! Definitely go see them for all your car purchases and I guarantee that you'll be happy and have no regrets! More

Christopher was great ! He was very helpful and patient. I was nerveous about buying my first car from a dealer, but thanks to Christopher, I drove away 110% satisfied. I definitely recommend this dealershi I was nerveous about buying my first car from a dealer, but thanks to Christopher, I drove away 110% satisfied. I definitely recommend this dealership and salesman! More