Jaguar Sarasota - Service Center

Douglas Smith - excellent! Communication, working with and around my work schedule to assist me with all vehicle care and concerns, always available within reason the few time Communication, working with and around my work schedule to assist me with all vehicle care and concerns, always available within reason the few times I've called needing help or to answer warning light questions. Quick with updates and efficient! I am a loyal fan due to his excellent care. Girl called 10am Sat morning after I picked up vehicle. Asked me if I would be open to a purchase estimate while I waited for vehicle service. I answered, I have no idea what you are talking about and before I could finish my sentence, she repeated herself. I interrupted her and finished my sentence, "I am not at the dealership". She tried to repeat herself again, then apologized for the call. #1. Do not sing to me on the phone. #2. Listen more. More

I was only in for an oil change; the invoice indicated that they did a check of my fluids and filters and said they are fine. But, because of the age of the car (2017) and the mileage (19,000), they reco that they did a check of my fluids and filters and said they are fine. But, because of the age of the car (2017) and the mileage (19,000), they recommended that all of the fluids and filters should be changed at an approximate cost of $2,000!. More

Poorly run service department beginning with the hassle of scheduling of an appointment ( took multiple phone calls with messages left and no one returns the call) and leading up to service rep communicati of scheduling of an appointment ( took multiple phone calls with messages left and no one returns the call) and leading up to service rep communication ( never available to speak and answer questions directly - preferred texting & emailing ). The absolute worst I've experienced in my 20+ years of owning multiple range rovers and dealing with various Sarasota service departments. More

Great job Michelle did a great job and dealt with all the issues with my car. I really appreciate it. She went the extra mile. issues with my car. I really appreciate it. She went the extra mile. More

Michele was awesome to handle the service required with professional care and got back to us with the results as soon as she got the report for our pick up and very pleased professional care and got back to us with the results as soon as she got the report for our pick up and very pleased More

Amazing! Michelle is the best. She communicated constantly even on her day off! She exceeded my expectations or any service experience I've had in the past. Michelle is the best. She communicated constantly even on her day off! She exceeded my expectations or any service experience I've had in the past. I love the video's sent from the technician as he was working on the car. I highly recommend this dealership. More

I had a very easy and seamless experieince. Doug Smith was always helpful, kept me informed about the status of my car, and went above and beyond to ensure that I had a great customer experienc Doug Smith was always helpful, kept me informed about the status of my car, and went above and beyond to ensure that I had a great customer experience. More

Douglas went out of his way to make sure issues with my vehicle were addressed, making the claim where applicable with my extended warranty, and ensuring I was in and out with my vehicle with minimal time vehicle were addressed, making the claim where applicable with my extended warranty, and ensuring I was in and out with my vehicle with minimal time having to wait. I never hesitate to take my car in because I know he'll get what I and my car needs taken care of quickly, and with zero hassle. More

Great customer service. Douglas facilitated a seemless drop-off and pickup service. He also kept me apprised of the status of my vehicle repair and assured that I made it t Douglas facilitated a seemless drop-off and pickup service. He also kept me apprised of the status of my vehicle repair and assured that I made it to my daughter’s basketball game that evening! Thanks for a great experience! More

Dave Hessel is a wonderful service advisor and he went above and beyond. Thank you Dave. above and beyond. Thank you Dave. More