Jaguar Sarasota - Service Center

Brought in my car for USB not connecting to my IPHONe and GPS system thru I-Phone. USB was defective and had to be replaced to the tune of $4,500.00 Vehicle was in dealership a week . I came to pick up v GPS system thru I-Phone. USB was defective and had to be replaced to the tune of $4,500.00 Vehicle was in dealership a week . I came to pick up vehicle and they didn’t update my MAPS. I had to drive back (four times) within 15 minutes. Every time I drove off something went wrong with the system. No one knows what they are doing! I’ve been leaving messages and voice mails for Mike with no response nice person, horrible communicator. I will be calling Monday morning I want to talk with a person of authority. I don’t know if the service department is owned or managed by the dealership but it’s a very POOR reflection on the company. I feel as if I’m dealing with a sleazy, used , car dealership Sincerely Grace Dawson More

The dealership has gotten definitely been better since they have new management! Everything was addressed on my vehicle and fixed beyond my expectation. Very happy with my service advisor Mike Stevenso they have new management! Everything was addressed on my vehicle and fixed beyond my expectation. Very happy with my service advisor Mike Stevenson More

I had a Great experience. Everyone was helpful. I will continue to use your service. Thank you. Everyone was helpful. I will continue to use your service. Thank you. More

Communication was poor. Had to go to another dept to get better service and items addressed. I still have outstanding follow ups. Was not given an ETA on costs or timing Had to go to another dept to get better service and items addressed. I still have outstanding follow ups. Was not given an ETA on costs or timing up front or hardly throughout the process. Frustrating to work with. More

Waiting area are comfortable. Nice chairs, Staff was courteous and helpful. Used coffee machine. Thank you Nice chairs, Staff was courteous and helpful. Used coffee machine. Thank you More

They did the maintenance service and I was happy with that. Submitting this information is becoming difficult. I’ve had to do it the third time over. that. Submitting this information is becoming difficult. I’ve had to do it the third time over. More

Did my maintenance service? I was very happy with that made observations of things that could be done in the future appreciate it. I was very happy with that made observations of things that could be done in the future appreciate it. More

Someone is stolen my ex phone galaxy z flip inside my car that’s a bad reputation for the dealer that’s a bad reputation for the dealer More

Horrible. Had my vehicle for 2 weeks and service never called me to let me know what was going on. I had to call them and when I showed up to pick up my car th Had my vehicle for 2 weeks and service never called me to let me know what was going on. I had to call them and when I showed up to pick up my car the advisor made me wait :30 minutes. Then a different person wrote me up. They got a lot of work to do in that service department. I spent $3000 and had the worst experience I’ve ever had and they wonder why people don’t take their vehicles to the dealership for service. i’ll definitely be looking for an aftermarket service department elsewhere in the Saratoga area More

First time to service is confusing After that everything is great Service reps are really great everything is great Service reps are really great More