Jaguar Sarasota - Service Center

Outstanding. Everybody on the team, from Ms. Lane to Josh Mooney in finance. And we love the car. We are, however, still waiting to hear from the Concierge. Becau Everybody on the team, from Ms. Lane to Josh Mooney in finance. And we love the car. We are, however, still waiting to hear from the Concierge. Because we're "old school," there are a bunch of buttons and knobs we don't understand - but we know they'll help us figure things out. Loved it. PS: Service Department is awesome. Kat in sales, with Marco - they're great, too. More

Service went well. We are able to schedule a loaner car which worked out well, since it took a while with the amount to be done. The overall cost seemed rather expen We are able to schedule a loaner car which worked out well, since it took a while with the amount to be done. The overall cost seemed rather expensive but services was great. More

Douglas was fantastic to work with. He communicated via text with video of my service being completed. He knew my name as soon as i walked in to drop my car off. He went above and beyon He communicated via text with video of my service being completed. He knew my name as soon as i walked in to drop my car off. He went above and beyond letting me pick my car up after hours and I couldn't have been happier with his personal service to me. More

The attention and dedication to solve the problem that my car presented was Excelsior level, Julianna assisted me, she was very professional, thank you very much. I regret that the price that the company car presented was Excelsior level, Julianna assisted me, she was very professional, thank you very much. I regret that the price that the company budgeted for the repairs was extremely expensive and illogical More

Worked on faster than I expected. So fast that I drove the loaner car around trip of 95 miles back home, and then back to the dealer within four hours, I would have just waited for my So fast that I drove the loaner car around trip of 95 miles back home, and then back to the dealer within four hours, I would have just waited for my car to be fixed. More

The dealership does not appear to be organized or customer focused. Misinformation is the norm. The experience from Wilde who cared about the customer is night and day to the new ownership. The ser customer focused. Misinformation is the norm. The experience from Wilde who cared about the customer is night and day to the new ownership. The service manager was helpful but things should not have to escalate everytime you need something. I called and made an appointment for three things waited on hold for 15 minutes got a confirmation everything was scheduled only to arrive and be told the advantage plan coating that was scheduled couldn't be done that day. The service adviser who was very nice but said she couldn't stand behind the scheduler because he was new and that has to be scheduled separately. The manager was able to get it done for us so that we need not need to spend another hour driving there on a different day. Certainly not what you expect from a Jag dealer. We really miss the customer service from Wilde. The mechanic who sent the video was awesome and the video was fantastic. More

Although it was expensive, it was good service. They fixed what was wrong so no complaints. They fixed what was wrong so no complaints. More

The Scheduled Service was outstanding, worked with Michelle, ride from Lou, all was perfectly scheduled Michelle, ride from Lou, all was perfectly scheduled More

Michelle Lane, Service Advisor is wonderful to work with. She went above and beyond to make the routine auto service experience a breeze. I was out of town while my vehicle was being serviced and Michelle ma She went above and beyond to make the routine auto service experience a breeze. I was out of town while my vehicle was being serviced and Michelle made the process convenient by texting me with updates and quotes. Danny Segal, Service Technician was also wonderful. He emailed me a detailed inspection video itemizing the necessary repairs which allowed me time to consider my options before moving forward. ⭐️⭐️⭐️⭐️⭐️ More

Douglas it’s absolutely amazing, so polite, punctual an accurate. He went over and above in our respects. accurate. He went over and above in our respects. More