Jaguar Sarasota - Service Center

Worked on faster than I expected. So fast that I drove the loaner car around trip of 95 miles back home, and then back to the dealer within four hours, I would have just waited for my So fast that I drove the loaner car around trip of 95 miles back home, and then back to the dealer within four hours, I would have just waited for my car to be fixed. More

The dealership does not appear to be organized or customer focused. Misinformation is the norm. The experience from Wilde who cared about the customer is night and day to the new ownership. The ser customer focused. Misinformation is the norm. The experience from Wilde who cared about the customer is night and day to the new ownership. The service manager was helpful but things should not have to escalate everytime you need something. I called and made an appointment for three things waited on hold for 15 minutes got a confirmation everything was scheduled only to arrive and be told the advantage plan coating that was scheduled couldn't be done that day. The service adviser who was very nice but said she couldn't stand behind the scheduler because he was new and that has to be scheduled separately. The manager was able to get it done for us so that we need not need to spend another hour driving there on a different day. Certainly not what you expect from a Jag dealer. We really miss the customer service from Wilde. The mechanic who sent the video was awesome and the video was fantastic. More

Although it was expensive, it was good service. They fixed what was wrong so no complaints. They fixed what was wrong so no complaints. More

The Scheduled Service was outstanding, worked with Michelle, ride from Lou, all was perfectly scheduled Michelle, ride from Lou, all was perfectly scheduled More

Michelle Lane, Service Advisor is wonderful to work with. She went above and beyond to make the routine auto service experience a breeze. I was out of town while my vehicle was being serviced and Michelle ma She went above and beyond to make the routine auto service experience a breeze. I was out of town while my vehicle was being serviced and Michelle made the process convenient by texting me with updates and quotes. Danny Segal, Service Technician was also wonderful. He emailed me a detailed inspection video itemizing the necessary repairs which allowed me time to consider my options before moving forward. ⭐️⭐️⭐️⭐️⭐️ More

Douglas it’s absolutely amazing, so polite, punctual an accurate. He went over and above in our respects. accurate. He went over and above in our respects. More

My service advisor was helpful in identifying an issue for me. Connected me with a senior technician. The evaluation was pretty quick, and they were able to work with my timing needs. I appreciated the at for me. Connected me with a senior technician. The evaluation was pretty quick, and they were able to work with my timing needs. I appreciated the attention. More

Everything went great from starting gthe appt. in a timely manner to showing us a video of the inspection to bringing it back at the alloted time. Great and very pleasant service all around. in a timely manner to showing us a video of the inspection to bringing it back at the alloted time. Great and very pleasant service all around. More

Outstanding service! I am so impressed with the level of care, kindness and convenience. Michelle Lane went above and beyond to make sure my service experience was fant I am so impressed with the level of care, kindness and convenience. Michelle Lane went above and beyond to make sure my service experience was fantastic. Frank also made everything convenient and wonderful. I won't be going anywhere else for service. Thank you all, so much! More

Tyler is really professional and very easy to work with. He is always very responsive and knowledgeable. He is always very responsive and knowledgeable. More