Jaguar Sarasota - Service Center

Difficulty returning calls to service advisor - always transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person wh transferred to a voice mail box that did not specifically say whose voicemail box it was - no way to know if I was leaving a message to the person who left me a message. And during the process, somehow my name and number was given to sales who thought that I was interested in a new Defender so got about 20 calls and messages from different sales people during a two week period though the only reason I was in touch with the dealership was regarding service on my Jaguar F-Type R. When I was able to speak directly to Mike Stevenson he was helpful and professional - More

I dropped off my Car to dealership twice with the same complaint. The front doors were making squishy sounds and both times I got them back with the same sound and I was told it was fixed, they put some l complaint. The front doors were making squishy sounds and both times I got them back with the same sound and I was told it was fixed, they put some lubrication on the door something like that.None of them worked.Taylor told me doors fixed he checked out him self ! When I picked the car I was about to leave, I wanted to check the doors my self , the door was still making the same sound. I called Taylor out to show him it’s the same nothing is fixed for the second time! Taylor started to checking the doors he figured that out and fixed it right out there that service couldn’t fix twice.In my opinion service department needs some improvement it’s not fair to give the car back without fixing twice it and saying it’s fixed. More

Very relaxing experience. I brought my Jaguar in for service and Mike Stevenson was great! I also met with Samir Adnane in the sales department, he was very patient and inform I brought my Jaguar in for service and Mike Stevenson was great! I also met with Samir Adnane in the sales department, he was very patient and informative. I ended up buying a car from him as he was an excellent salesperson. Overall absolute positive and professional service and sales experience! More

My experience extends as far as the Service Department, however, I couldn't be more impressed by my Service advisor, Ms. Michelle Lane, located at the Sarasota dealership. I couldn't begin to say enough c however, I couldn't be more impressed by my Service advisor, Ms. Michelle Lane, located at the Sarasota dealership. I couldn't begin to say enough complimentary thongs about Michelle. Always professional, very knowledgeable, always in a good mood, and always gets the job done pronto! Well done Michelle!!!! More

Everyone I encountered was very nice. Showroom had many cars to look at in the comfort of the AC. I will definitely take my car back Showroom had many cars to look at in the comfort of the AC. I will definitely take my car back More

Nicholas was very helpful and very quick to respond. He answered all my questions, had a loaner ready for me and got my car back to me right away. He answered all my questions, had a loaner ready for me and got my car back to me right away. More

I was loosing pressure in 2 tires on my Defender. Turns both had been punctured by screws in the sidewall and had to be replaced. Nicholas was able to get me in and replace these tires in just a coup Turns both had been punctured by screws in the sidewall and had to be replaced. Nicholas was able to get me in and replace these tires in just a couple of hours. I appreciate his quick service. More

Service Department has always been good. Had to buy my new Range Rover elsewhere. Thank you Had to buy my new Range Rover elsewhere. Thank you More

Mike, my service writer was great. He took care of my cars problem right away. Thank you again. He took care of my cars problem right away. Thank you again. More

From start to finish the experience was smooth and easy with great communication. Service has always been great. with great communication. Service has always been great. More