Jaguar Sarasota - Service Center

I would rate Scott Tierney very highly. He was professional, attentive, and provided outstanding customer service. He was also extremely helpful and knowledgeable in all aspects of the serv He was professional, attentive, and provided outstanding customer service. He was also extremely helpful and knowledgeable in all aspects of the service. I appreciated his thoroughness and friendly attitude throughout the experience. On the other hand, my experience with Kyle Rivera, the service manager, was mixed. While he helped investigate the issue and identify that my parts had not been ordered—as I was previously told—he mentioned he would follow up with a call, but unfortunately, I never received that follow-up. I appreciate his initial effort, but consistent communication would have made the experience much better. More

Great facility and customer service. I stayed for my service and was happy with the completion time. I stayed for my service and was happy with the completion time. More

Easy in and out. Scott understood how important it was to have the hood ornament added to the front of "Frank", our 2013 Jaguar. He also let us know promptly about th Scott understood how important it was to have the hood ornament added to the front of "Frank", our 2013 Jaguar. He also let us know promptly about the B board order for repairing the fabric near the doors. More

A well run organization, very friendly and Devon is a great communicator. like the video summary that is sent out as well. great communicator. like the video summary that is sent out as well. More

Great service. My windshield wipers were not working and they had to order a Part. When the part came in, we were packing up for a long trip and I was unable to bri My windshield wipers were not working and they had to order a Part. When the part came in, we were packing up for a long trip and I was unable to bring the car in for replacement work. Scott sent his people out to my home to pick up my car and return it to me a little later in the day. Everything works perfectly now. Again, it was great service. More

My service tech, Scott T, was professional and attentive to my needs. I'm pleased with Scott's performance. Since I know you read these comments, I would like to share the following. A dedicated waiting a to my needs. I'm pleased with Scott's performance. Since I know you read these comments, I would like to share the following. A dedicated waiting area would provide a better customer experience. From my experience, most, if not all, other high-end auto dealerships have a dedicated customer waiting area. Your waiting area is located on the main showroom floor and seems out of place for a higher-end dealership. Also, could you improve the snacks for your clients? Considering how much cars like ours cost to service, the dealership could afford to spend a bit more money on things like these. More

Devon, is awesome. Service is a pleasure once I hand my vehicles over to him. Service is a pleasure once I hand my vehicles over to him. More

Great service. Very attentive. Got everything done in a time manner and communicated well about any issues. Very attentive. Got everything done in a time manner and communicated well about any issues. More

It was overall good. I wish they would give me my car vacuum and clean it after the services, but we paid for the service. I wish they would give me my car vacuum and clean it after the services, but we paid for the service. More

The service representative was great. The greeter was lazy and rude. When service was completed the sensor showed that a tire was low that hadn’t been prior. I returned inside to speak to The greeter was lazy and rude. When service was completed the sensor showed that a tire was low that hadn’t been prior. I returned inside to speak to the service representative but she was busy. I the spoke to the greeter and explained the issue. She told me to go out and find a porter to add air. I explained that I was not an employee and she could locate a porter. An older employee then stated he would assist me. To tell a customer of a luxury vehicle to go out and search for an employee to assist on something that was not present prior to the service. This should have been observed after the service since it puts a large yellow ring on the dashboard. More