Jaguar Peabody

THIS WILL BE THE 5TH RANGE ROVER I HAVE PURCHASED. AND WHILE THE VEHICLES ARE RARELY FREE FROM TROUBLE, THIS DEALERSHIP AND THE STAFF AT LANDROVER OF PEABODY ARE ALWAYS A JOY TO DEAL WITH. I HAVE GLOW WHILE THE VEHICLES ARE RARELY FREE FROM TROUBLE, THIS DEALERSHIP AND THE STAFF AT LANDROVER OF PEABODY ARE ALWAYS A JOY TO DEAL WITH. I HAVE GLOWING RECOMMENDATIONS FOR STEVE PAWLOWICZ, WHO ALWAYS GOES THE EXTRA MILE TO MAKE ME FEEL LIKE PART OF A BIG RANGE ROVER FAMILY. CHRIS TSAPARLIS HAS HANDLED MY EVERY SERVICE ISSUE WITH IMMEDIACY, CONCERN, COMPETENCE AND A SMILE. HE IS THE BEST PIT CREW CHIEF ONE COULD ASK FOR. RUSTY JOHNSEN HAS BEEN GREAT FROM DAY ONE AND IS DEDICATED, NOT JUST TO MAKING A SALE, BUT TO BUILDING A RELATIONSHIP IT IS BECAUSE THE LEVEL OF EXCELLENCE,SERVICE, ATTENTION TO DETAIL AND HONESTY DEMONSTRATED BY STEVE PAWLOWICZ AND HIS TEAM, AND REFLECTED THROUGHOUT EVERY ASPECT OF LANDROVER OF PEABODY, THAT I REMAIN A LOYAL RANGER ROVER CUSTOMER. THAT IS A CERTAIN FACT More

This is our fourth Land Rover from Land Rover Peabody. We decided to look for a slightly used one, there was no question where we would go for help. This relation ship with Land Rover Peabody has been for 14 decided to look for a slightly used one, there was no question where we would go for help. This relation ship with Land Rover Peabody has been for 14 years and we have never had a complaint, whether it be with service or sales. Chris, in the Service Area has always taken care of us with the utmost honesty and thoughtfulness, which is most important in purchasing a vehicle. Our confidence in Chris and Land Rover Peabody is the reason we have had our cars serviced only at this dealership. The sale of our latest Land Rover was handled by Rusty with the same honesty and thoughtfulness we have become accustomed to with Land Rover Peabody. We feel, with his thoughtfulness and knowledge, he made this transaction very smooth and pleasant for my husband and I. We appreciate the care we receive from Chris and Rusty at Land Rover Peabody. Janet and Jim Lynam More

I was in the market for a car but never liked driving SUV's. I always thought the Ranger Rover was the nicest looking SUV on the road. I drove by the dealership and decided to go in. The first thing SUV's. I always thought the Ranger Rover was the nicest looking SUV on the road. I drove by the dealership and decided to go in. The first thing I told Rusty was I never liked SUV's and was looking at them only for my son's sake. Rusty told me to just give it a test drive. That was it!! I absolutely love the car and the dealership experience. Rusty was very non-threatening. I felt totally comfortable with him and his suggestions. I've since gone in to see him while driving by just to ask small questions about the car, i've emailed him and called him. He has always responded in a timely manner. I would feel very comfortable sending anyone I know to see him about a car. More

Rusty and the entire Team made our purchase a most enjoyable one. All were very proffessional, had extensive knowledge of vehicle, were timely and all deliverables were met as committed to. My husband enjoyable one. All were very proffessional, had extensive knowledge of vehicle, were timely and all deliverables were met as committed to. My husband and I would highly recomend this dealership. We pruchased a new Range Rover and we luv it!!! Janet and Mark Ward More

I do not even know where to start. I had a problem with my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first o my door handle sticking in cold weather. I made an appointment to get it fixed and also a oil change. It went all down hill after that. I first off I had no idea where to park it is a hole in the wall dealership from 1970 with no signs. I have not been at this dealer before and walked into the showroom floor (because I saw no sign for service) and asked at the front desk where service was. I was given the biggest stink face I have seen by the receptionist and then with an attitude told that it was over there. Ok, not a good start. Then I meet with a service guy who helps me who was wearing worn cloths like he just finished up on a construction site with a old beat up shirt and boots with paint on them. He immediately seemed pissed off that I came in and he had to talk to me. He did not even know who I was and gave me such additude. So I give him my information and restated my issue and they said right off the bat the car is no longer under warranty and you are going to have to pay for the oil service and if I really wanted to pay for it. I knew it was out of service. Why wouldn't I know. He made me feel that I made a bad decision bringing my car in. Then I tell him about the door issue and he stated again the car is not in warranty and we will have to charge you $250 to look at it. I then told him that this issue was brought up under warranty and was never fixed appropriately. He told me again it is no longer under warranty and I will have to pay $250 just to look at it. He said you will have to contact Range Rover. I said aren't you Land Rover. I can not help you you have to contact them. I asked how so he wrote down a phone number and gave it to me. I told him why can't you contact them while you are working on the car? He told me it is my problem not there problem. I told him I own a Lexus and never get these issues. When I had a problem with one of my Lexus's they contacted the corporate office for me. I bought an $80k car and get service and treatment like this? Just awful. His answer we are not Lexus. I said fine and then proceeded with the paperwork. As I told them on the phone I needed a loaner car and on the phone they told me no problem. He told me he can do that so he hands me some rental paperwork (for some crappy rental car) and I had to fill the gas etc... I told him again I do not get this treatment from Lexus. His response was again we are not Lexus. I spent $80k for a car to get a piece of junk rental that I have to make sure I fill the tank up or else I will be charged. I then told him I get to pick what type of Lexus I want as a loaner and do not have to fill the tank. At this point realized this is not a place I feel comfortable or trust so I take the keys and leave. I then called another dealership in the metrowest area and it was like night and day. It was a nice clean facility. Everyone was nice and cared about the appearance. I never told the dealership that I had this bad experience and they treated me like I bought a $80k car. I got a bottle of water, a Land Rover (not rental) loaner, and they contacted Range Rover for me. Now that is the service I expected. They kept the car for a day (and did not charge me $250) to determine the issue. They found the issue and it was a $20 pulley/wire in the handle that kept freezing in the cold. I almost paid $250 with land Rover Peabody for them to just check it out. Good thing I went to a reputable dealership. For the sake of Land Rover Peabody I hope you read this and work on your customer service issues. My suggestion: Look on-line first. I am not the only one who has had issues with them. Check out other Land Rover dealerships before you try this one. I have also heard the dealerhsip south of Boston is also a really nice dealership. More

I had a great experience from start to finish at Land Rover Peabody which resulted in the purchase of an LR4. Will's relaxed and informative style was incredibly welcome after having dealt with the typi Rover Peabody which resulted in the purchase of an LR4. Will's relaxed and informative style was incredibly welcome after having dealt with the typically more aggressive sales approach from other dealerships. Will took customer service to the next level when, after bringing in my car a few days after purchase to ask about some spotting that I thought may be due to the exterior treatment I opted for, Will personally handwashed and dried my car for me. I would recommend Land Rover Peabody, and Will, to anyone in the market for a new Rover. More

This was a very pleasurable, non-pressure purchase. Evan Taylor was professional and a man of knowledge and integrity. The LR2 was my first used car purchase, and I had many questions that were quickly res Taylor was professional and a man of knowledge and integrity. The LR2 was my first used car purchase, and I had many questions that were quickly responded to. I was on a tight time-line, and this car deal was made and delivered the same day, within 4 total hours. Car was even detailed to perfection while I waited on the paperwork. Great test drive also where my family and I were put through the many features of the Rover, including our all-terrain experience! More

This was my first time dealing with Will and it was a very pleasant experience. He took me for the test drive and he was very helpful and knowledgeable on the cars. Thank You very pleasant experience. He took me for the test drive and he was very helpful and knowledgeable on the cars. Thank You More

Rusty was very upfront and honest and he was great to work with. This is the second car we have purchased from Rusty and we will keep coming back to work with him! work with. This is the second car we have purchased from Rusty and we will keep coming back to work with him! More

Everyone at the dealership was more than helpful. I had been to another dealership and had an uneasy experience and at Land rover Peabody I was completely comfortable and at ease. been to another dealership and had an uneasy experience and at Land rover Peabody I was completely comfortable and at ease. More