Jaguar Land Rover of Freeport

F-Pace Info/nav sys freezes; multiple upgrades required My 2017 FPace purchased from this dealership has required multiple trips for software upgrades for the nav system which seems to get worse each time a My 2017 FPace purchased from this dealership has required multiple trips for software upgrades for the nav system which seems to get worse each time an upgrade is performed. The last time it was kept for one week as I was traveling for work. The service rep stated "this way, we know it will work when you get it back." Picked it up at 5:45pm; stopped for an errand on my home; when I started the car up again, the system was frozen once more. It is a 45 min to one hour drive to this dealer. Two days later I am still waiting for them to call me back as I can't afford to make another trip out there. More

Above and beyond The bad news is that my Land Rover has required service more times than expected. The good news is that our associate consistently goes above and beyo The bad news is that my Land Rover has required service more times than expected. The good news is that our associate consistently goes above and beyond to make the service experience exceptional. It's never fun taking your car in for service. Robert "rolls out the red carpet", which means a lot to me when I have to send my wife to the dealership. Communication is perfect and repairs are completed right on schedule. I can't ask for more. More

Perfection My Jaguar is spectacular. The service department is amazing. The personal involved in all facets of my dealership experience were without question t My Jaguar is spectacular. The service department is amazing. The personal involved in all facets of my dealership experience were without question the top of the professional food chain. This is the model all cal deals should aspire to. Bravo ! PS The facility is a DREAM! More

Excellent service. They do a great job. The service and staff are the best They go above and beyond to make sure you are happy with the service. They far exceed everyone's expectation!!!! The service and staff are the best They go above and beyond to make sure you are happy with the service. They far exceed everyone's expectation!!!! More

Jaguar service First time for service and it was not a problem at all friendly and courteous Loaner car was waiting for me on arrival I will go back First time for service and it was not a problem at all friendly and courteous Loaner car was waiting for me on arrival I will go back More

Did not complete all work as requested . The repairs took longer than projected but did do a good job. Was told all repairs would be fixed. The bumper still showing damage after the repair. . The repairs took longer than projected but did do a good job. Was told all repairs would be fixed. The bumper still showing damage after the repair. Was told they would have to replace the whole bumper but chose not to. More

repair Sheena was great and delivered what she promised. The coupon was helpful, facilities clean staff friendly. I will be back again and send other custome Sheena was great and delivered what she promised. The coupon was helpful, facilities clean staff friendly. I will be back again and send other customers to this dealership. More

Prompt, knowledgeable, respectful, friendly Called ahead for appointment for service and NY inspection. Arrived and was promptly taken care of. Got everything done in reasonable time. Everyth Called ahead for appointment for service and NY inspection. Arrived and was promptly taken care of. Got everything done in reasonable time. Everything was explained to me. Car exterior was washed and inside cleaned. Very happy with the experience. And I'm very happy with my F-Pace. More

Great Service Heritage Jaguar is by far the best auto dealership on LI. From the Service Dept to the Sales Dept everyone was professional, courteous and went out of Heritage Jaguar is by far the best auto dealership on LI. From the Service Dept to the Sales Dept everyone was professional, courteous and went out of their way to accommodate our needs. More

Scheduled service Quick check in and reasonable timeframe for 12 month service and state inspection. The dealership provides a comfortable waiting area including coffee Quick check in and reasonable timeframe for 12 month service and state inspection. The dealership provides a comfortable waiting area including coffee and bagels. The shop is immaculate. The service manager was top notch. More