Jaguar Land Rover Riverside - Service Center

Waisted my time . I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gav I called to perform a recall on my vehicle, explaining the issues I have with my right front door and it’s locking mechanism, the service person gave me an appointment to drop off the vehicle for few days and informed me that the repair is part of the recall. The next day , the service advisor called me to inform me that the door latch needed to be changed and it’s not going to be covered by the said recall, it will cost me around $1,300 I called Land Rover company, submitted a case , waited to hear from the person I made the case with “Moses” no response. Spoke with so many different people to resolve the issue, no response. Got an email from Moses , informing me that he was sick . After long wait approximately a month or more , I got the final response which is rejection to take care of the cost of the latch . It’s worth mentioning that the recall is about the latch, and the locking motor is inside the latch, so all is in one unit . I have been loyal to Land Rover for many years, me , my wife and my kids we owned five land rovers in the past years . I’m very disappointed at land rever of the way they handled my case . More

I was banned from service center simply for asking for clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yat clarification about charges I did not agree i consented to. My regular coordinator was not there when picked up my car. Service Director Randy Yates waived fee and told me not to ever come to his store. I’m making a formal complaint to Landrover Executive. and the GM. This was an awful experience and I cannot believe I was treated so poorly. More

Was a fast and wonderful experience on buying. Customer service spoiled me and my Sales Consultant John Pham was very helpful Customer service spoiled me and my Sales Consultant John Pham was very helpful More

Erin was amazing! My car died at home and he walked me through some trouble shooting. He was always available to answer my questions. Once my car was towed to the deal My car died at home and he walked me through some trouble shooting. He was always available to answer my questions. Once my car was towed to the dealership he was great at communicating everything to me. I enjoyed working with Erin!! More

It's always a pleasure to get my car serviced here. Morgan has assisted me on several occasions and every time he is professional, friendly, and helpful. He's easy to communicate with and always tries Morgan has assisted me on several occasions and every time he is professional, friendly, and helpful. He's easy to communicate with and always tries to help my situation as much as possible. More

Everyone has been great. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. The issue itself has been rather frustrating but I will say the entire staff has been very attentive. More

They the best! Got me in and out!! couldn’t ask for better service!!! such wonderful time Got me in and out!! couldn’t ask for better service!!! such wonderful time More

Erin always provides excellent service. He’s great with giving prompt updates when my SUV is being serviced. He’s a great asset to Land Rover! He’s great with giving prompt updates when my SUV is being serviced. He’s a great asset to Land Rover! More

They made purchasing process simple and the delivery of the car. I would definitely recommend Riverside to a friend. the car. I would definitely recommend Riverside to a friend. More

This dealer has excellent service everyone is very courteous. Ivan Carrillo my service adviser is very knowledgeable . courteous. Ivan Carrillo my service adviser is very knowledgeable . More