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Jaguar Land Rover Riverside - Service Center

Riverside, CA

4.7
354 Reviews

354 Reviews of Jaguar Land Rover Riverside - Service Center

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August 17, 2024

Recent visit to have ceramic coating applied to my car. The car looks fantastic and the staff at the deal were so nice as I sat and waited for it. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you, Pam, for your kind words! We’re thrilled to hear that your ceramic coating service went so well and that your car looks fantastic. We’re also glad that our team made your wait comfortable. If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy the shine of your newly coated car!

August 17, 2024

Excellent service. Brought my LRD 110 for an oil change & multi point inspection. Ivan set up a Lyft for me as it would be a 2-2.5 hour wait. Defender was ready in less More

by vico.czarniecki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your great feedback! We’re thrilled to hear that Ivan ensured a smooth and efficient experience for you. It’s wonderful to know that your Defender was ready ahead of schedule. We appreciate you choosing us for your service needs and look forward to assisting you again in the future!

August 17, 2024

Service understood my needs and the issue was addressed in a timely manner. Time in the shop was better than expected and I was pleased with the quality of the work. More

by djpoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your positive feedback! We're glad to hear that our service team understood your needs and addressed the issue promptly. It’s great to know that you were pleased with both the quality of the work and the time it took. We appreciate your business and look forward to serving you again!

August 16, 2024

Excellent service it only took 2 hours and my car was clean and my service was complete. More

by platinum3367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for the fantastic feedback! We’re delighted to hear that your service experience was smooth and efficient, and that your car was returned in top condition. If you need anything else, don’t hesitate to reach out. We look forward to seeing you again!

August 16, 2024

Erin was very helpful and pleasant to deal with. He provided a great experience and even expedited my service to make sure we missed traffic on the ride home. More

by ddeforest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your feedback! We’re thrilled to hear that Erin provided you with such a great experience and went the extra mile to expedite your service. It’s wonderful to know that you had a pleasant and efficient visit. We appreciate your kind words and look forward to serving you again in the future!

August 16, 2024

Courteous, friendly, professional staff. The place is clean and well maintained. Takes too many days to get repairs done and my i-pace was supposed to be fully charged prior to pick up but i More

by JMANNING54
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erin Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for taking the time to share your feedback with us at Jaguar Land Rover Riverside. We’re pleased to hear that you found our staff courteous, friendly, and professional, and that you appreciated the cleanliness and maintenance of our facility. We also apologize for the inconvenience regarding the delay in repairs and the charging issue with your I-PACE. We take your comments seriously and will work to improve these aspects to better serve you in the future. Thank you for choosing us, and we look forward to the opportunity to provide you with an improved experience next time.

August 15, 2024

My service rep Ivan was very helpful. He greeted me at my car and walked me into the office. He explained the service I needed in detail and let me know what to expect. I waited in the s More

by DELASTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rawlins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Branson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leticia
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your kind words! We’re thrilled to hear that Ivan and Letecia provided such a positive experience during your visit to Jaguar Land Rover Riverside. It’s wonderful to know that you were well taken care of and that your car was ready and clean upon pickup. We appreciate your feedback and look forward to welcoming you back for any future needs. Thank you for choosing us!

August 15, 2024

Great experience but I don’t know who Mark Espinoza is. The experience has been easy and comfortable. More

by ANTHONY.BOGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Branson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Espinoza
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your feedback, Anthony! We're glad to hear you had a great experience. We’re sorry for any confusion about Mark Espinoza. If you have any further questions or need additional assistance, please let us know. We look forward to serving you again!

August 14, 2024

Had an amazing experience at Land Rover, Ivan was so helpful; and car was fixed right and fast More

by CARDENASN23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Carillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your kind words! We're thrilled to hear that you had an amazing experience at Land Rover Riverside. Ivan is glad to have been able to assist you, and we're pleased that your car was repaired promptly and to your satisfaction. If you need any further assistance, feel free to reach out. We look forward to serving you again in the future!

August 14, 2024

Bryan was awesome. Everyone at dealership was very helpful, informative and happy to help. The customer service was exceptional! More

by TIFFARLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hildebrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young man who helped with the courtesy car was great!
Aug 28, 2024 -

Jaguar Land Rover Riverside responded

Thank you for your fantastic feedback! We’re delighted to hear that Bryan and our entire team provided you with exceptional service at Jaguar Land Rover Riverside. Your kind words about our helpful and informative staff are greatly appreciated. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Thank you for choosing us!

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