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Jaguar Land Rover Parsippany

Parsippany, NJ

4.2
496 Reviews
Call Dealership (973) 210-4562

220 U.S. West

Parsippany, NJ

07054

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496 Reviews of Jaguar Land Rover Parsippany

July 22, 2021

Terrible customer service not to mention the lack of knowledge on the salesperson as well. Maybe if I bought a 150k car I would be treated differently. Please find another dealer. More

by trevdylan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
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Jul 26, 2021 -

Jaguar Land Rover Parsippany responded

Hello, we are sorry to hear that you had a negative experience with a member of our team. If you are interested, we would like to speak with you. Please reach out to me at wgonyea@paulmiller.com when you have a chance to discuss. Thank you. – Bill Gonyea / General Manager / Land Rover Parsippany

Jul 26, 2021 -

trevdylan responded

I would definitely like to discuss my experience and issues along with the LACK of communication. Please contact me ASAP.

Aug 10, 2021 -

trevdylan responded

Just an update as of 08/10/21 There’s still NO response from the dealer just to show you want I said is to be true. NJ Lemon Law and BBB was contacted.

July 20, 2021

Don’t have a bad thing to say about this place. The experience was quick and easy. Was greeted immediately upon my arrival and everyone treated me wonderfully! The entire staff was extremely helpful More

by Becca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Carisa
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Jul 20, 2021 -

Jaguar Land Rover Parsippany responded

Hi Becca, we are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.

July 20, 2021

Alex was awesome. I will come back to your dealership again because of him. He did an outstanding job for us and I will recommend him to others. More

by dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Jul 20, 2021 -

dave responded

Alex was awesome

July 15, 2021

These guys are terrific. The customer service is the best I have experienced at any dealership. They are pleasant and welcoming and treat all their customers equal regardless of the age of their Land Rover. More

by Merle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot
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Jul 20, 2021 -

Jaguar Land Rover Parsippany responded

We can’t thank you enough for writing this awesome review for our dealership and team! It was a pleasure to help you, and we look forward to doing so again.

July 13, 2021

Very professional staff and especially service department that pays attention to details. Very impressive, loaner car was top shelf as well. Anthony in service was very knowledgeable. More

by Fwfurey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony and Jess
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Jul 15, 2021 -

Jaguar Land Rover Parsippany responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

June 29, 2021

Paul Miller’s service department went beyond their obligation in getting my vehicle fixed. A notable mention to Bob Decker Service Advisor for making it his point to place our issue as priority. Top More

by Anna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Decker
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Jun 29, 2021 -

Jaguar Land Rover Parsippany responded

Thanks for the positive feedback on your service visit, Anna, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

June 24, 2021

Excellent customer service. I brought my truck in to be checked and it was a quick turn around. Bob was great! More

by lisaromano23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob was fabulous!
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Jun 25, 2021 -

Jaguar Land Rover Parsippany responded

Thanks for the lovely review and rating! We are pleased to hear you had a great experience during your visit. Take care!

June 09, 2021

They really care about you.treat u like family.come here for service which is further away than 2 other dealers anthony is the best. More

by denise m mirray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Sgourdas
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Jun 10, 2021 -

Jaguar Land Rover Parsippany responded

Thanks for the 5-star review, Denise! We are so pleased to hear you had an excellent experience with our team. Have a great day!

June 07, 2021

Had some issues with service but they corrected and made it right. Appreciate the follow up and delivery of my car to my house. Thanks More

by AT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/a
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Jun 08, 2021 -

Jaguar Land Rover Parsippany responded

Thank you for taking the time to write us a review and provide feedback, happy to hear your issues were resolved. Take care!

June 03, 2021

Excellent Service. Brought my Land Rover in for service. Everyone was happy to help, very informative and had everything I needed ready. I would highly recommend LR Parsippany. Thank you! More

by Austin Ocello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Barbone
Report | Print
Jun 04, 2021 -

Jaguar Land Rover Parsippany responded

Thanks for the positive feedback on your service visit, Austin, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

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