Jaguar DFW

I want to point out a few things about our buying experience. . . . First off. Brad Pyatt got back with us immediately when we contacted him about the particular Jaguar we were interested in. We experience. . . . First off. Brad Pyatt got back with us immediately when we contacted him about the particular Jaguar we were interested in. We did all the initial apprasial work on our 2013 Volvo S80 and such through email, and we set up a time of between 10am and 11am to be at Park Place Jaguar on Saturday. We arrived at about 9:45am and were warmly greeted by one of your sales staff who notified Brad that we were there. After introductions with my wife Donna and I, Brad took us to the "XF" we were interested in. He already had it in front and ready, even though we were early, which impressed us to no end. He gave us a tour of the car and explained the controls and off we went. Back at Park Place after the demo drive, we sat down to "DO THE DEAL". Donna and I could not have been happier with this part. It came out better than we even thought possible. I have to tell you that from the time we met Brad, he made us seem like friends and we were the most important people there and he was going to do what ever it took to make us happy. I have had more stress trying to decide on which steak to order in at a steak house, and Mike in finance was just as gracious and friendly. Brad even offered us a better finance package, which we took, than what our lender offered. We could not have been more pleased with everything about Park Place Jaguar from the time we walked into the Showroom, our buying experience, finance, and especially the experience with Brad. Brad has made Donna and I life long customers of the PARK PLACE FAMILY, and I am sure this type of customer service is standard at all the Park Place locations. Brad even offered to come to Cleburne and help set up the "HOMELINK" that I could not get to operate. That has been solved with a new Garage door opening system since the other one was defective, but still, for him to offer to come 72 miles to Cleburne to help with this. . . . OUTSTANDING SERVICE. I just wanted to let you know how pleased and happy we are with the whole experience at Park Place Jaguar "People will tell everyone even strangers about a bad buying experience but say noyhing of a good one" I just wanted to tell you of our outstanding experience at Park Place Jaguar, and I will tell everyone who will listen about it. Sincerly, David and Donna Zimmerman More

I went in initially due to a faulty fuel gauge. They replaced fuel talk under warranty and noted I needed new back brakes in order to avoid replacement sensors and warped rotors. They also prescribed a replaced fuel talk under warranty and noted I needed new back brakes in order to avoid replacement sensors and warped rotors. They also prescribed a full wheel alignment, and a tire rotation and balance. My car is a 2010 with 27,000 miles so I agreed to the repairs. Long story short. I had to return to the dealership 3 times to "attempt" to resolve alignment issues (and the issue still exists). There is no possible way they even tested the repairs because the issues were evident less that one block from leaving the dealer. In the end I was charged service repairs to remediate alignment problems that I never noticed before. To add insult to injury, my steering column was making a grinding noise when moving into position. They agreed to add lubrication to remedy the issue. I enter into my car after the third visit and the noise is immediately evident. I have given up on this dealer and unfortunately the other Jaguar dealer in the area is owned by the same dealer group. I have made an appointment at an independent service facility to get the alignment issues resolved. I plan to go directly to Jaguar with a complaint. More

As an out of state buyer of a premium car, I was very reluctant in purchasing my Porsche sight unseen. My salesperson, Leonard, took all my detailed question, answered them thoroughly, and went over the reluctant in purchasing my Porsche sight unseen. My salesperson, Leonard, took all my detailed question, answered them thoroughly, and went over the car with a fine tooth comb. When I flew into DFW from out of state, Leonard was there waiting for me at the airport for the ride to the dealership. Seeing the car in person for the 1st time, I was not disappointed. It was exactly as Leonard described. I truly appreciated his honesty and candor regarding my purchase. The car was detailed perfectly; I could not have been more impressed. After a quick test drive, the paperwork was completed without a hitch, and I was on my way home. Leonard followed up days later with all the required paperwork for registration and licensing. I wholeheartedly recommend Leonard Johnson as a salesperson, and Park Place Plano Jaguar as a store. If I am in need of Jaguar, I will give Park Place the opportunity to earn my business again. More

After leasing 2103 XJL on 7/3 I had spoke with Paul Light & Mike Cotroneo about possibly buying my new 2013 Mercedes E 550 I had recently purchased from another Park Place dealer. Explained to them ab Light & Mike Cotroneo about possibly buying my new 2013 Mercedes E 550 I had recently purchased from another Park Place dealer. Explained to them about the design of the seats had started aggravating an old broken hip injury after driving new Mercedes for approx 6 weeks. I couldn't stand to drive/ride in it any more. I had paid over $50, down so Mike said to bring it over for them to look at it. A good offer was met and agreed with me.. Meanwhile; I spied the F-TYPE and sat in it..oh good seats fit me very well and could tell right away these seats would never be an issue. Paul Light assisted with a test drive of the V6 -- say no more here we go again (I'M SOLD).. Paul, you must test drive and sell my husband again..DONE.. It is everything it is designed for & Good fit. That day however, I was not ready and stated would be back when I get what I wanted to pay down. Took in a Smart car for tech service on Saturday 8/10 for pre scheduled appt. & learned no "Smart" tech on Saturday *(was not happy); but left it anyway. During the next 2- weeks, Paul has kept in touch with technical help with my new 2013 Jag XJL and sent pics of new F-TYPE arrivals. Okay I will have to squeeze a day to come back to get "Smart car" On 8/24 came to get "Smart" but might as well have fun. Fun we did again. Paul assisted with a test drive in F-TYPE V8 this time / GREAT feel lots of moves and much noticeable power. Now all I have to do is struggle over the color. I asked Mike best suggestion for re-sale value (I trust his opinion) He said red or black. (RED WITH RED INTERIOR). MINE NOW Paul is really good comfortable/ never arrogant/ never pushy/ knowledgeable about my issues and always has answers quick (sells husbands well). Also Mike answered questions about my lease since I was afraid to put many miles on XJL..Mike said no worries drive - drive/ go-go be happy. He will help with that. Did find out also Mike had emailed my concern to the other dealer about my "Smart" which was very helpful when I picked it up. I would always recommend these guys for anything - they make your day even when yours are bad. More

It was required to return to the dealership 3 times to resolve service issues. In the end I was charged service repairs I believe we're actually caused by improper service to begin with. The service mana resolve service issues. In the end I was charged service repairs I believe we're actually caused by improper service to begin with. The service manager did not reurn my phone call until after I went directly to Jaguar with a complaint. For a company with a slogan of Service Excellence, I think they have a long way to go to understand what that means. More

Brad Pyatt made buying my Jag an easy, pleasant experience, by easing my worries of purchasing a car over the internet/phone. He took time to address all my questions and concerns, sent me additio experience, by easing my worries of purchasing a car over the internet/phone. He took time to address all my questions and concerns, sent me additional photos of the car, and had all the paperwork ready for me when I arrived in Plano from Houston. Brad even came to pick me up at the airport when I flew in to take delivery of my car. I will definitely look to Brad Pyatt and Jaguar Plano the next time I am in the market for a car. More

Brad Pyatt was very informative and helpful to us. He called me back promptly and the determined our needs and discussed all the necessary paperwork to bring to purchase the vehicle that day. When we arr called me back promptly and the determined our needs and discussed all the necessary paperwork to bring to purchase the vehicle that day. When we arrived the Jeep was in the air conditioned garage which helped since it was 105 degrees that day! He was very informative on the test drive and I was very pleased since my daughter was taking the car back to college the next day. I would highly recommend Brad and will be back to purchase another car from him. Thank You for making buying a car such a nice experience. More

The legendary customer service of Park Place continues with us, your newest Jaguar owners. Jack Atkins exemplified the traits of a personable and qualified sales professional. He never tried to sell us with us, your newest Jaguar owners. Jack Atkins exemplified the traits of a personable and qualified sales professional. He never tried to sell us a car he only shared the information we required to make an informed buying decision. It was not until after our first visit that we knew what make, model and year we wanted and fortunately Jack called a week later with the car we purchased. He also helped us get the best financing available, it was 3% lower than our bank. Mike in finance also did a great job making the financial transaction easy and efficient. We look forward to receiving this same type of exceptional service as we have the car maintained at Park Place Jaguar in the future. Clearly we will encourage friends who may be in the car market to take their business to Park Place knowing they will have the best buying experience possibly. More

Paul was great to work with. Very helpful and knowledgeable. Kept us well informed and made the purchase an easy transaction. I would recommend the dealership and Paul very highly. Great Job! knowledgeable. Kept us well informed and made the purchase an easy transaction. I would recommend the dealership and Paul very highly. Great Job! More

We purchased the new Jaguar F Type S When I came to car We purchased the new Jaguar F Type S When I came to car dealership, it was to appease my husband. He kept showing me the Jaguar commercials. When We purchased the new Jaguar F Type S When I came to car dealership, it was to appease my husband. He kept showing me the Jaguar commercials. When we arrived, my husband told Paul that the "deal was in his hands" Paul showed us all of the F Type cars in inventory. There was an exceptional selection at Park Place. Paul took me for a 45 minute test drive, During that time, Paul explained every system and every feature of this remarkable sports car. By the time we returned to the dealership, I was sold on the car. We took delivery less than an hour later. Great experience. No pressure sales. Just a friendly salesman showing off a vehicle he truly believes in. An article on Kelly Blue Book calls this car the first true sports car in fifty years. I believe it is. More