Jaffarian Volvo

Very good experience overall. Enjoyed working with John. Found him to be low pressure, knowledgable and personable. The car I came in for was not on the lot when I swung in, bu Enjoyed working with John. Found him to be low pressure, knowledgable and personable. The car I came in for was not on the lot when I swung in, but he let me know when it arrived and put it aside so that it was there when I could come in. Great followup and demeanor. Will go back for the next one! More

Buying a car is probably one of the most stressful things you can do!! Which make! Pricing! Negotiations and finally the big decision! My sales person Jano made this process a pleasure instead of a nightm you can do!! Which make! Pricing! Negotiations and finally the big decision! My sales person Jano made this process a pleasure instead of a nightmare. Honest, informative and helpful are just a few words to describe my experience with him. I’d recommend you check out Jano and his dealership before you make any buying decisions. A pleasant experience. I love my Volvo. Thanks Jano. I’ll be back for sure for my next one. Sandy More

Incompetence or shady business practices? In short, Jaffarian failed to meet the standard of care under TJ20803.20.0 to properly diagnose an issue under warranty. Rather than admitting the In short, Jaffarian failed to meet the standard of care under TJ20803.20.0 to properly diagnose an issue under warranty. Rather than admitting they made a mistake, they lied to me more than once and the GM dismissed my request for Good Will warranty with a sarcastic and arrogant response. Jan. 2023, car was brought to Jaffarian for vibration at highway speed. Car was under warranty. They blamed vibration on 1 “tire not compatible with car” (tires were brand new OEM Pirelli Scorpion and the problem existed before the tires were mounted); 2 three of four tires were mounted backward (true, but that is traction issue and does not cause vibration), and 3 one tire was warped (untrue, tires were brand new and the condition existed before the tires were replaced). When confronted, Jaffarian said “I don’t know what is the causing the vibration.” I was charged over $400. Feb 2023 - all four tires were replaced, rebalanced, and wheels aligned as a precaution. Vibration persisted. Apr 2023 - brought car to indy shop. Checked all parts including suspension, bearings, tie rods, boots, etc. Wheels aligned and balanced. Vibration persisted. May to Aug 2023 - continued to drive car as I needed it for work and was frustrated to spend money on issues that couldn’t be identified by a dealer. Jun 2023 - warranty expired. Sep 2023 - brought car to another indy shop to evaluate. Checked all parts including suspension, bearings, tie rods, boots, etc. Could not identify issue. Vibration persisted. He recommended another indy shop. Oct-Nov 2023 - brought car to indy shop. Mechanic said he didn't even have to look at the car and based on the history it was likely the drive shaft “which is a known issue with Volvos and is covered under warranty.” I found Technical Journal TJ 20803.20.0 from Mar 2019, identifying the process to evaluate vibrations at highway speeds. Determined process was not followed in Jan 2023 as they did not continue to evaluate after road force balance and made excuses instead. Brought car to Jaffarian and told them it was drive shaft based on TJ 20803.20.0. Jaffarian conducted diagnostic evaluation according to the TJ 20803.20.0 and confirmed the issue was the drive shaft. They refused to cover under the warranty even though the issue was identified under warranty in Jan 2023 and TJ 20803.20.0 was not followed. I requested coverage under a Good Will Warranty. The Service Manager, Jonathon, said he was not authorized to do that and would submit a ticket to Volvo N.A. and I should expect a response in 2 to 5 days. Ticket was never submitted and he never called back. I checked in two weeks later and he said he would reach out to Volvo. He did not. Jonathon lied about submitting a ticket and lied about not being able to authorize a Good Will Warranty. Volvo Service Manager Bulletin titled “New Volvo Goodwill Self Authorization Program”, dated Nov 16, 2022 authorizes dealerships to make their own decisions on Good Will warranties. Nov 2023 - reached out to GM Gavin Jaffarian hopeful that as GM he would have a more objective view than SM covering his tracks. Jaffarian’s response was “I wouldn't trust anyone who diagnoses with a crystal ball [referring to the indy shop that correctly diagnosed the issue].The vehicle never came back after the balance until 11 months later, sorry.” He dismissed my request for a Good Will warranty b/c an indy shop correctly diagnosing the problem without having to see the car (verified in October 2023 by Jaffarian service team) and his incompetent staff could not. Spent my own money to diagnose. Dec 2023 -reached out to Volvo NA myself and submitted a ticket. Within 3 days VNA told me they spoke with dealer and to set an appt. I did and when I called to confirm that it was covered under warranty, they said no. Waste of time. I apologize to woman that I lost it on at the end. I was friendly up until that point but it all boiled over. More

At the end of every lease, Hysen Mehmeti and his Jaffarian team always find the right new Volvo for our family's needs. Negotiations are always cordial and straightforward. Volvo Specialist Harut Ye Jaffarian team always find the right new Volvo for our family's needs. Negotiations are always cordial and straightforward. Volvo Specialist Harut Yesayan provided concierge delivery assistance at the highest level of personal and professional care. We will continue to rely on the Jaffarian family for all our automotive needs. The automotive world is consolidating into impersonal mega-groups of dealerships. It’s a rewarding experience to do business with a family-owned dealer that has served the same community for decades. More

Sold me a used car with missing trim. The day I received the car the bumper fell apart due to the lack of the trim, damaging the belly pan. “The car did not fail on your test drive or dur The day I received the car the bumper fell apart due to the lack of the trim, damaging the belly pan. “The car did not fail on your test drive or during our delivery, you must have hit something” Dealer photos showing the missing trim and proved them that it was missing by other photos of the same car at other dealerships. ……. 2/10 on customer service. I got the typical “you own it now” type of treatment, even when I proved they sold a car with MISSING PARTS! More

Helpful Responsive Knowledgeable about product Good inventory Sales team not to aggressive Deal with motor.vehicles so vehicle already inventory Sales team not to aggressive Deal with motor.vehicles so vehicle already More

Third purchase at this dealership. Had been shopping for at least 6 months for my most recent purchase; visited several dealerships for CPO inventory. Kept coming back to Jaffarian, a Had been shopping for at least 6 months for my most recent purchase; visited several dealerships for CPO inventory. Kept coming back to Jaffarian, as their staff are the most responsive, knowledgeable and attentive. The sales team, management and business office were all exceptional to work with. Would come back again. More

I found a vehicle i was interested in listed on their website (a 2020 XC90). I sent an email and called to confirm the car was available for test drive. A got a call from their inventory manager who told website (a 2020 XC90). I sent an email and called to confirm the car was available for test drive. A got a call from their inventory manager who told me they would not sell me the car unless I paid all cash because they didn’t want to file a lien on a car registered in a different state (the dealership is in MA and I’m in PA, so it’s not exactly the other side of the planet). I’be been buying cars for 30 years in various states and have never heard of such a ludicrous policy. Bad management. More

Excellent sales experience. It is never easy negotiating trade-ins and purchase price. The salesmen were respectful and willing to listen to my concerns and offers. Of course, t It is never easy negotiating trade-ins and purchase price. The salesmen were respectful and willing to listen to my concerns and offers. Of course, the dealership must make a profit but I was treated fairly and with respect. This is the 2nd Volvo S60 that I purchased from Jaffarian. My first experience was in 2017 (excellent then so I returned for my next car). I had all my service done there over the past six years and was delighted with their expertise! I highly recommend Jaffarian Volvo for sales and service....outstanding all around. A special "thank you" to the financing manager who was involved in my transaction. He was a delight to work with! Thank you all at Jaffarian! More

Personal was very friendly and helpful. Provided options. Thought I only needed 40k miles services but end up changing tires and doing break work. From experience from other Volvo dealers, Provided options. Thought I only needed 40k miles services but end up changing tires and doing break work. From experience from other Volvo dealers, Jaffarian never gives the car back completely clean . Not that my car was dirty but I've had better service elsewhere. More