Jaffarian Toyota

My husband and I went to Jaffarian to test drive a new Toyota. After being pleasantly greeted by the sales associate, we went on a test drive. I went into the dealership after the test drive to get an i Toyota. After being pleasantly greeted by the sales associate, we went on a test drive. I went into the dealership after the test drive to get an idea on the price of the car, and it took me over three hours to get an actual answer from the sales manager. During that time, we met Mr. Jaffarian. He was nice enough to us, but we noticed that he berated the sales representative in front of us. We also noticed that other employees treated each other disrespectfully. It was completely inappropriate and unprofessional, and if they had issues, it should have been handled behind closed doors, not in front of the customers. We had an EXTREMELY difficult time getting a quote on the car, and they made it difficult for us to leave. We were up front with them that we wanted to think it over and possibly test some other cars to confirm our choice. We were very pressured to complete the sale "immediately." While I can say that the sales staff, manager, and Mr. Jaffarian were all plesant to work with, I was not happy with the fact that it took us over 3 hours to get a real idea of what the car costs. If you choose to go there, plan on doing extensive homework beforehand to know what you should be paying. In addition, you will have the pleasurable experience of a HIGH PRESSURE sales environment. I know that I will NEVER be going back. More

I had front wheel bearings replaced on my 1998 Toyota Tacoma at this service center. After 5,000 miles my right front tire almost fell off going 65 miles an hour. I hear a bang and then a loud rubbing no Tacoma at this service center. After 5,000 miles my right front tire almost fell off going 65 miles an hour. I hear a bang and then a loud rubbing noise. I made it safely to the nearest Toyota service center. The cause was the cap covering the wheel bearings was missing and the installation of the wheel bearings questionable. I had intensive damage to the front end because of this issue and luckly, I was not killed on the Interstate. At this writing, Jaffarian will not stand behind their work or reimburse me for this repair bill. Ron was very pleasant and seemed willing to address the repairs, however, the owner makes the final decision. The owner promised to call me within a week, three weeks ago. More

The manager of the service dept, Marc Jaffarian is very rude and unprofessional. After years of my purchasing cars from Jaffarian's, Marc Jaffarian refused to give an estimate on body work without a writt rude and unprofessional. After years of my purchasing cars from Jaffarian's, Marc Jaffarian refused to give an estimate on body work without a written commitment to have the work done. Why would anyone agree to have work done, FIRST, without knowing the cost? I think he tries to milk insurance claims! He also jacks up the charge to insurance companies for car rentals given while servicing your car.<br>Jaffarian's only saving grace is in the sales department. His name is JC. I'm not sure if he is still with them. More