Jacky Jones Ford of Sweetwater - Service Center

Jacky Jones Ford Lincoln Dealership I have leased 3 vehicles from Jacky Jones in Sweetwater since moving to Tennessee in 2016. Two Edge SUVs and my latest, a Ford Ranger. All 3 have bee I have leased 3 vehicles from Jacky Jones in Sweetwater since moving to Tennessee in 2016. Two Edge SUVs and my latest, a Ford Ranger. All 3 have been serviced and maintained at this dealership. The service is prompt and handled very professionally. The Ranger was just in for a recall for the blower motor. The service department arranged for the part to be available for replacement and the vehicle was returned quickly. They also have a facility for routine maintenance of vehicles separate from the repair area. This is very convenient for oil changes, etc. More

transmission Quick efficient service ,they resolved the problem. Danny took the time to make my stay in the waiting room as short as possible, everything went well Quick efficient service ,they resolved the problem. Danny took the time to make my stay in the waiting room as short as possible, everything went well. More

F-150 I don't live in the area of this dealership yet they went out of their way to help me find exactly what I was looking for and made it easy to purchase I don't live in the area of this dealership yet they went out of their way to help me find exactly what I was looking for and made it easy to purchase! They also made it super easy for me to get the truck! More

wheel alignment job at Jacky Jones Since my car is well past warranty period, I shopped around for the cost of wheel alignments. Jacky Jones was the least expensive even including a sp Since my car is well past warranty period, I shopped around for the cost of wheel alignments. Jacky Jones was the least expensive even including a special ball joint for the front right wheel that required an adjustment beyond the range of the original ball joint. And they were fast. And they gave me complete detailed data, before and after the alignment. Their new Quick Service is great, they even have USB outlets along a bench where you can charge your phone while you watch the technicians work. More

Quick Service Had a good experience at the new quick service center. Had an oil change and tire rotation was in and out of there in record time. Liked not having to Had a good experience at the new quick service center. Had an oil change and tire rotation was in and out of there in record time. Liked not having to make an appointment, was more convenient for me. More

Efficient and Professional Mike Pitts is the epitome of customer service and exceeded my expectations. While having some minor delays with the install process they communicated Mike Pitts is the epitome of customer service and exceeded my expectations. While having some minor delays with the install process they communicated well throughout the entire process and got it right which is why I choose to have most of my add on goodies installed at the dealer. I'm in the process of making .my new 2018 F-150 XLT Sport 5.0 Coyote beast my own :-) Gary aka Sparky Out! . More

Jackie Jones Had a great experience with Jackie Jones Ford in Sweetwater. From sales to the service department everyone one was helpful and very informative. I w Had a great experience with Jackie Jones Ford in Sweetwater. From sales to the service department everyone one was helpful and very informative. I would definitely look to them again for my next purchase. More

Great experience Kathleen Lisa was great to work with as well as the whole staff. I would definitely recommend this dealership. They made the whole experience great. Kathleen Lisa was great to work with as well as the whole staff. I would definitely recommend this dealership. They made the whole experience great. More

Jacky Jones Service After making an appointment, they always send you a confirmation and then a reminder. Personnel is courteous and knowledgeable. Service is on time and After making an appointment, they always send you a confirmation and then a reminder. Personnel is courteous and knowledgeable. Service is on time and they are attentive to your needs, Have been going to them for over 11 years. More

very good Dealer ran test for NTHSA recall, found no problem existed, did courtesy check, no issues, took less than 1 hour, thanks Jacky Jones Ford/Lincoln Dealer ran test for NTHSA recall, found no problem existed, did courtesy check, no issues, took less than 1 hour, thanks Jacky Jones Ford/Lincoln More