Jacky Jones Ford of Sweetwater - Service Center

The crew in the Quick Service Dept are always terrific. Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos ac Lori Boles represents what every sales person should aspire to be. Truly appreciated the mobile service to update onboard SW in my driveway. Kudos across the board. More

Had an appointment and didn’t have to wait very long. Bart was great in the service department. Bart was great in the service department. More

Thank you for working me in. Still a hesitation between 30 and 45. , but I really appreciate your help. Still a hesitation between 30 and 45. , but I really appreciate your help. More

I recently had recall work done. Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great commun Mr. Littleton in the service department was fantastic to deal with. I take both my Ford vehicles here, and always receive great service, great communication, and things are done right the first time. More

I obtained an appointment quickly and was in and out in no time, great service no time, great service More

Jones Ford Sweetwater, TN Quick Lane center. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Took my F150 (51,000) actual miles in for the following. Service requested; service wanted/needed list was handed to service agent in writing. Main reason for service - Parasitic Drain. Draws 0.14A,=dead battery in 14-16 hrs. New Battery. Work order handed to service agent. 1.50K service and Inspection. First time F150 in a shop. 2.Engine Tune up. Really didn’t need it but since truck was in shop. 3.Rotation Noise under carriage, rotation nose like something rubbing against something? 4.Parasitic Drain. Battery goes dead in about 14-16 hours after parked. This was #1 service needed. 5.Inspect/check brakes, steering, rotate tires if needed. 6.Gasoline smell when leaving truck. Noted that parasitic drain was needed to be fixed. They installed a new $200 battery instead.I had them remove it and reinstall my 6 month old battery. Actual Service preformed, that I am aware of, Nothing but a $975.50 engine tune up. Jacky Jones Ford shows no time spent on 1-3-4-5-6 . I'm sure there wasn’t any free service time given. I explained up front that the parasitic drain was serious for me. #4 that was the reason I was there. More

Completely courteous and professional. The entire experience was very pleasant. I would recommend them to my friends The entire experience was very pleasant. I would recommend them to my friends More

Number one, Steve Croft did a major overhaul on my transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah C transmission. I haven't felt a transmission this strong since my 1976 Oldsmobile with a police special package when I was a deputy sheriff. Isiah Crowder did a complete rear axle replacement and changed all bearings and seals, setting the ring and pinion clearances to factory spec. Awesome job. Additionally, Cyrus Robinson installed a new cooling fan and sensor, and while under the hood, left it cleaner than when I dropped my Town Car off for the repairs. Steve Raper, the Service Manager, is certainly the best shop foreman I have ever delt with. Lastly, Bart Littleton, my service advisor, was excellent in all aspects of scheduling and coordinating the repairs with me. Highly recommend Jacky Jones Ford of Sweetwater's service department. More

I was not pleased with their service department at all. To start with I made an appointment 3 weeks out. Britney stated could not work me in. So at my appointment time I was told that it was for the day be To start with I made an appointment 3 weeks out. Britney stated could not work me in. So at my appointment time I was told that it was for the day before. So I left it, when I called they said they could not work it in until the next day. Britney called and told me that the repairs were going to cost 8,000 dollars. So I refused the work and picked it up the following day. They charged me a total of 234.00. I thought that was a little steep since they did not do any work. Thank you for your time. Kathy Mcreynolds. More

Great service department! Steve Raper, Bart Little and the service technicians provide excellent customer service and the technicians preform superior repair service! Steve Raper, Bart Little and the service technicians provide excellent customer service and the technicians preform superior repair service! More