Jacky Jones Ford of Sweetwater

Ford recall The service department made a timely appointment for me to bring in my Ford Escape. After they found a potential problem that needed parts they gave The service department made a timely appointment for me to bring in my Ford Escape. After they found a potential problem that needed parts they gave me a new Escape to drive. They kept me informed of the progress and took care of the problem. More

spare tire does not fit the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right, the spare tire in our exployer did not fit , jacky jones would not make it right, only told me I would have to order a new one, that is not right, More

Jacky Jones Ford Lincoln Dealership I have leased 3 vehicles from Jacky Jones in Sweetwater since moving to Tennessee in 2016. Two Edge SUVs and my latest, a Ford Ranger. All 3 have bee I have leased 3 vehicles from Jacky Jones in Sweetwater since moving to Tennessee in 2016. Two Edge SUVs and my latest, a Ford Ranger. All 3 have been serviced and maintained at this dealership. The service is prompt and handled very professionally. The Ranger was just in for a recall for the blower motor. The service department arranged for the part to be available for replacement and the vehicle was returned quickly. They also have a facility for routine maintenance of vehicles separate from the repair area. This is very convenient for oil changes, etc. More

transmission Quick efficient service ,they resolved the problem. Danny took the time to make my stay in the waiting room as short as possible, everything went well Quick efficient service ,they resolved the problem. Danny took the time to make my stay in the waiting room as short as possible, everything went well. More

Second purchase of a new Lincoln from Billy Guyton. I had moved three hours away from Jacky Jones but still preferred to deal with Billy on this purchase, as well as Caren Krolik. Both are pleasant, eas I had moved three hours away from Jacky Jones but still preferred to deal with Billy on this purchase, as well as Caren Krolik. Both are pleasant, easy to work and knowledgeable. Could not have been better. More

F-150 I don't live in the area of this dealership yet they went out of their way to help me find exactly what I was looking for and made it easy to purchase I don't live in the area of this dealership yet they went out of their way to help me find exactly what I was looking for and made it easy to purchase! They also made it super easy for me to get the truck! More

wheel alignment job at Jacky Jones Since my car is well past warranty period, I shopped around for the cost of wheel alignments. Jacky Jones was the least expensive even including a sp Since my car is well past warranty period, I shopped around for the cost of wheel alignments. Jacky Jones was the least expensive even including a special ball joint for the front right wheel that required an adjustment beyond the range of the original ball joint. And they were fast. And they gave me complete detailed data, before and after the alignment. Their new Quick Service is great, they even have USB outlets along a bench where you can charge your phone while you watch the technicians work. More

Quick Service Had a good experience at the new quick service center. Had an oil change and tire rotation was in and out of there in record time. Liked not having to Had a good experience at the new quick service center. Had an oil change and tire rotation was in and out of there in record time. Liked not having to make an appointment, was more convenient for me. More

Efficient and Professional Mike Pitts is the epitome of customer service and exceeded my expectations. While having some minor delays with the install process they communicated Mike Pitts is the epitome of customer service and exceeded my expectations. While having some minor delays with the install process they communicated well throughout the entire process and got it right which is why I choose to have most of my add on goodies installed at the dealer. I'm in the process of making .my new 2018 F-150 XLT Sport 5.0 Coyote beast my own :-) Gary aka Sparky Out! . More

Jackie Jones Had a great experience with Jackie Jones Ford in Sweetwater. From sales to the service department everyone one was helpful and very informative. I w Had a great experience with Jackie Jones Ford in Sweetwater. From sales to the service department everyone one was helpful and very informative. I would definitely look to them again for my next purchase. More