Jack Hanania Buick GMC

I left the service department after paying a ridiculous amount of money on repairs only for it to BREAK DOWN a mile down the road. The service manager came out yelling loudly at me that it was all our faul amount of money on repairs only for it to BREAK DOWN a mile down the road. The service manager came out yelling loudly at me that it was all our fault, and charged me even more to fix the car. He was so demeaning that I literally say in their waiting room in tears with no one coming to speak with me. When I was called about my complain later, Mr. Council told me he would look into it and make it right, but then refused to return any of my contact attempts afterword. I will tell everyone I know not to go there. Belittling women and car repairs that dont last 5 minutes. Terrible. More

ZERO stars. Go elsewhere, buyer beware!! They will take every opportunity to scam/rip you off. Very deceitful, underhanded practices! The price they advertise Go elsewhere, buyer beware!! They will take every opportunity to scam/rip you off. Very deceitful, underhanded practices! The price they advertise is THOUSANDS lower until you get there. They seriously try to up sale things you don't need, not to mention including undisclosed fees. Oh and you cannot pay cash for the vehicle, it HAS to be financed, and it HAS to be to their choosing/interest rate. The finance officer was very condescending. We begin the electronic signature program, which was "having issues". Needless to say we didn't get a copy of the documents we signed. Several requests later, we STILL didn't get a copy.We left his office and returned to the showroom, where no one was! We literally had to stand and wait for the salesman to return, who handed us the keys and said "congratulations". We got ZERO introduction to our new vehicle and its functions. We really wanted this vehicle, or we wouldn't have agreed to the many alternative issues we encountered. We sent an email to Mr. Hanania Jr, who deferred to the New Car Sales Manager, who left us a pleasant voicemail, but never returned our call. That's been over a week ago. The only restitution we requested was the documentation of our transaction, which he did mail. Do yourself a favor and go elsewhere. There actually are good, honest dealers out there...just not this one!!! More

Not a trust worthy or professional service department. I had an issue on a new truck and after half a dozen visits, the fix was worse than the problem. I know there aren't many outstanding dealer service I had an issue on a new truck and after half a dozen visits, the fix was worse than the problem. I know there aren't many outstanding dealer service department, but this was my worst experience. I don't recommend. More

I would like to highly recommend Hanania Buick, GMC in St Augustine Florida. I had the best time with Mike Sabadosa, he is patient and listened to what I was looking for and together we made an excellent dec Augustine Florida. I had the best time with Mike Sabadosa, he is patient and listened to what I was looking for and together we made an excellent decision with a Buick Enclave. Mike is very knowledgeable about the vehicles and the buying process, very organized and the complete process was under 4 hours. That included financing, plates, registration, detail prep and gas for the new car. If you are in the area stop and ask for Mike, he will work for you and get you a great deal. More

I have nothing but praise for this dealership. I got a good reliable vehicle with low mileage. There are tools available to you to ensure that you’re making an informed purchase as far as the cond I got a good reliable vehicle with low mileage. There are tools available to you to ensure that you’re making an informed purchase as far as the condition of the vehicle. Carfax, self inspection., etc. They out every vehicle through a 121 pt. Inspection before listing More

Bought a vehicle from them and reside out of state. Same day I purchased I had valve stem issues on tire and ultimately had to replace the tire at a local tire shop due to a compromised tube. Then I dr Same day I purchased I had valve stem issues on tire and ultimately had to replace the tire at a local tire shop due to a compromised tube. Then I drove home. I sent video to sales manager proving the issue and to get reimbursed. Same week i had transmission issues had to fix that. Once that happened I was ghosted for 2 weeks. Their response “you have a factory warranty, just take it to another dealership”. Once they get the sale they don’t care about you. They will leave you high and dry with a pre existing problem they should have fixed. Then they will lie to you until you get tired of contacting them and getting voicemails. Nothing was done about it. They do not care about you. They only care about your money. More

STAY AWAY. Walked away from a used truck deal because these people are lairs. Tried to jack the price up by 3 grand for muffler polish and a blinker fluid acc Walked away from a used truck deal because these people are lairs. Tried to jack the price up by 3 grand for muffler polish and a blinker fluid accessories package. I told the con artist to remove that line and re write it and you would probably have a sale. They refused, I left. Bought a brand new truck about 20 minutes later from another dealer. Just tell the truth that the price is 46. Not 43 plus 3k worth of crap that nobody would/should ever buy. I was interested at 43. Not for 46. These liars give car salesman's a bad name. More

Out of Towners beware! My wife and I were on our way to Port Canaveral when we started having car trouble. The front end of the car was shaking badly at 70-75 mph along wit My wife and I were on our way to Port Canaveral when we started having car trouble. The front end of the car was shaking badly at 70-75 mph along with some sputtering to the point I had to pull over and have it towed to Jack Hanania Buick GMC. No check engine light came on. I spoke with Daniel from the service department who ensured me they will take care of it while we were on vacation. After having the car for about four days and no response from anyone I decide to call and check the status of the vehicle. I spoke with a different service advisor and he told me that we had to rebuild the engine on a 2018 Chevy Malibu that have been running fine for the last five years. The service advisor told me the cost to repair the vehicle was $ 14,000. So I said nope I'll take it to another dealership. I loaded the vehicle on a trailer and brought it back to GA to my local dealership. My local dealership did a diagnosis on the vehicle and told me only repairs I needed were tires and an alignment. No issues with the engine, head gaskets, or turbo all which Jack Hanania said needed replacing. Beware of this dealership especially if you are from out of town. More

Full brakes, rotors, etc. front and rear. 3000 miles later front brakes froze up and turned the pads to ashes. $915.00 later back on the road again. The not our fault response front and rear. 3000 miles later front brakes froze up and turned the pads to ashes. $915.00 later back on the road again. The not our fault response was not expected. No help from GM ither per Chicago dealer. So sorry, your work was done out I f state. More