Jack Ellena Honda

Good overall They were able to get my 100K service done in 24 hours without an appointment. They called me before doing anything not included in the base price of They were able to get my 100K service done in 24 hours without an appointment. They called me before doing anything not included in the base price of the service and called again when my car was done. The only bad thing was that they called my wife the first time instead of me, even though I gave them my cell number to call when I dropped it off. More

Good experience, but could be improved I had a good experience working with the people there overall, they are generally kind and accommodating, particularly Kylee (the salesperson who help I had a good experience working with the people there overall, they are generally kind and accommodating, particularly Kylee (the salesperson who helped me through the process). I found a car that I really like and that works well for me for a decent price, and they were willing to work with me on some issues I was having with my bank. The main problems I'm having are with some things that should have been taken care of before I purchased the car, such as deep scratches to the car and other cosmetic damage, as well as low air pressure on the tires and lack of windshield wiper fluid (which were supposed to be checked in the pre-inspection). However, when I took it in, they took care of it for me, I just had to go back a couple of times to get it all taken care of. I was also unimpressed with how one of the managers (I presume) was talking to new employees when I was waiting for some fixes to be made to my car, so they could definitely improve on how they treat their salespeople and other employees. More

First Rate Dennis and his staff are superb . . . personally attentive and skilled in applying the best service I have ever experience in 50+ years as a driver. Dennis and his staff are superb . . . personally attentive and skilled in applying the best service I have ever experience in 50+ years as a driver. More

10-Year Jack Ellena Customer I have been a Jack Ellena Honda customer for 10 years, having purchased three vehicles from them. The dealership & the service center treat me as a va I have been a Jack Ellena Honda customer for 10 years, having purchased three vehicles from them. The dealership & the service center treat me as a valued, long-term customer, always addressing me by name, remembering details over the years, etc. They squeezed me in for 4-tires replacement for this last visit. I called at 11 am, & my vehicle was done by 3 pm. More

2018 CRV I most appreciated gathering information via email with Lucas Dell. That was what appealed to me of the 5 dealerships I contacted initially. Ariel was I most appreciated gathering information via email with Lucas Dell. That was what appealed to me of the 5 dealerships I contacted initially. Ariel was very helpful and knowledgeable. If she was unsure, she got the answer right away. I appreciated that Jack Ellen’s staff set up the phone and special door-locking characteristics to my specifications, Staff was always checking on me if I had to wait for any reason. There must have been 7 different people who helped in some way, including the owner coming out to offer congratulations. I have never had a minute of trouble with past Honda’s, so I look forward to several years’ safe and carefree driving. I also anticipate great service when I come in for check ups, oil changes, etc. it was fun to be Ariel’s first sale. More

Fast and convenient .good experience and great customer service. Service person was polite and took time to explain future service my car was going to need, and cost invo .good experience and great customer service. Service person was polite and took time to explain future service my car was going to need, and cost involved. And a warm cookie to munch on while I waited.. perfect! More

Always know what to expect. I have had all of my service work performed at Jack Ellena. They do an excellent job explaining what will be done and what it will cost. I have had all of my service work performed at Jack Ellena. They do an excellent job explaining what will be done and what it will cost. More

Very friendly and accommodating. I had to change my original day and time, no problem. I had gone there three days earlier, A light came on, so I asked the dealership why the light I had to change my original day and time, no problem. I had gone there three days earlier, A light came on, so I asked the dealership why the light came on. He explained and I went on my way. More

Quick, friendly and stress free After several bad experiences with other dealerships, I drove an hour to visit Jack Ellena in Lawrence and was blown away by the team and their incred After several bad experiences with other dealerships, I drove an hour to visit Jack Ellena in Lawrence and was blown away by the team and their incredibly professional and friendly attitude. It was like no other car buying experience I’ve had. Luke was very knowlegeable, respectful and made the whole process fun. He definitely earned my business from now on. More

Clearly not valuing my time When I purchased my new vehicle (which was a great experience), I also chose several accessories to add to the vehicle. I was told that parts generall When I purchased my new vehicle (which was a great experience), I also chose several accessories to add to the vehicle. I was told that parts generally take 24 hours to come in and to anticipate 4 hours for installation (likely would be 3.5 hours but, just in case, plan for 4 hours). A week later I hadn’t been notified of the parts coming in so called and was ultimately scheduled to have the accessories installed 11 days after purchasing the vehicle. So I brought in the car and settled into the waiting room with activities to pass the time. After 4.5 hours of waiting, I inquired when I might expect to be back on the road. I was told they were on the 3rd of the 3 accessories so shouldn’t be much longer. After 6 hours of waiting, I was told (1) they were still working and it would be at least another 45 minutes and (2) the service manager had warned the salesperson this would take 1/2 a day. As I was rather ticked at this time so decided I needed to walk away so notified the service department I would be going for a walk and would be back in 45 minutes. I’ve now been back for 15 minutes and, shockingly, 7 hours into this “half-day” project the car still isn’t ready. I’m not sure how a business can run with this level of incompetence but they’ll be doing so in the future without my business. More