Jack Ellena Honda
Lawrence, KS
759 Reviews of Jack Ellena Honda
Service department Took my vehicle in for a oil and filter change and tire rotation. During the 100 point inspection the tech found a dirty air filter and cabin filters. Took my vehicle in for a oil and filter change and tire rotation. During the 100 point inspection the tech found a dirty air filter and cabin filters. I had the cabin filters which they changed and had the air filter changed also. I have always had great customer service at Jack Ellena Honda.and very reasonable prices for the work done. I recommend them highly. More
Not good service for older cars I serviced my 2008 Fit here regularly for the first seven years. Two years ago I paid for a tire rotation which was not performed. I know this because I serviced my 2008 Fit here regularly for the first seven years. Two years ago I paid for a tire rotation which was not performed. I know this because the tire had a slow leak. Jack Ellena Honda said I had a nail close to the rim of that tire and would have to have it replaced. I declined, as the tire was under warranty elsewhere. The tire shop ordered a replacement. When it came in, they found the old tire was patchable and I have put another 15,000!miles on it since with no problems. Recently I brought the misfiring car in for diagnostics, which cost $70. The replacement part, a coil, was estimated at $335 plus “shop charge.” We purchased an OM coil for $65 at a local auto parts store and installed it within 15 minutes. I’ve been bombarded with trade-in offers and uninvited solicitations from salespeople while in the Jack Ellena waiting room. When the time comes to trade in my car, I’ll look for a dealer that will take care of us for the next 10 years. More
Jack Ellena Experience I had a great experience at Jack Ellena. The sales people were friendly and knowledgeable. I would recommend Jack Ellena to anyone seeking a Honda. I had a great experience at Jack Ellena. The sales people were friendly and knowledgeable. I would recommend Jack Ellena to anyone seeking a Honda. More
Great Customer Service Thom and everyone at the dealership made the process painless and easy to understand. As a woman, we are stigmatized as not knowing what to ask or how Thom and everyone at the dealership made the process painless and easy to understand. As a woman, we are stigmatized as not knowing what to ask or how to navigate the experience but everyone at Jack Ellena Honda was great to work with and made sure I understood what I was signing. Will highly recommend to anyone looking for a car! More
Excellent They found the problem and fixed it in a timely manner. They were very friendly and helpful and explain every detail and answered all of my questions They found the problem and fixed it in a timely manner. They were very friendly and helpful and explain every detail and answered all of my questions. More
Great first time car buying experience! Chris was excellent and knowledgable about Honda as well as other cars on the market. He made my first time car buying experience easy and enjoyable, Chris was excellent and knowledgable about Honda as well as other cars on the market. He made my first time car buying experience easy and enjoyable, which I hear is rare! Thanks so much!! More
Easy and comfortable experience Thanks for making the purchase of my new truck easy and painless. Thomas Weik was extremely easy to deal with and he made the process pleasant from be Thanks for making the purchase of my new truck easy and painless. Thomas Weik was extremely easy to deal with and he made the process pleasant from beginning to end. More
Best auto dealership In 7 yrs dealing with Ellena Honda, & 9 cars later, I can’t imagine going anyplace else to purchase my Honda’s. Those are just my personal purchases, In 7 yrs dealing with Ellena Honda, & 9 cars later, I can’t imagine going anyplace else to purchase my Honda’s. Those are just my personal purchases, that doesn’t include several more cars my daughter & son in law bought from there. Great people, great dealership!!! More
Stellar team! Excellent experience with this dealership. I cane from out of state to purchase a vehicle. All the negotiations were completed online and honored by t Excellent experience with this dealership. I cane from out of state to purchase a vehicle. All the negotiations were completed online and honored by the team. The car was waiting for me. The process was easy and took all of an hour! Thanks to Chris, Koltan, and Victor for making the process smooth and fun! More
Used Vechile Purchase Outstanding service and professionalism. I highly recommend this dealer and both Ryan and Chris in Sales. They made the experience enjoyable. They Outstanding service and professionalism. I highly recommend this dealer and both Ryan and Chris in Sales. They made the experience enjoyable. They even went the extra mile by adding air to my sons car tires after I mentioned the low air pressure light came on during the drive to the dealership. More