J.D. Byrider

To Whom It May Concern, My name is Ronald W. Poythress, and I am requesting immediate assistance regarding a serious and unresolved issue with a 2014 Chevrolet Silverado 1500 that I purchased Poythress, and I am requesting immediate assistance regarding a serious and unresolved issue with a 2014 Chevrolet Silverado 1500 that I purchased from the Charlotte, NC J.D. Byrider location on May 31, 2025. My family has had multiple positive experiences with J.D. Byrider. My wife previously purchased a Nissan from the Charleston, WV location, and we later bought a Jeep Patriot there as well—both excellent vehicles. Because of this history, I felt confident purchasing from the Charlotte dealership when I saw a 2018 Chevrolet truck listed online. Although the 2018 model sold before I arrived, I proceeded with the 2014 Silverado knowing it came with your warranty and that J.D. Byrider advertises outstanding customer service. Financial Details To complete the purchase, I traded in my Jeep Patriot, paid $1,500 cash, and financed $4,000 over 5 weeks, bringing my total down payment contribution to $6,500. Including out-of-pocket repair and towing costs, I now have $9,175 invested into a truck that I had for less than 90 days. Mechanical Failures & Safety Incident During my short ownership, I experienced multiple mechanical problems: • Week 1: The battery failed—truck would not start. • Later: I paid $300 to have the truck towed in due to a bad starter, plus a $50 service fee. • Shortly after: I paid $175 for another tow because the wire on the replacement starter burned in half due to being improperly tightened during installation. Finally, while traveling to visit family, the truck caught fire on Fancy Gap Mountain. I was able to extinguish it before total loss, but the vehicle was severely damaged. I paid $800 to have it towed to the Charlotte Byrider service department. After a month of calling with no updates, I was finally told the vehicle was being declared totaled. Another month later, I was informed I still owe $2,500 to the finance company—despite the truck being gone, undriveable, and owned for less than 90 days. Communication Issues I have attempted to contact the General Manager multiple times with no response. I have been in contact with Dan in Finance, who stated he has sent emails to management with no replies. Important Safety Note I have documentation from Chevrolet regarding a factory recall related to the exact fire issue this truck experienced. Request I am urgently requesting assistance and a resolution. I am a business owner and need a full-size truck More

This dealership is the worst they will lie and know about your life history if they could!!! Dan is a very rude person!!! His communication is crazy! I should have listened to that lady who works there she w your life history if they could!!! Dan is a very rude person!!! His communication is crazy! I should have listened to that lady who works there she warned me!! I didn’t listen! Please don’t get in business with these people! More

I purchased an Explorer on March 23, 2024. We got approved and was excited to have a car. We were reassured that "they only buy certain makes and models that are known for not having many We got approved and was excited to have a car. We were reassured that "they only buy certain makes and models that are known for not having many issues. That's why we can offer the service warranty. Otherwise it would bite them in the butt and they eat all of the cost." So the 45 minute process turned into 5 hours. we signed and drove off. And that very next day the check engine light came on and my heart sank. I live an hour away from the dealership. We got the code read and saw it was the thermostat in the engine. We brought the car up there, left it over night and picked it up the next afternoon. I turned the car on and noticed they programed my key so that I could not drive over 80mph and if I hit 70mph it would start dinging saying I was nearing max speed. That was very annoying driving on 485. They also made it that I could only listen to radio at half volume. If the passenger seat was holding my bag it thought it was a person and I could not listen to my radio until I either removed it or buckled it in. I called and they said that service department had the administrative key and needed to bring it in for them to adjust it. They should not be able to control how I want to drive my vehicle. Moving on besides that. The day after the repair the engine starts overheating so I pull over and it is spewing anti freeze everywhere. I called and have to have it towed again so twice in one week for repair. I call the finance department and tell them I no longer want the vehicle and want to cancel the contract even if I have to eat my deposit. She begins to say we'll that is your prerogative because we are willing to fix it but we can't give any money back and yadda yadda. I said that is fine we will discuss it. I don't appreciate the misleading of selling "cars not known to have many problems" to having a repair every two days. I refuse to sink my hard earned money into a pit. I will have lost more money dealing with tows and travel and inconvenience they do not cover, then to cut my losses before that first payment hits. I'm giving it back and canceling my contract. Don't buy here. They sell for 3 times their value and high interest with bad quality vehicles. They prey on the desperate. My husband and I were paying $2000 a month on a rental car until we could buy one which drained our savings and left that as the only option. Now we have bought electric scooters to get us point A to B so we can save that 2000 and buy new. I should have listened to my gut when I wanted to buy new in the first place. This just put the icing on the cake. I will Never come here ever again and I will tell others not to either. If I hear people mention this place, I will tell my horror story. And I know I'm not alone because when I brought the car in for service another two people with the same issue and one was there and bought a car the same day I did. Do not be fooled by the persuasive talk. They are just good at their jobs. More

I just purchased me an explorer. The sales woman Taylor was awesome she went above beyond to get me riding. She was kind and I felt like she really cared about my situation. The whol The sales woman Taylor was awesome she went above beyond to get me riding. She was kind and I felt like she really cared about my situation. The whole crew made me feel like I was there family. Great saleswoman Taylor I definitely refer people to them and make sure you ask for Taylor she’s the best More