J.B.A. INFINITI of Ellicott City

This is my second vehicle from JBA. Their new facility is very nice, with more of a true luxury-brand feel. The staff is engaging, and their inventory selection is impressive. is very nice, with more of a true luxury-brand feel. The staff is engaging, and their inventory selection is impressive. More

Everyone went out of their way to get me exactly what I needed. I can not say enough great things about this dealer. I drove 2 hours to get there and did not mind one bit due to their service. I would tell needed. I can not say enough great things about this dealer. I drove 2 hours to get there and did not mind one bit due to their service. I would tell everyone that if you want to buy an Infinity, go to this dealer, you will not be sorry. More

The people are friendly and go out of their way to help you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with th you out; the facility is brand new and offers internet connection, snacks, beverages, coffee, etc. And they give you a complimentary car wash with the service! More

By far, this was the best car buying experience I have ever had. If you are buying an Infiniti, do not go anywhere else. I found the entire staff at JBA to be friendly and professional and I was extremely ever had. If you are buying an Infiniti, do not go anywhere else. I found the entire staff at JBA to be friendly and professional and I was extremely pleased with the entire process. More

I initially intended to purchase one vehicle but ended up purchasing two based on the superior level of customer service provided to me. The high level of service did not stop when I left the lot with my veh purchasing two based on the superior level of customer service provided to me. The high level of service did not stop when I left the lot with my vehicles. Rich has been extremely helpful with concerns about both vehicles. He personally delivered the tags for one of my vehicles to my home because the temp tags were about to expire. It is based on his optimal customer service that I feel comfortable giving the dealership high ratings. More

I just wanted to express my appreciation for the EXCEPTIONAL service that I received at JBA Infiniti. My overall experience at JBA with the purchase of my car was very impressionable as a new cust EXCEPTIONAL service that I received at JBA Infiniti. My overall experience at JBA with the purchase of my car was very impressionable as a new customer. While this was not my first car purchase, I can say this was the best car buying experience ever. I appreciate Norma's overall decorum and patience with demonstrating the features of the car, as well her courteous manner in following up with me after the sale. Ricky's professionalism and business savvy with executing the sale are definitely worth mentioning. I would also like to express my gratitude to those who stepped in to assist when Norma or Ricky were temporarily unavailable. (Teamwork at its best.) I value that the process was not arduous and I did not have to spend unnecessary time at the dealer. The follow-up from the JBA Infiniti team after the sale will go a long way. More

My sales and service experience has been the best till date of all the car dealerships I've been to. I've not experienced the pressure tactics which are common among the car sales/service personnel in oth date of all the car dealerships I've been to. I've not experienced the pressure tactics which are common among the car sales/service personnel in other dealerships. More

Paige and Ricky were very helpful, friendly and enthusiastic throughout this whole process. They offered me a great deal, and made the whole car buying process easy and hassle free. Would recommend enthusiastic throughout this whole process. They offered me a great deal, and made the whole car buying process easy and hassle free. Would recommend them to anyone else looking to buy a car. More

The salesperson was excellent in all factors. I did have a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it a feeling of being belittled by one of the persons on the front desk. I dropped a paper off for Mr. Carr and the indivual read it and determined it was not important and I had to insist that he give the information to Mr. Carr. Later, that week when I returned the same rude person made a comment that I could not hear but see him turn to another person on the desk and that person smirked along with the subject of this paragraph. Upon entering I sat in the customer section and waited for Mr. Carr. I will not return as the car was for my wife not me. I have two so I am fine. More

JBA was fine on this transaction. Nothing outstanding. There were some e-mails where the salesperson called me by the wrong name. Overall, it seemed to take a bit longer than necessary to get the paperwo There were some e-mails where the salesperson called me by the wrong name. Overall, it seemed to take a bit longer than necessary to get the paperwork. Also, they did not deliver the car on time as originally promised. Small things but an only average impression. We had a previous very bad experience with this dealership when trying to purchase our previous Infiniti. We finally drove much further to Nationwide Infiniti and purchased the vehicle there. We decided to give JBA another chance because of its more convenient locaiton for us. We overall would rate the entire experience a 6 or 7 out of 10. More