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Island Buick GMC - Service Center

Staten Island, NY

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15 Reviews

15 Reviews of Island Buick GMC - Service Center

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February 17, 2023

Professional Knowledgeable Friendly environment Reliable service Accountable all of the Staff Extremely friendly To me They meet The Quality of Of Excellence I will be leasing my More

by Silver fox
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie. , Rob , Patrice , Bruce , Fred Christina
Feb 22, 2023 -

Island Buick GMC responded

Hi Silver Fox! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2022

I'm going to preface this with saying that I work in customer care and have for 15+ years, so I know full well how a good standing, paying customer should be treated. Today I took my husband's pick u More

by Bmparmigiani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea no one gave me a name
Nov 07, 2022 -

Island Buick GMC responded

Thank you for bringing this to my attention. I apologize for what you have experienced with your service with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bdefranco@statenislandbuickgmc.com. I look forward to speaking with you. Bruce Defranco General Manager

October 25, 2022

I found the staff to be very efficient and polite. My car was finishedwith in a timely manner, even without an appointment. The waiting area was accommodating,with complimentary coffee. All service wa More

by spppit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Island Buick GMC responded

Thank you for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!

August 22, 2022

I had written about them taking 4 weeks to a warranty repair, I finally got my truck back last Wed morning,it was into the 5th week. I got the truck back filthy, rocco said he cleaned it,it had greasy f More

by Rriganti
Recommend Dealer
No
Employees Worked With
Jackie was great, rocco not believable
Aug 23, 2022 -

Island Buick GMC responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Bruce DeFranco General Manager bdefranco@statenislandbuickgmc.com

June 10, 2022

Everyone pleasant but the wait even if you have an appointment it’s crazy ….what’s the sense in making an appointment More

by Perezn1217
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Frank Lopes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Island Buick GMC responded

Thank you for your feedback about the time taken to service your vehicle because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Bruce Defranco General Manager bdefranco@statenislandbuickgmc.com

Jun 10, 2022 -

Perezn1217 responded

Oil change shouldn’t be 2 1/2 hrs I made an appointment …. People have things to do and have other appointments …. All I have to say … Thank you

May 16, 2022

Friendly professional service and attention to detail. Staff concerned about your comfort while you wait for comprehensive service More

by Blue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqueline Murphy
May 16, 2022 -

Island Buick GMC responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

May 01, 2022

Staten Island Buick GMC is excellent and customer service is exceptional and they are very attentive. I would recommend them to everyone. More

by jackiemurphy2472
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqueline Murphy
May 02, 2022 -

Island Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 26, 2022

Service is good, but slow at times while they get parts in. Staff is friendly. More

by Hey you, can you hear me now?
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqueline; Lauren
Apr 26, 2022 -

Island Buick GMC responded

Thank you for your kind words for our staff, we appreciate it!

April 15, 2022

Very professional, kept me informed on what’s going on and how long for the wait time , very clean , staff a+ , More

by Onebadbee70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure who
Apr 18, 2022 -

Island Buick GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

April 14, 2022

Small but friendly and honest with their expectations. If they can't solve the problem, they reach out to corporate for you. They respond quickly to communication and want to please. I have 35,000 miles, More

by sstern1111@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob and Lauren in service
Apr 14, 2022 -

Island Buick GMC responded

Thank you for being our customer, we appreciate your kind words!

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