Island Acura

I brought my '04 TL over to Island Acura to make an appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a appointment to have some work done. There were two reps working the desk and I spoke to the skinny gentleman with the glasses and accent. He seemed a bit standoffish as I explained that my car's Bluetooth module wasn't working properly. He immediately started questioning whether it was my phone that was at fault. I explained that it had worked fine when new, but that it had recently started deleting my phone book, not connecting calls, not passing through my voice, etc. I also explained that I have no problems connecting my phone to Bluetooth on my home computers. He sort of continued to argue against my points and then proclaimed that he would have to connect a different phone to my car to see if it recognized it. At this point I explained that my phone would connect too, but nothing else. I went on to say that having the phone work repeatedly every time I get in the car is a very different situation then merely linking it successfully. He called in a service technician and I explained the situation, the tech (who was friendly) said that he would check the module itself -quite a different story from what the service rep said- and see if it was errant. With that cleared up, I thanked him as he went back to work and made an appointment to have this work done. When I inquired about loaner cars, the nasty rep told me there would be none for customers who didn't buy the vehicle at that dealership and that since I bought the car while living in Las Vegas, I was out of luck. When I mentioned it was in my Acura Care agreement that I get a vehicle, he said that perhaps down the road I could get one "once a relationship was established." Sorry, but that ship just sailed. Bayshore Acura is giving me a rental when I start my relationship with them Monday morning! More

I had a very good experience at this Acura dealership. The sales staff was friendly and helpful all at the same time...Best of all they helped me find my dream car....Thanks Island Acura for all your help The sales staff was friendly and helpful all at the same time...Best of all they helped me find my dream car....Thanks Island Acura for all your help and time. I love my new Acura RDX, its absolutely perfect, it has all the features that I wanted and more...I think my son is more fascinated about it than me. All and all we are both very happy to have a new vehicle thanks to the staff at Island Acura. More

Scheduled a test drive week in advance. Confirmed appointment day before. Upon arrival was not greeted and had to look for salesman. The "new" car I was interested in turned out to be a dem appointment day before. Upon arrival was not greeted and had to look for salesman. The "new" car I was interested in turned out to be a demo vehicle with 5000 miles on it. According to salesman car was used by wife of the dealership owner. I don't know what kind of person she is, but interior looked worse than prom limo after night of partying. Exterior of the car had visible scratches and markings. Overall car was dirty inside and out, dealership did not even try to prep it. Car was parked behind several other cars and had no gas in. It was impossible to even confirm the mileage, as "LOW GAS" warnings were all over the dash. Needles to say, test drive has not happened. Salesman proceed to low-ball the trade in and offered a laughingly high price for the "new" vehicle. Attempt at negotiations ended with salesman throwing his card on table with phrase "you want that price for you trade in, go sell it yourself". Save your time and look for other dealer in the area. More

Took me a while and visited many dealers and brands. Never pressured, always accommodating. On one visit when my sales rep was gone for the day, another rep spent 30 minutes explaining voice command and Never pressured, always accommodating. On one visit when my sales rep was gone for the day, another rep spent 30 minutes explaining voice command and navigation! Drove several models before deciding on the TL-AWD Tech. Our first Acura but, not our last. More

Greetings, Over the past 8 years I have purchased [2] Greetings, Over the past 8 years I have purchased [2] brand new out the box ACURA's. My experience was above board. No pressure, no hassle only Greetings, Over the past 8 years I have purchased [2] brand new out the box ACURA's. My experience was above board. No pressure, no hassle only helpful, friendly interaction with the Sales Rep. Would like to purchase another Acura but right now is not a good time for me. With jobs being lost left and right. I'll just have to make do with my present vehicle. So I would encourage anybody looking for great value, dependable, good looks and FUN DO DRIVE!!!!! More

went there with the intention of buying a 2008 tl type-s. spoke with jody nackenson, went for a test drive with the demo car. came back went to go check out the cars. they had 3 type-s's left, 1 blue, 2 blac spoke with jody nackenson, went for a test drive with the demo car. came back went to go check out the cars. they had 3 type-s's left, 1 blue, 2 black. once i saw the blue one i was in love. went back inside, worked out some numbers. jody was very helpful, he did not deceive me in any way at all. he explained what all the additional costs were, and he did not lie about any of them. since this was my first new car, i did heavy research on car sales and techniques. jody was very respectful, especially me being 20 years old, he did not look at me like some punk. he looked at me like a future sale, which i was. i went back the next day and signed all the papers for the car and i love it ever since. i would highly recommend jody nackenson as your sales person, very intelligent, and honest. More

Excellent Sales staff, price was as stated. No games. I would definitely recommend this dealership to my friends and family. would definitely recommend this dealership to my friends and family. More

Honest and up front pricing. Tim was awesome! The whole staff was friendly. I went to two other dealers before purchasing, and I would recommend this dealership for a new or used car. Thanxs staff at Isl staff was friendly. I went to two other dealers before purchasing, and I would recommend this dealership for a new or used car. Thanxs staff at Island. More