Island Acura

The service department does a great job! My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer se My experience with this dealership thus far has been great. They listen to your needs, and try to do anything they can to provide the best customer service. Thanks again for another wonderful and speedy service Joe! More

Service is Great - Sales is absolutely awful After buying 5 cars over the past decade from this dealership I realized they have been deceiving me to the amount of several thousand dollars. The M After buying 5 cars over the past decade from this dealership I realized they have been deceiving me to the amount of several thousand dollars. The MSRP that they quote is not accurate causing you to pay much more on a lease than you should. You also have to be careful when they tell you how much you need to pay to take delivery. Just add the numbers up and you will see that you are expected to pay more than what you actually have to pay. Many of the the sales team, especially the manager Peter "Dee" DeArellano, are arrogant, and need some severe training in customer service. Peter yelled at me telling me to "get out" if I question his calculations on the lease deal. He obviously didn't want me to check his numbers. Peter also overcharged the tax on the deal, later trying to explain to me that I need to pay "tax on tax" when calculating a lease agreement. I think not. After giving them a "not so good rating" regarding the sales practices on the after sales survey, a salesman, Kevin Lawrence, called me and cursed me out, using extreme profanity, then threatened me, never to come back (I'm sure he had more to say but I just hung up.) Do not buy a car from these guys as they will definitely lie and cheat you. If you think you have made good deals, go back and rework the numbers. You may be surprised. Pretty stupid on their part as I would probably have bought another 10 cars in the future. More

Car of my dreams becomes a nightmare. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete.. I purchased a pre-owned 2011 mdx this year, and to my dismay...the thorough checklist of items they go through before you buy a vehicle was complete....however, no one ever cleaned or thought to check the drains attached to the moon roof. Heavy rain for 2 hours made the entire roof leak water all over the headliner, drivers side seat, and all over my passengers heads. The moisture created mold and mildew. I complained to Acura that after purchasing this car and having it for ONLY a MONTH...that this was unacceptable. They told me to bring my car in to have the headliner replaced free of charge. 4 days later my car was done. The headliner doesn't even look like it was replaced. There are stains on it...how can this be possible if they said it will be "replaced"? They also said they couldn't wash my car because it was done too late, yet they promise a free car wash after every service.... the car was there for 4 days. I'd rather go to another dealership and deal with another service department. I feel like I'm lied to about everything. It's unfortunate to buy the car I've always wanted and to have so many issues early on. Save yourself time, money, and several headaches.... Don't go to this dealership or service department. More

Great Place to Purchase a Car I worked with Bob Gio to purchase a 2015 Acura MDX. Bob was friendly and very personable. He had the car purchasing experience easy and enjoyable. I worked with Bob Gio to purchase a 2015 Acura MDX. Bob was friendly and very personable. He had the car purchasing experience easy and enjoyable. He showed us very detail of the car once we received it and is a top notch person. The staff at Island Acura were also very pleasant and friendly. Would highly recommend Island Acura to others. More

Great Service friendly and courteous service always. i always take my Acuras to Island Acura to ensure my car is always running top notch. never had any issues in 8 friendly and courteous service always. i always take my Acuras to Island Acura to ensure my car is always running top notch. never had any issues in 8 years using them. More

Bruce F This is the 10th and 11th Acura I have leased from Island Acura using Cosmo as my salesperson. The price for my 2014 TL was the same as my 2011 TL an This is the 10th and 11th Acura I have leased from Island Acura using Cosmo as my salesperson. The price for my 2014 TL was the same as my 2011 TL and the price for my 2014 MDX was $29 less than what I was paying for my 2011 MDX. Cosmo is alway pleasant and upfront with me regarding prices and which model is best for me. Rob in Finance is also a pleasure to work with, doesn't try to add additional options as I lease both vehicles. There was a mark on the windshield of the 2014 TL and Island Acura replaced the windshield without any question. For these reasons I will continue to purchase my future Acura from Island Acura. More

HORRIBLE SERVICE BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT BROUGHT IN MY 2013 ACURA FOR A HEADLIGHT PROBLEM DEALTH WITH ALEX WHO WAS OK BUT HIS OTHER CO- WORKER WAS HORRIBLE RUDE AND DISRESPECTFUL. THEN DEALT WITH JOSE SERVICE MANAGER AND HE WAS THE WORST, BEYOND RUDE AND DISRESPECTFUL. NEVER EVER GO HERE TAKE YOUR VEHICLE TO ACURA OF VALLEY STREAM WHERE THE SERVICE IS AMAZING AND THE WORKERS ARE FRIENDLY !!!!!!! More

Do not buy from this location! I should have shopped around as the pricing they gave me was horrible. Also I didn't realize there were random charges on my invoice as stated by other customers. Do you around as the pricing they gave me was horrible. Also I didn't realize there were random charges on my invoice as stated by other customers. Do your homework so you don't get ripped off like I did. Avoid this location at all costs!! More