Irvine BMW
Irvine, CA
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709 Reviews of Irvine BMW
My wife and I could not have been any happier working with AJ in sales! He went above and beyond from our first contact over the phone to the delivery of our beautiful custom built X5 45e. with AJ in sales! He went above and beyond from our first contact over the phone to the delivery of our beautiful custom built X5 45e. More
Client Advisor Binh Truong was a total professional and helped us select a Certified Pre Owned 2020 430i after hours of personal attention. No pressure and made the process easy and satisfying. If you visi helped us select a Certified Pre Owned 2020 430i after hours of personal attention. No pressure and made the process easy and satisfying. If you visit Irvine BMW, definitely ask for Binh. More
Alex was my helper and let me yell you this gentlemen is outstanding and has helped me for the 2nd time this month. Thats how great he is! I have recommended him to my friends and family and now my buddy an outstanding and has helped me for the 2nd time this month. Thats how great he is! I have recommended him to my friends and family and now my buddy and sister will be coming to see him about their next purchase! More
This is my 4th BMW from the Irvine Dealership. Chris Lorentzen has taken care of me every time he is outstanding ! The entire staff from top to bottom is superb and extremely professional. Great Chris Lorentzen has taken care of me every time he is outstanding ! The entire staff from top to bottom is superb and extremely professional. Great experience always!! More
Artinbwent the extra mile to hike around the lot to find a popular used vehicle that had been put out of sight but showed in inventory. We were able to complete the purchase and financing same day. Artin w a popular used vehicle that had been put out of sight but showed in inventory. We were able to complete the purchase and financing same day. Artin warned us when the paperwork might take an hour so we could go get a bite and come back. The finance guy did a great job laying out our options but NOT pressuring us or wasting our time. Great experience on the lot, in the showroom, and in the finance office. Our assigned Genius (to walk us through programming and featurrs) insists on voicemails instead of text ir email and since I can’t pick up that’s annoying. I found out Thursday after work he was cancelling our Saturday appointment to go on a family trip. Hey buddy we might have wanted to plan one too!! Overall a great experience except for the genius. More
What a awesome experience buying my X2. AJ Was so amazing and so helpful. It was seamless from the beginning to the end. . Everything on complete order when we came to pick up The car. AJ Was so amazing and so helpful. It was seamless from the beginning to the end. . Everything on complete order when we came to pick up The car. Angel in finance was so sweet. Thanks Irvine BMW AND AJ . More
This dealer sold a vehicle while concealing information that later caused a voiding of the factory warranty due to "DME tampering" that had catless downpipes installed without disclosing it. Irvine BMW too that later caused a voiding of the factory warranty due to "DME tampering" that had catless downpipes installed without disclosing it. Irvine BMW took in F90 M5 on lease return which I then purchased thereafter. I later found out they flunked the vehicle from the CPO program because they discovered the vehicle had been subjected to performance tuning. They kept this information to themselves and failed to make it clear to prospective buyers or report their findings to BMW of North America until after I paid full market value for the vehicle and had it trucked to me half way across the country. The M5 was unloaded off the transport truck running moderately rough at idle, and would misfire badly under any load at all resulting in a drivetrain malfunction and engine output hindered so severely the vehicle was unsafe to drive. After having the vehicle checked out it was obvious why, it was due to coolant spilled in the injector/coil wells of cylinders #3/4 due to a sloppy top off of the low pressure cooling system for the charge air cooling. Not long after I purchased it BMW of North America was finally told about the information Irvine BMW had known for months and BMW NA responded by voiding the factory warranty on the vehicle due to the performance modifications Irvine BMW documented it was subjected to while out on lease. I would have -NEVER- purchased the car at all, much less at full market value if Irvine BMW had been honest when selling the vehicle and disclosed they knew the vehicle was a ticking timebomb. Now I have a car with a voided warranty, that god only knows who tuned it and what was done to it, because Irvine BMW willfully concealed this information to secure the best sale price possible. When questioned on this matter they refused to go on the record and the individual I was speaking with that stated what and when they found what they did was no longer available. I opened an investigation with BMW of North America who found Irvine BMW failed to report the data of relevance in a timely manner, and while they expressed understanding for the situation, they affirmed they would not lift the voided warranty as the vehicle was tampered with. In the end I was out a considerable sum of money to repair a vehicle I had just paid nearly $90k for that was unloaded off the transport truck with two dead cylinders. I had to replace 2 fuel injectors, 2 ignition coils and all 8 spark plugs to get it running properly again. More