Ira Toyota of Manchester - Service Center

If it were possible to give zero stars, I would. I made a 7:30 a.m. appointment, got all the pets myself because the pets department had stated everything I needed was in back order without an avail I made a 7:30 a.m. appointment, got all the pets myself because the pets department had stated everything I needed was in back order without an available date. I was told an estimated 3.4 hours to get the job done, and dropped the car off the night before my appointment so it was there first thing.. I didn’t hear back from anyone until I walked back into the service department at 5:30 pm. Mind you, this is after calling, leaving voicemails, talking to the service desk receptionist, and even trying the texting feature. I just kept getting told someone would call me back. They parts I brought in were replaced, but apparently did not fix the issue my truck was having. NOBODY COMMUNICATED THIS TO ME AT ANY POINT! They did “an hour of diag at no charge”, which consisted of checking the 2 fuses I already checked before bringing my truck to the dealership to pay $180 an hour for someone to 3.4 hours and have my truck returned to me just as broken as when I dropped it off. Worst customer service experience I’ve ever had. There is no excuse for not returning a phone call or communicating the issue via text or email. The appointment was at 7:30 am and I didn’t leave the dealership until 6pm. Complete waste of time and money. More

Took too long and the service rep did not keep me posted. I had to check the status on my own. Never told me to update them in the app. I’m used to the service rep checking in and letting me know when the I had to check the status on my own. Never told me to update them in the app. I’m used to the service rep checking in and letting me know when the car is done. More

In a world filled with darkness I am always skeptic about going to dealerships but one individual made me change my thinking on this. I was brought inside to work with Tia to receive a rental car who made th going to dealerships but one individual made me change my thinking on this. I was brought inside to work with Tia to receive a rental car who made this experience memorable. Her dedication and hard work was instrumental in making this a smooth experience. How could I imagine the void in my day could be filled with such a memorable experience? If it was not for her smile today, I am not sure I would have ever picked my truck back up to bring home, and would have written this off as a tax expense. Thanks to her I will be going back to my family without a horrible excuse as to where my truck went. I started to come up with stories like "the quiet kid at the olive garden bathroom stole it" but I am uncertain of the results this would have yielded. My only complaint is if my Toyota is so xxxx reliable, how am I ever going to see her again for another rental? My only logical solution to this starting today is I will have to drain my oil and see how long my Toyota motor lasts. Toyotas slogan is "let's go places"...well the only place I want to go is back into your repair drive to get another rental from Tia. Maybe Toyota should take a page from Subaru's book and make an engine that's designed to be in the repair shop weekly. Anyways, I thank her for the experience and professionalism and a special thanks to John Prance for being my star in a dark sky. I look forward to seeing them both again soon. More

Ryan is the Best! He made my Toyota care appointment seamless, straight forward, answered all of my questions/very knowledgeable, fixed my coin holder I accidentally b He made my Toyota care appointment seamless, straight forward, answered all of my questions/very knowledgeable, fixed my coin holder I accidentally bumped out of place (no charge) and was very timely. Ryan goes above and beyond and has a great personality. I had a great experience because of him. Thank you, Ryan! More

Service advisors are excellent and explain all work needed or recommended. Always most courteous and informative needed or recommended. Always most courteous and informative More

Very disappointed in service, lost faith completely in workmanship, they ruined my alloy wheels to balance tires after rotation that was also haphazard, only one wheel needed, they did all 4. Didn't top o workmanship, they ruined my alloy wheels to balance tires after rotation that was also haphazard, only one wheel needed, they did all 4. Didn't top off oil . Main reason I went back. Whoever did test drive leave Grease on passengers seat and very grimey steering wheel. I will never go back there again and after 13 years, I will never recommend IRA or anyone to a Toyota, shame in all of you! More

They're courteous, they explain what needs to be done and why. Was able to make my own appointment. why. Was able to make my own appointment. More

John Oliver was the Service Advisor I worked with today and it was nothing less than a positive experience. His professional, no-pressure sales approach is why I will be going back to get my work done... and it was nothing less than a positive experience. His professional, no-pressure sales approach is why I will be going back to get my work done... More

From start to finish, the staff was professional and courteous.. The dealership was very clean. I waited for my vehicle and it was done in time ..great job! courteous.. The dealership was very clean. I waited for my vehicle and it was done in time ..great job! More

John Prance gave great service & advice. He was also able to work with the technician & somehow complete a long job by the time I needed to pick up my car. He was also able to work with the technician & somehow complete a long job by the time I needed to pick up my car. More