Ira Toyota of Manchester - Service Center

Service staff very polite. Did what they said about quoting a price. the 3 stars is for the lack of service trying to get answers the following day, multiple calls, no help. Ma Did what they said about quoting a price. the 3 stars is for the lack of service trying to get answers the following day, multiple calls, no help. Manager not available, next one in meeting. Finally found someone who would walk out to service to find that my car was ready. A phone call, that was expected, would have been appreciated Very frustrating More

The service department did another great job for me today. I could not be happier. Bryan Bell is a great advisor that always takes care of me. Great people make for a great dealership. today. I could not be happier. Bryan Bell is a great advisor that always takes care of me. Great people make for a great dealership. More

I used to avoid car dealerships because they were so slimy. Always trying to get me to spend money that I didn't need to spend. I have no reservations about taking my car to ira Toyota. They're honest, slimy. Always trying to get me to spend money that I didn't need to spend. I have no reservations about taking my car to ira Toyota. They're honest, they make me feel like they care about me and my car, and they're easy to work with. Their customer service is excellent. More

Toyota of Manchester replaced both my front and back brakes in Nov. 2023 at cost of over $1,400. (Mileage was 37808) The brakes smelled like they were burning so I drove 120 mi. roundtrip from New Lond brakes in Nov. 2023 at cost of over $1,400. (Mileage was 37808) The brakes smelled like they were burning so I drove 120 mi. roundtrip from New London in December and service dept "checked brakes" and assured me "no problem.". Invoice 970196. Was told smell is to be expected with new brakes. In May the back brakes sounded like metal on metal. Car was unsafe to drive. Took it to local shop (Auto Advisors in Springfield. Pads, Rotors for rear brakes total worn out. Calipers misfuntioned. Had to replace rear brakes, rotors, etc after only 6,500 miles at cost of $947. I have purchased/leased 3 RAV4's and my wife has purchased 2 all from Toyota of Manchester. We are in market for new Highlander for my wife, but do not feel we can trust service dept at this dealership any longer. More

Christopher and Mou helped me today to solve an issue with my rav4! They are the best! Awesome guys! with my rav4! They are the best! Awesome guys! More

After waiting 2 hours for my scheduled appointment, I requested an update. Only then did they move my car to the service area. They only attended to it for 15 minutes. 5th attempt to get fabric produ requested an update. Only then did they move my car to the service area. They only attended to it for 15 minutes. 5th attempt to get fabric product that was to be in the car at purchase. Still undelivered Very disappointed More

Did the work in a timely manner polite professional all the way through from the appointment to the pickup the way through from the appointment to the pickup More

Good communication throughout. Upfront estimates. John was great to work with as a service advisor. Upfront estimates. John was great to work with as a service advisor. More

Excellent service,…. prompt, courteous, professional, engaging, and friendly. Comfortable waiting room, thanks for the TV. prompt, courteous, professional, engaging, and friendly. Comfortable waiting room, thanks for the TV. More

Very professional and honest. Willing to answer questions. Adhered to projected time frames very closely. Willing to answer questions. Adhered to projected time frames very closely. More