Ira Toyota of Manchester - Service Center

The Team at IRA Toyota Service is second to none. Cashier was very busy processing Work Order completions. The cashiers displayed excellent knowledge of customer service and Work Order processing de Cashier was very busy processing Work Order completions. The cashiers displayed excellent knowledge of customer service and Work Order processing details. Worked closely with service advisor John Oliver and had my auto issue resolved in moments for getting into the shop and out on time. Actuallly, much sooner than expected with excellent outcome. This IRA Team Knows what to do and understands a Team is much more than any one player... More

Go Somewhere Else I'm very unhappy with the service we received recently. My husband brought in his Toyota Tacoma (which was purchased brand new at this location) to b I'm very unhappy with the service we received recently. My husband brought in his Toyota Tacoma (which was purchased brand new at this location) to be fixed. After using the four wheel drive, which got stuck, there were mechanical issues and rubbing. We were told it was fixed and they upsold us with a bunch of regular maintenance issues for a total of $1,580. We picked up the truck, drove one mile and continued to hear and feel all the same issues. We brought it back. We were then told it was a tire that had slipped a band. We brought it to our tire company who spent three weeks attempting to locate the issue. New tires did not fix the issue. Putting on the old rims did not fix the issue. One month later, we call IRA Toyota again to let them know what they did did not fix the issue, the tires are not the issue and we were told "I don't know what to tell you. We fixed it." No, sir. YOU DID NOT FIX IT. Why would I be calling you AGAIN to fix a problem we've had for over a month if it was fixed? We've been without the vehicle for over a month!!! If this is how they fix the vehicles that are purchased through this location, I would HIGHLY recommend that you shop somewhere else. It's obvious that customer service is not their priority...upselling on maintenance and making a buck is. More

Great Experience Was able to get right into Service for a State Inspection without an appointment. Tyler Cotter was my service adviser and was great in communicating w Was able to get right into Service for a State Inspection without an appointment. Tyler Cotter was my service adviser and was great in communicating with me while I waited. Overall great experience. More

Friendly James Marsh was friendly, kept us well informed of vehicle status while in for inspection, needed a couple of marker lights replaced and call promptly James Marsh was friendly, kept us well informed of vehicle status while in for inspection, needed a couple of marker lights replaced and call promptly. More

routine maintenance they provided Fast, friendly, affordable service. they explained the process and how long it should take and met those expectations. they also did they provided Fast, friendly, affordable service. they explained the process and how long it should take and met those expectations. they also did not attempt to sell me any unnecessary service More

Car maintenance Just can for my 10,000 miles check up.. Everyone was wonderful and respectful. Always a joy to come up from Lawrence ma to Manchester. I give every Just can for my 10,000 miles check up.. Everyone was wonderful and respectful. Always a joy to come up from Lawrence ma to Manchester. I give everyone 10+++++stars More

Awesome Radical dude. Great free chips and soda. Loved the red leather chairs. The women at the service desk were really cool too. A great state of the art a Radical dude. Great free chips and soda. Loved the red leather chairs. The women at the service desk were really cool too. A great state of the art auto dealership. More

Oil Change and 15K Checkup The visit was quick and done in about an hour. We were greeted as we first arrived and had a 15K service, oil change and tire rotation. This was done The visit was quick and done in about an hour. We were greeted as we first arrived and had a 15K service, oil change and tire rotation. This was done in just over an hour which was quoted. This was part of my 2 years of maint. pkg. More

It was perfect as always I gave the rating that I gave above because as usual I was assisted by my favoriter technician Jenny-Lynn and as is always the case she guided my vehi I gave the rating that I gave above because as usual I was assisted by my favoriter technician Jenny-Lynn and as is always the case she guided my vehicle through the service process with consummate professionalism and she even located the house keys that I had unwittingly left on a chair in the waiting area and called me to inform me that she had them and would hold onto them until I came in to collect them which I did within an hour of her call. As they say, all it well that ends well. More

Service Friendly, professional service. Was treated very well! The quality of the service was world class and I would refer anyone to IRA Toyota.. Can’t wait Friendly, professional service. Was treated very well! The quality of the service was world class and I would refer anyone to IRA Toyota.. Can’t wait to come back for my next service or vehicle need! More