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Ira Toyota of Manchester - Service Center

Manchester, NH

4.4
1,095 Reviews

1,095 Reviews of Ira Toyota of Manchester - Service Center

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September 17, 2024

Great dealership. Superb Service Manager (Bryan). Accommodating, thorough, timely, affordable, reliable and worthy of recommendations! More

by Shawna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan. who was in on his day off!!
Sep 20, 2024 -

Ira Toyota of Manchester responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 17, 2024

I have been a customer for many,many years! Great service and friendly faces as always! More

by grammynana51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa DiBenedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Ira Toyota of Manchester responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

September 17, 2024

Good service, good waiting area. Only had oil change and almost 2 hrs seemed excessive. Appreciate video but mechanic was drowned out by noise More

by pfoss00334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person Brandon
Sep 29, 2024 -

Ira Toyota of Manchester responded

pfoss00334, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the poor communication you received in the mechanic's video. I hope your advisor was able to clarify everything for you. We aim to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. John McCarthy General Manager jmccarthy@Group1Auto.com

September 15, 2024

They gave me synthetic oil instead of conventional and didn’t say a word to me. Ive never put synthetic oil in my car, ever and I’ve gotten an oil change before from there. More

by sulwul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 20, 2024 -

Ira Toyota of Manchester responded

sulwul, I’m sorry for the inconvenience you faced regarding your recent oil service. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Matt Cena Service Director

September 13, 2024

Had a very good experience with Jameson (Service Advisor). He went above and beyond to assist me with my issue. More

by cf
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson Huntress
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 13, 2024

The waiting area had plenty of sitting area and had individual rooms toos. The staff were very helpful and explained the things I needed to do for my car servicing and for the state inspection requirem More

by Prashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Lampman
Sep 15, 2024 -

Ira Toyota of Manchester responded

Hi Prashant, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 12, 2024

I have a 20121 toyota corolla bought new, today I took it to the inspection and they tried to charge me $1300 for new brakes and the rotors are supposedly not good, I took the car to another service and my j More

by muhamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mo Durakovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Ira Toyota of Manchester responded

muhamed, I’m sorry for the inconvenience you faced regarding your inspection. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at mcena@Group1Auto.com. Your cooperation will help us resolve this issue promptly. Thank you. Matt Cena Service Director

September 11, 2024

They are prompt, professional, and courteous. Their scheduling is very accommodating and timely. They also have some of the largest selection of vehicles in NH making it easier to shop. More

by Shirley Muldowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameson
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi Shirley, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2024

Service advisor was courteous and thorough. Work was done in a timely manner and finished before the time promised. More

by GDH
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

September 10, 2024

Service staff very polite. .. Made the whole process as smooth and easy as possible... Awesome :) More

by joao.almeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 13, 2024 -

Ira Toyota of Manchester responded

Hi, we always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Ira Toyota of Manchester!

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